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Sarah N.

Atlanta

Contributor Level

Total Points
160

2 Reviews by Sarah

  • Steve Madden

12/7/23

I spent my hard earned money on the beautiful black lasso boots from Steve Madden.
$217 after tax.
The most I have ever spent on a boot was $80 and those had ok quality and still are with me to this day after repeated wear.
These black lasso boots however are falling apart and it's so disheartening to see as someone who can't just throw away $200.
The shoes paint is falling off and the sole and heel are breaking down. Customer service and store is no help. Sorry return policy is 30 days and I'm like why would I return a shoe that I like that just happens to have terrible quality. There has to be a customer satisfaction guarantee and I'll def find it.

Tip for consumers:
Order new shoes scrappy heels and the paint is the same quality. The gems on the golden butterfly are not secure

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user stevem1178
Steve M. – Steve Madden Rep

Hi Sarah!

We are sincerely sorry for this situation! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this.

Sincerely,
Steve Madden Customer Service Team

  • Hello Molly

4/19/23

So let's start with the good!
The photos of the dresses are perfection!
The clothes you get look similar but there is no way they are the same dresses.
What they send you is poor quality and the prices are seriously outrageous.
They should be charging maximum $60 for their dresses.
I can only imagine the quality will go down over time and they have raised their prices in the last month to crazy amounts - over $100 for a crappy dress from forever 21.
The colors they use are good but the actual craftsmanship is a 0

Tip for consumers:
Don’t buy from them!

Products used:
None they are sitting in my closet

Service
Value
Shipping
Returns
Quality

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