ZoaraReviews 214

I purchased a 2ct diamond from Zoara about 4 years ago and could not possibly be happier with the stone I wear daily in the most stunning engagement ring/wedding band combination. It makes me sad that Zoara is no longer available for others now! I hardly know the whole story about the company, but my local jeweler was amazed with my stone and told me he would never had been able to sell me the diamond I got from Zoara at the price I paid. I'm so thankful I fell into this and will always enjoy the stunning jewel I am able to wear.

I went to Zoara after coming to the sobering realization that a 1ct Gia certified diamond engagement ring was way beyond my budget at the many jewelry stores I went to in Southern California. However I was absolutely determined to get a beautiful GIA certified 1ct diamond for the price I was looking for, and Zoara made that possible! I was very skeptical at first because the prices were so far below what many jewelry stores had told me the cost would be (we're talking 7 to 12k range for a 1ct engagement ring). To make a long story short, by buying the diamond from Zoara (a nearly flawless vs1 I color), and buying the setting from a wholesale outlet, I was able to build an absolutely stunning (truly, stunningly beautiful) engagement ring for under $4,000. Zoara's customer service was amazing and their packaging of the diamond was extremely well done and came with a GIA certificate and appraisal, as well as a ring box with an led light that made for an amazing presentation when it came time for my proposal (which went perfectly!). So I cannot speak for the negative experiences that some customers may have had (and was quite surprised to see some of the negative reviews), but my experience was stellar and I paid thousands of dollars less than had I gone the conventional route through a jeweler. For me personally, you get a 10 out of 10! Thank you!

Where do I begin.

I placed my order on June 7th for my fiance's ring, everything went well but then received several calls from unknown numbers a couple of days later and an email stating that I had contacted them when I had not.
When I contacted the company it was just a notice that my ring would be shipped a week from the time that they called. It was nice to hear but weird that you should contact me a week in advance just to tell me that my ring would ship when an email would be suffice and from an unknown number on top of that. Fast forward to today, I receive a sketchy email stating that the billing department has not approved my credit card as a payment method BUT ZOARA ALREADY CHARGED MY CARD AND IT POSTED!
Zoara then sends me an email stating that a wire transfer is what you prefer, how about no. I contacted customer service only to be told that yes this happens, etc, etc, etc. No this happens to you. We've ordered from James Allen previously with no problems.
Since this occurred today, I will wait a day to ensure that my refund has been posted or I will be filing a dispute with my credit card company and will be contacting the BBB to note the shadiness of this company.
The ring was great and I was looking forward to seeing the craftsmanship to determine if I would continue to order additional items but the shadiness of this company is appalling so once this return is finalized, I will never deal with Zoara again.

I recently ordered an eternity ring through Zoara and I must say that I am beyond happy with my gorgeous ring!
The whole way through my ordering process the staff were extremely helpful, informative and very patient with all of the questions that I had.
I would highly recommend going through Zoara for their quality diamonds and exceptional customer service and I will definitely be ordering all of my future diamond jewellery though the Zoara team.
Thanks so much again to the staff that helped me through my ordering process, I am beyond happy with my ring.

Brooke,
Australia

I was skeptical at first buying a ring online, but was rest assured by the team at Zoara and chatting with the diamond experts via telephone and live chat that all were legitimate diamonds with GIA number and certificate available to check. The customer service was excellent, any doubts or questions I had were dealt with immediately by phone or email. And as per the product, I was blown away, it looked even better in person, the presentation, the ring, the diamond couldn't have asked for better. Would highly recommend Zoara.

I paid a loose diamond. They said the diamond is milky. I said I don't mind and will waive my rights to return the diamond but they still refuse to send the diamond I paid for. They want me to choose another diamond and said will match the price of any diamonds on other website. So I send them the link to the website which has the diamond I wish for. They then replied and said they could not match the price. That website must have priced that diamond wrongly. I asked for refund of the money I paid since they keep giving all sorts of reasons. I checked my credit card bill. I lose $70 over a course of a week due to currency exchange. So I was denied of the diamond I want, then I have to pay $70 for nothing. Never buy again from this company. They are not the cheapest too!

I've been searching online for a diamond ring for my dad for quite a while and found that Zoara's prices were very competitive and significantly lower than retail stores.

Delivery wise was not a problem as it was really fast given that it was international shipping.

The diamonds that are on offer are very high quality without the price tag but adequate research would still be required in order to know which diamond suits your budget and taste.

The only constructive criticism I would make is the adding the additional information regarding extra customs tax that was applicable to the purchase at the checkout.

I understand in the information tab there are general details about the additional cost but given that I purchase via a dedicated Australian website, I would have thought I am buying through an Australian seller which would mean I only need to pay for what was at the check out page. Because I was buying on a budget, I purchased a diamond and setting close to that but because of the customs tax, I was out by a few hundred dollars.

I have purchased another diamond from a US site before and they did include such advice at the check out stage.

However, this is just a view from an inexperienced diamond buyer so I can only base my review on my personal experience.

Overall it was still a very good diamond for a very good price and would recommend Zoara to other family and friends.

I've been searching online for an engagement ring for over a month. I found Zoara from a diamond price comparison website (Rare Carat). They seemed to have had the best prices on loose diamonds (by far) and good reviews online. The only concern that I had was regarding a few reviews that had to do with items that took a few days longer than expected to deliver. I called the company and they were very helpful in understanding my delivery requirements. The customer service representative insisted on personally speaking with their fulfilment center in order to make sure that they could meet my deadline, and got back to me the next day with a confirmation.
I got my ring 9 days from making the purchase and couldnt be happier! The ring looks GREAT, the workmanship is perfect, and above all I got the best deal ever. Zoara's process are 20% below all other online stores and about 50% below anything I saw in the shopping malls. I highly recommend buying from Zoara and specifically recommend asking to speak with Ben who was very effective, nice and professional!

Buying a diamond can be challenging (quality trade offs, price, shopping process, etc.). I engaged both in store and online options. I found online to offer a wider selection of GIA certified diamonds at a much better value. Of the online options, I choose Zoara, as their Customer Service Representatives (CSR) were extremely knowledgeable and professional. Ben helped me through the selection process and directed me to some wonderful choices that fit within my budget. He did an excellent job consulting to understand what we desired in a stone and how it might match or setting. Ben shared pictures of the diamond to help us narrow our selection. After the purchase, other CSRs kept us appraised of the order fulfillment status and patiently helped us through the process. The diamond arrived, along with the appraisal and GIA Report, within the committed shipment window and we were very pleased with the quality of the stone. Please be advised that the order process will likely include; payment confirmation (through verification of small charges to your credit card), request for additional identifying information (name and address verification via a utility bill, etc.), and some ambiguity regarding the exact location and ship date of the order. Remember that diamonds are an "International Business" which can involve time zones differences, clearing customs, etc. meaning that the CSR may not be able to give you exact details once your order is placed. Bottom line, Zoara delivered to their promise and we are pleased with our purchase.

First of all, it was so much easier to search on the Zoara website, especially when you can see the actual photos or videos of the diamond. I found the perfect oval diamond (0.8 ct, D, VVS1,3X cut,) which cost like around 8-9,000AUD in AU, but on Zoara the price was under 5000AUD! I ordered and had it sent to my friend's place in Texas (Originally she planned to come to Australia at the end of October). When she sent me photos of the ring I was not satisfied with the setting (which I thought I would), I contacted Ben (customer service) straight away ask if it can be changed to the settings I like (it was a picture I found on google), within 1 day I got the reply from the head office says they can change it with no extra cost. So ladies and gentlemen if you have your own idea of the ring settings or other jewelry, remember to ask the Zoara jeweler team, just send a photo to them and they will make it just the way you like! Another drama was My dear friend sent it to the return centre instead of the head office, So I contact Ben again, he noted it and told me not to worry. I received emails about every move of the ring from return centre to head office, the progress of making the new ring, and I also received a photo with the new finished ring to ensure I am happy with it. At the end my friend can not make the trip so I asked them to sent it directly to Newcastle, it only took 3 days to reach me from America. I was so impressed how highly organized and effective they are. When I opened the package, a little spot light shining onto the diamond, the ring was so beautiful and it sparks from every angle. The ring had so many compliment from everyone who saw it, even strangers from shops, no one believes we got it from online. This was the best shopping experience I have had! I would like to thank everyone who involved with my purchase, especially Ben. H from customer service. Thank you for making me feel like I am the most important customer and make me the perfect ring. I will definitely recommend Zoara to everyone I know, also whoever sees this review.

I purchased my Diamond through Katy at Diamond Pros with expertise advice, she guided me through which diamond to purchase and was best suited for me, my experience dealing with Zoara was second to none, both Ben and Joy from customer services were extremely polite and helpful throughout, one has some doubts when making such a purchase online but the team make you feel at ease and also do a security check when you pay online, my diamond arrived on time and in a beautiful box with a light that shines on the diamond, it was exactly what I saw and I am very happy, I have no doubt in recommending Zoara to others and will most certainly purchase from them again, a company that lives up to what they state and show on their site