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Absolutely fuming. Ordered a Survey leather blazer from £400 to £260 in the black Friday sale. Order: *******
I got the last one in stock. They since had more in stock... but of course I didn't think much of it... why would I? I'd already ordered mine. A few days later I got an email to say I'd been refunded because the item was out of stock. NOT GOOD ENOUGH! And no, I don't accept your apology! There's nothing that annoys me more than an item being out of stock AFTER I've purchased it. You are the manufacturer! You need to go and source another. Don't worry though... I'll make sure you mean your apology next time I visit your store.
They have responded to my email... inadequately. Just because you've publicy responded as "damage control" doesn't mean you've resolved the issue. You haven't!
Products used:
None because they cancelled it
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Hi Nathan,
Sorry to hear that. We can see we replied to you via email on Friday.