Dorothy Perkins

Home shopping review

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Parcel marked as delivered and the post…
Parcel is marked as delivered and the post man has obviously faked my signature as I was not home, I live alone and I asked my neighbour who does not have it. I have been in touch via messaging to report this, I had no usual out for delivery email from you or any delivered message like usual, i usually get an email from Royal Mail saying out for delivery and delivered but I didn't get this, I only found out at 9pm this evening the item was supposed to have been delivered at 11am this morning and there is no proof at all that it has been, I also always get a photograph of delivery by Royal Mail but miraculously today there is no photographic proof of delivery like every other time, all there is of said delivery is a scribble, I don't scribble!
Your person whom I just spoke on messaging had told me to wait for 5 days for an investigation with no offer of reimbursement whatsoever
I am not losing 16£ sorry, I need a refund or a new item sent out, because I am absolutely appalled as a lifetime DP customer has been treated so badly
Refused me a replacement, refused me a refund. I even feel like going to the police as my signature had been so badly faked, which is fraud and a crime
Customer service have been absolutely NO HELP. This was my last ever purchase from you, I won't be buying again as I'm so disappointed with customer service

Order number
DUX*******

Text 00.42am

I have been advised that you will not give me a replacement or a refund
This is criminal!
Date of experience: 05 September 2024

I have been a loyal customer with DP spending on average £100 pm for around 7 years, but no more. All the tops are so badly sized, too big on the shoulders, poor quality fabric. This sizing issue, is not just me but for my friends and family too. Such a shame it's gone down hill so badly I used to love their clothes. But, I will not waste any more money here.

I never had such a bad customer experience ever before. I am not the type of person who spends free time to write a review but this time decided that customers need to know and be fully aware as this company's customer service department is a joke. I placed an order online and wanted to change the size of one of the dresses. It's been a while waiting for a response to help me out and send me a return sticker. Although no one got in touch after a week I sent a third email complaining about the situation and finally I received an email back but after my response a few days now no one came back to me not even the same employee. They totally ignored me and honestly still can't believe how can people be so rude. They are time wasters. At this tough time for all companies I am not going to spend a penny at Dorothy Perkins and of course I won't recommend them to anyone

I ordered a pair of jeans online in January. When I wore them one of the legs kept twisting round my leg. When I came to iron them after washing realised the seam on one leg was not straight. Got in touch and they agreed to refund. Despite numerous exchange of emails I have still not received refund. They said they refunded to the card I used to purchase (on 24th Feb) but my card provider has no record of refund. Including postage 1 am £19.95 out of pocket. Be warned. I thought Dorothy Perkins had a good name but I would never buy from this company ever again!

As an expat I rely on overseas companies to provide clothing where I live. Dorothy Perkins has been generally okay, up until this week. Couldn't believe it when I tried to put it on and the sleeve on one side hadn't been attached to the shoulder! I knew it would be a headache to return so I took it to a local clothes repairer and paid another $7.00 to sew the sleeve on. Most absurd experience. Also the shoes are a disaster. I have tried 3 times to purchase shoes that fit. This time I had 2 pairs of shoes in a size 9. One was too big and the other too small. Sadly, I will have to get my family to send me clothes from home from now on, even if it is more expensive.

On three occasions (i don't know why i proceeded after the first) I've purchased blouses for work from DP. On each occasion, the blouses have ripped at the seams around the arms and waist. All three were a size bigger than i need as i like extra room. The material was too delicate for the stitching and made terribly. I tried to return the third one and brought along the second one (i didn't request a refund for the second one, i just wanted to show them) They refused to refund the item which I had worn once. I had the receipt and it was within 30 days - awful store, awful service, awful quality of clothing.

One of the worst companies out there for clothing. And it got worse and worse. The quality is awful and the brand lacks appeal altogether. Made couple of purchases in the past but I'll stop here. Too disappointed!

This is the second time i had a bad experience in dorothy prerkins in Stratford, I asked the customer assistant if they can find me a size 6 top as i could not find in the rail she said "if there is none then we don not have them try online maybe" seriously how can a store not have size 6 in stock when the store is big, been to topshop or mango or urban outfitters, if I ask for them to check if they have the desired size or color I want they always check and let me know but dorothy perkins its my second time and have heard the same $#*! from the customer assistants... do you really dont have them in stock or were these ladies lazy and did not bother to check?

Totally incompetent, not only did Dorothy Perkins send me out the wrong size but they even managed to send out the same wrong size twice. Two trips to return the item is enough for me. They are totally incapable and are likely to go under anytime soon.

I purchased an item as a Christmas gift on December 14th. I paid extra for next day delivery. The item never arrived and I contacted the company to no avail. I then put in a dispute with PayPal. The resolve kept getting delayed while PayPal waited for a response from the seller. They the offered a refund of £13.56 which I of course refused. Why would they offer less than I paid for an item I never received. Today January 13th I called PayPal. They confirmed they had still not received a response and closed the case in my favour for a full refund.
Having read some of the reviews this seems to be a problem many people are having with this company and it's not fair. I certainly will not be buying from them again.

Orderd 2 dresses before 10pm for next day delivery 5 days later still no items despite contacting customer services. Really disappointed courier never attempted nor delivered items despite paying for next day. No escalation from customer services just told to wait... this is now taking longer than standard delivery and despite explaining the items were meant for holiday and still not arrived still no help and no items

This is my 2nd time buying from dorothy perkins. Both times ive been extremely happy. The goods are exactly as pictured. They fit perfect. I Would recommend buying from them. I live in australia and the delivery is great. Received item within a 2 week time line. Actually this time was one and half week time frame. I love my dress. When i want another item, i would definitely broswe their website. Both items i have purchased were on sale and with the delivery fee it was still a better price than buying in australua. The dress both times have been of good qualuty. A very happy customer. Would recommend them from my experience.

Thanks to Dorothy< felt really comfortable in my stretchy jeans. Wore them many times and washed and of course they not in best condition after 4 months and for next bump have to buy a new pare... could be a bit better quality i guess but in general very satisfied.

Warning! Do not order online at Dorothy Perkins! It is the most incompetent and rip-off online shop I have ever ordered from. I ordered 5 pairs of shoes and sent all of it back due to the lack of quality and cheap material. The heel of one shoe was completely broken.

First, you have to pay yourself to send back the products, I paid 20 Euros! (This was not clearly indicated on their website, otherwise I would not have ordered)

Second, it was complicated because the Return Label I received required some kind of Return Number. After contacting customer service numeral times, it turned out that the Return Label they sent me was old, I don't need a Return Number and can basically print out a label by myself.

2 Months passed without any sign of life by Dorothy Perkins. Now they sent me a bill and want to charge the broken pair of shoes! Worst experience and most incompetent company ever.

Do not order anything from this shop!

As a pom living in Australia I often miss some of my home bands from the UK so I was excited to see that Dorothy Perkins (affectionately known as Dotty P's back home) were now delivering to Australia. So with much excitement I went to the site and 3 pairs of shoes, 2 tops, a dress and $350 later I had satisfied my retail needs!
The site is easy to use and items are displayed both on and off the model so you get a good idea of fit and style. Payment was easy through PayPal and I immediately received a confirmation email. I even got free delivery as I had spent over $60! I was then kept updated as to the progress of the delivery and received my goods within a week. The items were of good quality and sizing was spot on.
So I would recommend this site to everyone! Love love love Dotty P's!