Steve Madden

You CANNOT get them on. Your heel will NOT fit in them. There is a loop at the back to help you but there is no muscle power on earth that is stron enough to pull them on. The ankle opening has no give. Terrible design. I was able to get them on one time. It took me 30 minutes. I was so hot and pissed,I canceled my whole day. These are a joke. And they are my size, so it's not my fault. Awful!

Bought a pair of show which came apart after 3 days. Tried to contact them via their chat line and email and as response they sent me a bunch of promotional emails.

I used to be a loyal Steve Madden customer. In recent years the quality has gone down tremendously. Reading many of the other reviews. I doubt I'll get any satisfaction; possibly not even a reply I am including photos of the two pairs of boots that are no longer wearable

I had been a loyal customer of this brand for the past 8 yrs. But every time I order online I get the display or the returns heels or boots😳😡 it seems like they don't care because you bought them online and not at the store…. I order a pair of boots and what do I get! The floor sample again I took pictures of the box as soon as I opened it 😣 I'm really upset! This is not the first time I have never complained but enough is enough! They should check the merchandise before it leaves the warehouse or the store. I will never going to get anything from this brand again. And don't try to contact them because their time is ET.

This seems to be the only way Steve madden properly responds as Thier customer service is horrendous, so this is my review of my return process with tis company. I made a purchase in April 8th. Product is too small so I contacted the company to arrange a collection. I need to arrange a collection as for some reason Steve Madden make it totally awkward for Belfast residents to make an easy return. This process cannot be done as usual online as we don't have any dpd drop off points so you always need to contact Steve madden to arrange to have the product picked up.
I have sent several emails explaining this but I get the same stupid response. Please go online and fill out the returns form and print out the label. Of course if it was this simple I would do it. Each time I put in my postcode it tells me it's not recognised. Yes I've tried the suggested address but again it won't work as we don't have a DPD drop off. I have reached out via Facebook.
They haven't even read these messages. Steve Madden I need to have this order collected
STEVGB*******
If you could kindly reply back to my emails without the same garbage I've been getting so that the return doesn't pass.
Please don't respond back with you can fill out the form on line or please don't come back with we can't find any orders you've purchased as I've been through this before with your Company

It was my first and las time buying from Steve Madden. The service is so pathetic. I have been waiting for them to pick up the shoes that I want to return but they don't even respond to the phone calls and emails. I expected a very excellent service because of the brand name

I ordered boots that were in stock, didn't receive them for after almost two weeks. They blamed it on a warehouse move.

Then a month passed. They then said the boots might not even be in stock anymore since the holiday sales began - ridiculous since I ordered ahead of time to avoid this. They said they would look for the shoes - then just cancelled my order.

I am STILL awaiting my refund. I had to follow up with them because it still hasn't come and they blamed it on a "system error". Genuinely how many of those can there be? They said I'd receive it by the end of the day and - spoiler alert - I still don't have it. Avoid ordering from them at all costs - go in person or buy secondhand if you have to.

Hubby treated me to a pair of trainers as a gift as he knows I love them, but just over 3 months in they are falling apart! Sole is coming away and have only worn them a few times as not to ruin them!, took them back to the shop but won't do anything as we don't have the receipt!

Ordered some shoes, 3 to 7 days delivery. After a week I checked with them and they said that I would be contacted shortly by a fulfilment centre about availability in a day or two. Next time if I want some I will order from Amazon.

This is my third time buying something online. I'm very disappointed in the courier service they used this time around. I have been waiting for my parcel since last week Tuesday. RAM is not delivering.

I've been emailing since Friday and messaged on Facebook. I'm trying to get a return label. I tried online but as belfast don't have dpd drop off points I need to contact the company to arrange pick up. No one answers emails in this company. Honestly the worst costumer service ever. Definitely don't recommend buying from them it states easy returns. I wish.

#STEVGB*******

I placed a order for Steve Madden sneakers and matching pocketbook 2 months ago I received the sneakers but still haven't received the pocketbook. I was told it was on backorder I'd receive it by Dec. 1st I emailed them and now it went from Dec.1st to Dec. 6th my order is completely paid for yet I haven't received my merchandise. If I don't reach out to them they don't update me very unprofessional of them to do no one should be treated like this especially when they're spending their money. If you want to buy anything I don't suggest you purchase Steve Madden products you can be waiting forever for something you may never get but really want.

I spent my hard earned money on the beautiful black lasso boots from Steve Madden.
$217 after tax.
The most I have ever spent on a boot was $80 and those had ok quality and still are with me to this day after repeated wear.
These black lasso boots however are falling apart and it's so disheartening to see as someone who can't just throw away $200.
The shoes paint is falling off and the sole and heel are breaking down. Customer service and store is no help. Sorry return policy is 30 days and I'm like why would I return a shoe that I like that just happens to have terrible quality. There has to be a customer satisfaction guarantee and I'll def find it.

Ordered 11/22 has not shipped asked customer service when to expect the order was told 4 days ago they are checking to see if they are in stock! 1st how long does it take? And if you didn't have enough stock don't sell them! Still no update.

I bought 2 pair of shoes from Steve Madden one from Amazon one from 2 bigfeet had to return both they were birthday presents for my husband they were dress shoe boots call hearken they were supposed to be a 17EE, shoe was right in size but not in width, to small, probably needed a 4EEEE,was told they don't go any higher. I guess they didn't measure for the big man, so very very disappointed! Christmas time

Should have spent a little more and gone with a high quality brand. Bought sneakers for my daughter which she received at Christmas. After wearing them a handful of times, they have fallen apart. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. Note to self for future shoe buying decisions. Probably best to avoid this brand given the obvious lack of quality.

It's my first time buying online. I'm so disappointed in the courier. I was waiting for my delivery since last week I only get it today.Your courier service is very poor.

I bought 4 shoes. Was nice in the beginning but after 6 months(warranty is only 6months) broken. Inside is only air not proper material. Looks amazing but never again.

I purchased a very expensive bag. I told was leather. It peel worse than a sheep
Was very excited with my assuming leather bad made in China.

Bought a bag delivered start of June had one use (it was £150) but is falling to pieces - they will not even exchange or repair or refund! Absolutely shocking company! Currently speaking to citizens advice and my bank to fight for my money back - DO NOT BUY FROM THEM AS IF THE BAG IS FAULTY THEY WILL NOT HELP YOU - also take days to respond via email
UPDATE - after this review I emailed them & they finally agreed to return the item - it took a while but got there in the end

I have always had really good luck with steve madden shoes. Heels in particular. They run a little small so order one 1/2 size up. I only buy their shoes that are real leather. Steve madden makes many different lines with different standards of quality in my opinion. Recently I received a pair I was not happy with. They were marked final sale. I called steve madden and they graciously allowed me a return and refund. Steve madden's best shoes and styles can be found at nordstrom, where I shop often. I probably won't buy directly from steve madden again because of their final sale return policy. At least at a major retailer I can get them shipped and returned for free if necessary. I recently went to a steve madden outlet store and was shocked. The quality was not at all what I was used to. I'm sticking with the selection at nordstrom. Just bought four pair and love them!

I bought my shoes on Black Friday, I pre-ordered them in-store. I never received an order number for the shoes and contacted customer service (who thought I was lying) until I got a representative to tell me to contact the store.

After contacting the store, they reordered the shoes for me. Great? No.

It is now near the end of December. Even though I have an order number with tracking information, the shoes are still missing.

Contacting customer service is no help. As they give me the same lines of "we don't know." The tracking info states the shoes have never left the warehouse. It's been like this for over 2 weeks!

I ordered shoes. I paid in full. I deserve what I bought. Steve Madden is stealing.

I don't need an "sorry for the experience rebuttal…" that most comment tend to get. I just want my shoes.

Been waiting for a pair of boots almost three weeks but they sent the other item. They keep telling me to wait a day and it's been a week. Want a refund and to never shop from there again. Horrible