David H.

This company is a joke i hired a mid range car and at the desk upgraded to a Skoda Octavia with full protection cover as I had heard good things about them.
Well let me just say that the upgrade was not what i expected and during the hire i managed to get a puncture and when i wen to get the spare wheel there wasnt one in the car.
It was 5.45pm and i tried to call the Europe car to say I needed assistance as I had a 4.00 am flight to catch the next morning.
After numerous attempts to get through I was finally told to call the breakdown number, I did as I was informed only to be told that punctures were not part of the breakdown cover and i should call Kwik Fit.
Again I did as I was informed only to be told that they close at 18.00pm and they could not help me.
I was told that I would have to wait until 08.00 am for them to reopen and then arrange for the tyre to be fixed even though I had told them i had a 04.00 am flight.
In a desperate move I called an emergency tyre company and they came out to fix it at a cost of 280 GBP which I was told I would be able to claim back by their Gatwick airport branch.
After submitting the claim and numerous emails i was told that the car was sent out "to the standards" (whatever that (means) and I the claim was rejected. So i am wondering what the fully comp cover is actually covering.