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Sotiria K.

1 Level 1 Contributor
  • 2 Reviews
  • 23 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion, Health

Member since September 2020

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2 Reviews by Sotiria

Shoppers Drug Mart

Alright, shoppers drug mart once upon a time was decent. However now their prices are just too much. $4 for a loofa? $15 for toilet paper? $8 for a decent tooth brush? No thanks. Rexall I find is better, and has more sales on products.


Alright I am going to begin to say that everyone here was right about their customer service, it's absolutely shameful. I attempted to order the Jillian booties in the "available" size 5.5. The order process went fine and normal like expected, this was sept 7th 2020. Today sept 10th I decided to look at my order status, only to find it says "unfulfilled". That confused me a lot, and I then became very worried because I felt I was about to go through what everyone here experienced. I contacted the customer service number and I did get through to someone, however it sounded like the girl didn't care at all. She told me that my order is out of stock ( Which should've been updated on their website!) and that I should expect a cancelation email along with a refund whenever it comes. I got scared that I was going to lose my $158.18! None of this sounded right to me, so I decided to email someone instead, which wasn't bad. The response time was moderate, the approach was decent. However I was told something completely different there. The person over email said that my item will arrive soon, and that I will get a notification for when it ships. Now I've been told 2 different situations in regards to my order. So I decided to take it to the live chat online to see if I can talk with someone who could help me. And for that, I have got to say bravo to the live chat customer support... the worst service I have ever experienced in my life. I stated briefly my concern, along my order number, and waited 10 minutes for someone to connect to the chat, I had to write a second message to get Dana to assist me. She opens with her opening lines. I begin explaining my situation, and nothing. No response, no nothing. Completely ignored. I wrote 3-4 messages explaining my situation, and she responds to me after 30 minutes of waiting. SAYING THIS "WE ARE SORRY, YOUR ORDER IS UNFULFILLED" YES DANA I KNOW IT IS! NO ONE TRIED TO EXPLAIN WHAT UNFUFILLED MEANT. All I wanted to know was whether I should expect my package or not. No one was able to help me. So finally, I call the call centre customer support and ask the woman to just cancel my order. I literally wrote 2000+ characters to share my horrific story that is Steven madden. Never will make that mistake again. Wow. Below I will share a screenshot of being left with no response for 15 minutes. -100/10 is my rating of Steve Madden, and their "customer support".

Tip for consumers:
Literally do your research before hand, I wish I did. You will save yourself hours of time, and your money.

Products used:

Steve M. – Steve Madden Rep

Hello. We're so sorry to hear about that. Please provide your order number so we can look into it.

Sotiria Has Earned 23 Votes

Sotiria K.'s review of Steve Madden earned 23 Very Helpful votes

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