Biggest, lying thieves. I signed what I thought included a damage deposit( since amt was higher than actual price quoted. I was exhausted from jet lag and being robbed couple days before so I blame myself partly for blindly trusting these unscrupulous people. But when I got my cr card bill and realized that they charged me an upgrade and they had the audacity to fabricate some B.S. Lie story I was livid! Absolute lying theives! The fact that we pay almost 50 cents exchange makes it hurt more. We paid more for a 2 day leisure( basic car) rental the equivalent of almost $1000. About what one air fare costs. Now as seniors who took a vacation after 8 yrs and took a few hrs drive 2 afternoons in Chianti region, we fell victims to these scammers. We had a lot of sleepless nights as we could not reason with them. They are there and we are here so they don't give a damn. Ripping off is bad enough but fabricating a total lie makes it 100 times worse. Their story is: we arrived with excess luggage( lie) and requested a larger car( lie) and we got an upgrade( the car we rec'd was pretty well the same as shown/guaranteed on the reservation except fir the brand ( which is covered with the words@ similar or comparable) Stay aware from thus company OR bring yr lawyer with you at pick up.
Disgusting doesn't even cut it!