I spent my hard earned money on the beautiful black lasso boots from Steve Madden.
$217 after tax.
The most I have ever spent on a boot was $80 and those had ok quality and still are with me to this day after repeated wear.
These black lasso boots however are falling apart and it's so disheartening to see as someone who can't just throw away $200.
The shoes paint is falling off and the sole and heel are breaking down. Customer service and store is no help. Sorry return policy is 30 days and I'm like why would I return a shoe that I like that just happens to have terrible quality. There has to be a customer satisfaction guarantee and I'll def find it.
Hi Sarah!
We are sincerely sorry for this situation! Please send us an e-mail at info@stevemaddendirect.com, for additional assistance with this.
Sincerely,
Steve Madden Customer Service Team