Alright I am going to begin to say that everyone here was right about their customer service, it's absolutely shameful. I attempted to order the Jillian booties in the "available" size 5.5. The order process went fine and normal like expected, this was sept 7th 2020. Today sept 10th I decided to look at my order status, only to find it says "unfulfilled". That confused me a lot, and I then became very worried because I felt I was about to go through what everyone here experienced. I contacted the customer service number and I did get through to someone, however it sounded like the girl didn't care at all. She told me that my order is out of stock ( Which should've been updated on their website!) and that I should expect a cancelation email along with a refund whenever it comes. I got scared that I was going to lose my $158.18! None of this sounded right to me, so I decided to email someone instead, which wasn't bad. The response time was moderate, the approach was decent. However I was told something completely different there. The person over email said that my item will arrive soon, and that I will get a notification for when it ships. Now I've been told 2 different situations in regards to my order. So I decided to take it to the live chat online to see if I can talk with someone who could help me. And for that, I have got to say bravo to the live chat customer support... the worst service I have ever experienced in my life. I stated briefly my concern, along my order number, and waited 10 minutes for someone to connect to the chat, I had to write a second message to get Dana to assist me. She opens with her opening lines. I begin explaining my situation, and nothing. No response, no nothing. Completely ignored. I wrote 3-4 messages explaining my situation, and she responds to me after 30 minutes of waiting. SAYING THIS "WE ARE SORRY, YOUR ORDER IS UNFULFILLED" YES DANA I KNOW IT IS! NO ONE TRIED TO EXPLAIN WHAT UNFUFILLED MEANT. All I wanted to know was whether I should expect my package or not. No one was able to help me. So finally, I call the call centre customer support and ask the woman to just cancel my order. I literally wrote 2000+ characters to share my horrific story that is Steven madden. Never will make that mistake again. Wow. Below I will share a screenshot of being left with no response for 15 minutes. -100/10 is my rating of Steve Madden, and their "customer support".