Spa Boutique

DO NOT ORDER FROM THIS COMPANY. I placed an order in November 2014 and have never received the order or my money back. Sending emails doesn't work either. Poorest service i have ever had.

WORST CUSTOMER SERVICE EVER! I ordered a few products on March 14, at which point my credit card was charged, and got an email saying I would receive confirmation of shipment as well as claiming I would receive my order within 9 business days. Over a week later I still had no shipping confirmation, so I emailed spaboutique on the Monday. By Thursday still NO RESPONSE, so I emailed them again, both the info and cs address. By the following Monday, 11 business days from when I initially ordered, NOTHING. So I called them, only to be told my products had not yet been shipped, and then was put on hold for a few minutes while the cs rep looked into it. Turns out 2 of my products are back ordered and won't be in stock for at least another week. WTF?! How can a company charge my credit card for items they don't have in stock, then not notify me of the delay, and completely ignore my emails for a week? When I asked the cs rep how I could not have even been notified/ why had no one replied to my emails in over a week, she said they had a backlog of emails. A week? Really... I was then offered a pathetic 15% off next purchase, but I told the rep not to bother telling me the promocode. This business is doomed to fail! NEVER ORDERING FROM HERE AGAIN!

New store opening soon on West Hasting Street in Vancouver. (as per their website).

Meanwhile still waiting for refund.

Anybody else?

So my first order with Spaboutique.ca, it was great! I got a great deal on a 1L duo of AG and a few other AG products, it arrived quickly and customer service was great and helpful but now, HOLY CRAP! I placed a new order July 19th, a month later still nothing and I ended up buying the products at a salon because I ran out so August 20th I called and had my order cancelled. The guy I talked to said it would take 3-4 days for my refund to show up on my Visa and he was transferring me to Accounting, I waited on hold and then the call hung up, I tried calling back and since then every time I call I get an automated voicemail message and no one answers the phone! I waited a couple of days for a refund to show up on my Visa, nothing. So I emailed on August 28th and got a reply the very next day from a woman named Nancy said that a woman named Ingrid would assist me and I haven't heard anything since and now I am locked of my spa boutique account too! This has been the worst experience and I have disputed the charges with Visa and filed a complaint with the BBB.

If you are waiting for them to refund you, don't bother. Call your bank/credit card company and dispute the charges and then file a complaint with the BBB. You will get much faster results! Also check out their Facebook page, you'll see a bunch of other people are having the same issues as me.

If I could give 0 stars, I would.
Seems like the same story here - ordered some products, credit card was charged immediately, waited... waited... waited for my shipment. Finally emailed customer service. Didn't get a response. After another week went by, *I* called THEM, only to be told that "oh, the products you ordered have actually been discontinued." Seriously?! Were you ever planning on telling me that?! Not to mention, you have them "available" on your website for people to order. So, you took my money for products that don't even exist anymore?! They offered to put a credit on my account, or order something else for me instead (a similar product from the same brand). I ended up choosing the other product. Once again... waited... waited... waited. Another week went by. I called them requesting a status update on my order. It has now been a MONTH since I originally placed my order. They told me, "it should be shipped in the next couple of days!" and emailed me a measly 15% off coupon code for my next order (which didn't even show up in my email - I actually had to email them back and ask them for the code). When I finally received my order, the product I had ordered to replace my discontinued items wasn't included. Instead, I got a note saying I had a credit on my account in the amount that I paid for the missing products. I called them and spoke to a man with a very thick french accent who informed me that the credit on my account is actually going to be $4 less than the note says. At this point, I am furious. I mean, it's only $4... but it's the principle! YOU screwed up, and now you are essentially stealing my money? Anyway, long story short, they did not give me the full refund or credit that I was due. But there was no way I was going to let the rest of my money just sit there in cyberspace, so I used it to order another product (which again, was 'available' on their website). 3 weeks went by... the shipment hadn't arrived. No communication from the company stating why it's delayed... nothing. Even though it says on the invoice, "If your order is delayed for any reason we will contact you by email." Here I am again... waiting... waiting... is this the twilight zone?!
"You can expect to receive your order within 6-12 business days of placing your order" - NOT.
I will never order from this place again.