Steve Madden
Questions & Answers

Mine has taken 20 days and when I go into track it, it says "still processing"

It's a legit company, but they are very unorganized and don't hire appropriate associates to deal with any customer issues/complaints. I would do extensive research before ordering online. Their in store service is moderate.

It used to take less than a week from ordering to get your shoes. As of late, their warehouse coffeemaker must be broken or their staff are underpaid and miserable because, the orders aren't being shipped. Order from Steve Madden if a) you appreciate the element of surprise: will your shoes arrive? Will they be the size you ordered?; or b) considering ordering a style you anticipate preferring a year or so from now, or maybe never.