Dorothy Perkins

My wife bought boots from them, they sent the wrong size! She didn't notice for about a week, saying I'm sure these can't be a size 7 as they feel too big. It wasn't until she checked that she realised they had sent the wrong size. All the documentation said they were a size 7, but they were actually a size 8. When she asked to send them back they got funny about it as they had been worn! I'm sure their site is very nice, but their warehouse staff and customer service advisers are not!

I was able to find some nice gifts for Christmas on this website. They have a good selection of attractive clothing.

Their prices dropped on several products within 24 hours after making my purchase and they refused to both issue me an account credit or allow me to return the order.

The shipping is $10, regardless of what you order. My order was small and light, so shipping should not have been over $2-3. Their "discount" that they offered (25% off purchase) was canceled out because they had another discount that offered free shipping. If you are going to offer discounts, honor all of them.

I wasn't provided a shipping number. It has been over 7 business days and still no sign of my product. Standard shipping on most websites is not only cheaper, but also much faster (i. E., 5 business days is the industry average, from what I've seen).

Probably won't shop with this website again.

I was hesitant to order from Dorothy Perkins based on the reviews, but the clothes were so flattering, cute and on sale, too! Well, I pulled the trigger and ordered. I am here in the USA and received the clothes within two weeks. Everything was correct and clothes were great. Who every designs for them really knows how to flatter! I will order again from them without a second thought.

PS: For the negative reviewers, DP is clear that record shipping is not traceable (strange in this day and age, but clearly stated in their policy) and many other online retailers require that the customer pay for returns (unfortunate, but true). Be informed!

This is my go-to place for clothes that I know will fit me. It does bigger sizes which is good. I have since lost weight but still find them the best for finding things that fit well, especially jeans. I love them. They can be a little expensive but the items I have brought have lasted me years. Online shopping is as good as in store, items are sent quickly and the overall service is good. I tell everyone to shop here who is struggling to find clothes they like or that fit well.

As a pom living in Australia I often miss some of my home bands from the UK so I was excited to see that Dorothy Perkins (affectionately known as Dotty P's back home) were now delivering to Australia. So with much excitement I went to the site and 3 pairs of shoes, 2 tops, a dress and $350 later I had satisfied my retail needs!
The site is easy to use and items are displayed both on and off the model so you get a good idea of fit and style. Payment was easy through PayPal and I immediately received a confirmation email. I even got free delivery as I had spent over $60! I was then kept updated as to the progress of the delivery and received my goods within a week. The items were of good quality and sizing was spot on.
So I would recommend this site to everyone! Love love love Dotty P's!

I was extremely happy with my purchase. It fitted perfectly. I got exactly what i ordered. I could not have got a better product. I live in australia so i was a little worried if things werent right. But no need to worry all very good. This is one of my best purchases online from several companies. This was great, very good value for money. It was on sale. With the exchange rate it was still fabulous value. Thank you team dorothy perkins..

I absolutely love the clothing at Dorothy Perkins, but unfortunately their custom charges are fraudulent. I placed a $120 order with them, and approx. Two weeks later I received an email stating that I needed to pay an $80 customs fee. I am in the United States and the law states that we do NOT have to pay any duties on clothing purchases under $200. I contacted Dorothy Perkins about this and they refused to send my items without me paying the fee. I looked at the tracking, and the package never even arrived to U.S. soil, it was sitting in England waiting for the "customs fee". I refused to pay it and Dorothy Perkins had the shipper return the package to them. They also did not fully refund my money even though the merchandise never even touched my hands, and the money they did refund took two months to appear back into my account.

I really don't know which dorothy perkins store some of you shop at, but i shop at the online us store. I love all there clothing. I'm from the Caribbean therefore i have to wait about 10-14 working days before i get my package as it normally ships to the us before delivering to me. Thus far i have never received any "bad clothing" as most of the other reviewers had. All the clothing i have purchased over the period of 2 years are still 100% good, i have purchased clothing approximately 4 times with the total of 27 pieces. Once i purchased clothing that was too big due to the fact that i was exercising and i lost a drastic amount of weight. Their clothes are really cheap and i always get great discounts and free shipping. I hope they never drop they standard. I love you dorothy perkins a review from a genuine regular customer

Purchased an item of clothing but received the wrong size. Amazed to experience how poor the returns policy and customer service is.

To get the correct item, I need to make a new order. But it is now unavailable.

They refused to refund me until I return their mistake to them at my initial own expense. Couldn't create a return label because their online service wouldn't recognize my information. Spent 10 days in contact with customer service to finally get a return label, but they only offered a single courier choice who only function in a country 1000 miles away from me. They promised any post office would take the parcel. This was a lie. I tried to continue this discussion with customer service but nobody could give me useful information, always replied to by someone new, they wouldn't read what happened previously so conversation went in circles.

6 weeks on, I'm still stuck with the wrong item, no way to return it, and customer services do not respond to me any longer.

I'm out of pocket, no refund, incorrect item with no way of getting the correct one and seemingly no interest from Dorothy Perkins to fix the issue. Based in their Twitter accounts, this is a common state of affairs. Making returns so hard, they are just stealing for people.

Terrible terrible company.

Dorothy Perkins.

3 month I have been messaging via live chat and promised a refund for an item they received 3 months ago. Promises, promises, and no refund. An absolute shambles. Never again.

First problem-- I bought shoes in a size US 8-- I received a size US 9. I checked my order confirmation over and over to make sure it wasnt my mistake, it was clearly their mistake and they sent me the wrong size.

I emailed them 10 times, and called another 10 times! I NEVER got a response, not a sorry, not an answer-- -NOTHING!

I will never buy from this site again. They sent the wrong product and never responded.

Sure you can get things cheap--but seems like a gamble. There are several other cheap cute stores with much better service and selection.

I will never buy from them again.

I would give 0 stars if I could!

Absolutely awful customer service.
Rip off company with no regard for their customers.
Parcel was late and was refused a refund even when they had lost my parcel and could not confirm when it would arrive.
I have been overcharged and refused to be given a refund.
Then told I hadn't paid at all and my receipt and bank statments showing the funds leaving was not proof of purchase.
So much stress and ruined Christmas as they continued to take funds from my account.
After 7 weeks and no response from them I was offered a £25 'good will gesture'
I am still out of pocket as the funds have left multiple times.
£96 x 2
£114
£146
£261
In total £83 should only have left!
I have reported to trading standards.
I have also now been charged £110 from my phone provider for being on the phone to Dorothy Perkins to try and resolve the mess.
Again I was refused compensation and told they could not give me the money back for the phone calls.
I will now shop elsewhere and have told everyone I know to do the same.

I returned items in April. I contacted their website, trustpilot and Facebook and still no refund. Do not buy

I am a Brit/American who recently moved from London to New York and I also had a terrible experience with Dorothy Perkins. I wanted to replace my jeans and ordered exactly as the label read without checking the size chart (I didn't think I needed to). They ordered a 10 and they sent a 14. I thought they made a mistake, but apparently when shipping to the US they automatically convert the sizing. There's nothing I can do except pay $50+ to return ship or keep the merchandise I cannot wear. I was intending to re-order the correct size, but now I don't want to deal with them at all.

What further angered me was that they are not running a proper US operation, but rather some confused mix. They don't have US customer service (but rather the typical rude UK call line), don't exchange and won't subsidize international shipping costs. Their operator asked me if I was 4 hours behind (what? No one in the US is 4 hours behind the UK) and when they said a supervisor was not available but could call me later, they called me at 5:30am the next morning.

I don't see why anyone in the US would ever shop with Dorothy Perkins. They don't permit exchanges and require you to return to the UK at your own expense. There are so many great competitor options domestically, I would strongly advise not to shop with them.

Extremely disappointing! I have never been so incredibly disappointed by ordering online from a company. I ordered $150 worth of clothing a month ago and have yet to receive it! DP claims to have 7-11 day shipping... but I am sitting here 30 days later and still nothing. I have been on the phone with DP for over 2 hrs and have called 4 times... yet still no package! I have been told my package is "at a local depot, and my address is un-deliverable" yet no one can let me know where the local depot is so I can go pick up my package and I find it amazing that my address is "un-deliverable" because UPS, Fed EX and USPS have no trouble. JUST PLAIN IRRITATING... FIRST AND LAST PURCHASE I WILL EVER MAKE WITH DP

I CHECKED OUT THEIR FACEBOOK PAGE-SEEMS I AM ONE OF HUNDREDS THAT GOT RIPPED OFF BY THIS COMPANY!

Later on Dorothy Perkins deleted my comment from their facebook page and blocked me from their wall... and started deleting other complaints as well! UNREAL! I CAN'T BELIEVE THEY ARE STILL IN BUSINESS!