Purchased an item of clothing but received the wrong size. Amazed to experience how poor the returns policy and customer service is.
To get the correct item, I need to make a new order. But it is now unavailable.
They refused to refund me until I return their mistake to them at my initial own expense. Couldn't create a return label because their online service wouldn't recognize my information. Spent 10 days in contact with customer service to finally get a return label, but they only offered a single courier choice who only function in a country 1000 miles away from me. They promised any post office would take the parcel. This was a lie. I tried to continue this discussion with customer service but nobody could give me useful information, always replied to by someone new, they wouldn't read what happened previously so conversation went in circles.
6 weeks on, I'm still stuck with the wrong item, no way to return it, and customer services do not respond to me any longer.
I'm out of pocket, no refund, incorrect item with no way of getting the correct one and seemingly no interest from Dorothy Perkins to fix the issue. Based in their Twitter accounts, this is a common state of affairs. Making returns so hard, they are just stealing for people.
Terrible terrible company.