Allsaints

Ordered Pro Leather High Top sneakers on sale via AllSaints.com for $79.20 (retails $199.00) and received a female's Amora Cardigan ($319.00) in error. Went back and forth with the 'automated' customer experience email handle and was offered a 10% discount on my next purchase, no mention of receiving the correct item I ordered and paid for, or acknowledgement of their mistake. Clearly AllSaints does not care about paying customers or losing money by sending incorrect merchandise. Will not be buying their products again.

I bought leather jacket at All saints 2 years ago. Wore it couple of times, since I live in Florida. It was in the dust bag in closet and yet, it got some discoloration. Customer service are not any help. If you want to spent $400+ on leather jacket, buy it somewhere else. So it will last longer!

I ordered a beautiful pair of gold pants. Wore them for the first time for about 10.ind and noticed the gold was.running off all down the legs, leaving the black underlayment showing up in patches.
I emailed All Saints explaining what happened and they never even bothered answering.
Terrible quality and no customer service for high end items. Never again. How goes this brand even exist anymore?

I have an affinity for allsaints goods but on my recent online order with them, my jewelry item was shipped haphazardly without any bubble wrap or cushioning to protect the delicate contents. Just lightly handling the dark grey corrugated box it came in, you can clearly hear the jewelry piece banging against the walls of the box which could have easily caused damage to the product. My comment to allsaints: For a fragile item that costs over $300usd, are you guys that cheap to overlook proper packing materials such as bubble wrap or foam peanuts? C'mon, show some care.

Absolutely fuming. Ordered a Survey leather blazer from £400 to £260 in the black Friday sale. Order: *******
I got the last one in stock. They since had more in stock... but of course I didn't think much of it... why would I? I'd already ordered mine. A few days later I got an email to say I'd been refunded because the item was out of stock. NOT GOOD ENOUGH! And no, I don't accept your apology! There's nothing that annoys me more than an item being out of stock AFTER I've purchased it. You are the manufacturer! You need to go and source another. Don't worry though... I'll make sure you mean your apology next time I visit your store.

They have responded to my email... inadequately. Just because you've publicy responded as "damage control" doesn't mean you've resolved the issue. You haven't!

I ordered a shirt online to be shipped to Canada. When it arrived there was a large ripped seam in the back of the shirt making it unwearable along with poor quality stitching and loose thread galore. The fact that this item even made it through quality control is concerning.
I was shocked to find out that the only way to exchange the faulty item was to return the item and then purchase a replacement and pay for the shipping costs for a second time. I chose not to do so.
When I received my refund for the item, it did not include the shipping fees I paid nor did it include the sales tax I paid. Is this even legal? Either way, I was extremely disappointed and frustrated.

The worst experiences of customer disatisfaction. Will never spend any money with them. Again and will warn others

No longer offer price adjustments on purchases in store or online as of Sept 2023. Seems like a poor choice for a company regularly offering sales and discounts.

[As for their response, I already did contact customer service, went through an entire process for a price adjustment (they had added an additional 10% off sale within the week I made a purchase) and after locating my order and confirming the price I paid the customer service rep told me they no longer offer price adjustments.]

I ordered a couple of shirts from them online and my package was stolen. They refuse to refund or replace the times... I'm never ordering a single item again from this store!

AllSaints is my favorite retailer and just in the last month, I have purchased over $900 worth of items (they had a great sale)! Although I love their products, the website is full of glitches. I was unable to access my account after my first purchase, so I couldn't use that account to make subsequent purchases. I never get an email confirmation of my orders until I call AllSaints customer service directly. When I attempted to gain access to my account (by asking for a new password), I NEVER get an email with my new password despite the fact that my email was already registered. The customer service is pretty good, and they were able to fix this over the phone. But I have had to call them every single time I've made a purchase in order to confirm or fix something. And only AFTER I call customer service do I ever get an email confirmation.

Also, even though free delivery is great, UPS always leaves my (expensive) packages outside my door. They should be getting a signature confirmation and AllSaints should enforce that!

I've been a customer of AllSaints for several years but I have noticed that some of their sale items arrive poorly packaged, missing tags, wrinkled invoices and appear to have been previously worn. It's really cringey!

All saints engages in SCAMLIKE e-commerce practices, what a waste from such a great brand. I have gotten scammed out of hundreds of dollars in jewelry, because i did not view their hidden "return policy". But on their earnings product page it clearly states "WE ACCEPT RETURNS". Not anywhere does it says FINAL SALE. Very different from allsaints merchandise sold in nordstrom/saks where you can return all jewelry. I barely touched the earrings because the quality was questionable yet alone wear them out.

Beware of buying from their website, I recommend going through department stores if you want your money back.

I would really like to say something about the steam but I really really don't know what to say but you know because I'm so sad you know I wanted to start out my playing football I would have named my team All Saints

Today my boyfriend and I went into
All Saints Regent Street, to buy a stunning dress.
At the till we was served by Davina!
Davina took our payment in and asked if we wanted a small bag for a" very expensive dress" confused at requests we didn't
Reply.
Davina then proceeded in to shoving the very expensive dress! Into a very small bag clearly didn't fit in the bag and Davina felt this was ok for £250 to be carried in this manner.
Until I indicated to Davina that the bag was not suitable for my very expensive dress. I'm very unhappy with the service and the experience was very excited left very disappointed.

Worst shop I have ever bought clothes from, 14 days online return policy and then not available to return in store without proof of receipt, even from a gift. Shocking customers service and unless return policy changes, I will not be using this store again.