Spa Boutique has a consumer rating of 1.14 stars from 110 reviews indicating that most consumers are generally dissatisfied with their purchases. Spa Boutique also ranks 466th among Cosmetics sites. The most common issues with Spa Boutique are around customer service, which is not as good as expected by some customers.
No positive highlights yet
Hi! I am also a customer who was waiting for my order. I ordered 200.00 worth of product and have waited almost 2 months for my product. I have talked to the credit card company and might have to wait up to two months to get the charges reversed. Their is a another website that looks a lot like Spa Boutique and it's also located in Vancouver I would be very wary.See positive reviews
This is to let all the people out there who are waiting to get their products or refunds from Spa Boutique the true story. This company has become bankrupt and no longer exists in the real world. It does however still exist in the virtual world and the owner is committing fraud by accepting your orders and taking your money with no ability to fill that order. Go to the police and let them know what has happened.See critical reviews
Tip for consumers: report this fraud to your local police. Fraud is criminal offence
Tip for consumers: Do NOT order from this company.
Tip for consumers: Just don't!!!! Take your hard earned money elsewhere!
Tip for consumers: DO NOT ORDER ANYTHING FROM THEM!!!11
Tip for consumers: If you are not happy with Spa Boutiques business practices, call their suppliers.
Tip for consumers: DONT USE IT!!!!
Tip for consumers: Save yourself some misery
Tip for consumers: BEWARE FRAUD FRAUD FRAUD FRAUD BAD they take your money and you don't heard from them again
Tip for consumers: FRAUD plain and simple
Tip for consumers: USE AT YOUR OWN RISK
Tip for consumers: Buyer beware. Spa Boutique does not deliver, but they take your money right away.
Call your credit card company to get a refund and NEVER order from Spa Boutique again. You will not be getting your order! If you need any products, it is better to get them in person from another Spa company. Lesson learned. We all have been had.
Does anyone know if you can get Arietta perfume anymore thanks
Are you sure you ordered in May? Their website had a notice of suspension in April of 2015 if you tried to log in, and their bricks & mortar boutique was cleared out sometime before that. Believe it or not, the owner of Spa Boutique is now teaching people how to open their own business and "build their dreams", as though she's a person you'd want to take business advice from: https://ca.linkedin.com/in/nancymudford
Please accept our sincere apologies for the delay with any orders. We have recently had many changes in our business from warehouse to technology updates which have severely impacted our customer service. We apologize for the inconvenience caused to our customers.
We value your loyalty and are working hard to resolve the current situation and ensure this doesn't happen in the future.
The Spa Boutique Team
Hello! We are so glad you found us. Read our story:
Spa Boutique was founded in 2000. Starting out of a small basement suite in Vancouver, Spa Boutique grew out of a deep love for helping women and men look and feel their absolute best. We like to think we provide the best selection of skin care, hair care, and cosmetics. We pride ourselves on sourcing and carrying the very best brands in the beauty market; and strive to be aggressively up-to-date with every trend in the industry.
In 2010 Spa Boutique opened its first retail location on West 4th in Vancouver, BC. With great success the store was moved to South Granville a prominent retail locations. Come and visit us for exclusive treatments tailored just for you.
As one of BC's fastest growing companies we are still very hands-on in almost everything we do. Our diverse team of people cares about every step it takes to get the products you desire to your doorstep. It is our goal to get packages out as quickly and accurately as possible – and to keep our customers informed every step of the way. We are rooted in customer service first and foremost, and nothing makes us happier than to hear from our favourite people – YOU, the customer.
The Spa Boutique staff is made up of estheticians, hair stylists, and spa professionals, so our advice is always well informed and properly detailed. This translates into helpful customer service, blog posts on beauty tips and techniques, detailed product reviews, and informative newsletters.
The Customer Care Department and Retail Team receive continuous training with our product lines. We aim to be Canada's Premier Beauty expert, and the key to achieving this goal is to provide our customers with best business practices, exceptional service and knowledgeable staff. We are easy to reach and eager to help – just one phone call or email away!