You must have had a bad experience but thats not normal. The reality is tif your going to order stones online you need to get educated on what the general guidelines are for diamonds. You should do this anyway but its easy and they will help. They offer 45 day no questions 100% money back return so no risk at all. You can really save a lot and get a much nicer ring cutting out the middle men at other jewelry stores. The stone I ordered had to come from India and took about 10 days but soooooooo worth it. Its amazing and would've costs almost 50% more if I tried to get the same ring though a local big named jeweler no doubt.

I had the worse experience ever with them. All they gave me was a lot of frustration and waste of time. Their diamonds are virtual. They sell things they don't have and try to get you to buy something else. If you want an excellent online jeweler, go to brilliance.com. The service and quality is impeccable. They will go the extra mile to get you exactly what you want, and that at en excellent price. That's where I got my engagement ring and my fiancee loved it!

I recommend you request your money back. If you paid with paypal, call the and paypal will refund you.

I gave up on them and requested full refund because Zoara is not professional and not trustworthy for me.
My approach is to get your money if you can and go elsewhere even if you pay more!