Robert P.

Buying a diamond can be challenging (quality trade offs, price, shopping process, etc.). I engaged both in store and online options. I found online to offer a wider selection of GIA certified diamonds at a much better value. Of the online options, I choose Zoara, as their Customer Service Representatives (CSR) were extremely knowledgeable and professional. Ben helped me through the selection process and directed me to some wonderful choices that fit within my budget. He did an excellent job consulting to understand what we desired in a stone and how it might match or setting. Ben shared pictures of the diamond to help us narrow our selection. After the purchase, other CSRs kept us appraised of the order fulfillment status and patiently helped us through the process. The diamond arrived, along with the appraisal and GIA Report, within the committed shipment window and we were very pleased with the quality of the stone. Please be advised that the order process will likely include; payment confirmation (through verification of small charges to your credit card), request for additional identifying information (name and address verification via a utility bill, etc.), and some ambiguity regarding the exact location and ship date of the order. Remember that diamonds are an "International Business" which can involve time zones differences, clearing customs, etc. meaning that the CSR may not be able to give you exact details once your order is placed. Bottom line, Zoara delivered to their promise and we are pleased with our purchase.