Brilliance

Exceptional service and product. When the ring arrived it exceeded my expectations! I felt like I got the best deal and even better than that, when I actually proposed a month or so later, she was even more impressed! Great warranty. They took care of resizing and cleaning with no problems. I worked with Johnathon and he got everything I needed with no question and they were expedient in getting everything back to me! Highly recommend for quality and value!

The ring and diamond are absolutely beautiful and the cheapest place I found for a Lab Grown Diamond. It was a bit disappointing that my order came in 10 days after estimated delivery, but the owner texted me and informed me there was an issue getting the diamond delivered to them. Some people on here are complaining about refunds; I ordered a ring and changed my mind the next day. They had my money refunded within 3-4 days and were very understanding about it.

They went about and beyond for me.

As an active military man shopping for a ring was not easy to say the least. Being deployed all the time and having a crazy schedule certainly doesn't help either. When we found out a little one was on the way I wanted to marry my lifelong sweetheart before the new addition came and when I was set to be home next.

I got a recommendation from a friend of mine that used Brilliance and contacted them. From the first time I reached out they treated me like family. Their team worked with me under a tight "ring" deadline and worked around my crazy schedule. I chose to go with a Lab diamond to save money on my purchase and their team helped me from A to Z.

I can't thank the whole staff at Brilliance for all their help - the sales rep I worked with even gave me their personal cell number to contact them for updates. You just don't see that much anymore.

THANKS!

With Brilliance you get to look at hundreds of diamonds and the IGA reports to go with them. Take a good look at those reports and take the time to know what you are looking at. You can find an excellent diamond at an excellent price. Next you need to be prepared to wait. This is not a last minute decision site as it will take 30 days or so for your purchase to show up. Customer service was responsive and made sure to notify me of delivery. Delivery was by Fedex and someone has to sign for it. You need to make an arrangement for that, which should bring you peace as these are high dollar items.

My husband and I bought a ring from brilliance a few years ago and had a great experience. I was looking for an antique yellow diamond and they were the only company I could find that carried any diamonds beyond M in color. Love my ring and had nothing but a great experience with them. Would highly recommend them! My ring is S-T in color.

They were quick to accept payment for a $15k ring but when I asked to return it for a refund they have been really slow in trying to process the refund. I waited the full 20 business days that they stated on their website it could take to process the refund and finally called them to see what was going on. The person seemed disinterested in my concerns and was dismissive of me. He quickly cut me off when I tried to ask questions. He made a poor excuse stating they don't have enough workers. But they were so quick to take my money at the beginning. They also take down negative reviews on their website because I posted a review last month about the buying experience and now when I go back to their site I do not see my review at all. Buyers beware.

This is the firm with whom you should do business. This is my second purchase from Brilliance, and I'm quite pleased with the results. I bought a platinum band with diamond insets last year. I ordered another platinum bracelet with. 90 carats last week. Natasha was so helpful. I learned a lot more about my buy than I had anticipated.

You can't beat these prices anywhere! I searched for months before we purchased my diamond from Brilliance. I wanted a bigger diamond and would never pay the ridiculous prices they charge for natural diamonds. I was able to get a 5 carat diamond for $3,000! The jewelers couldn't believe the price I paid for the awesome quality!

It took a week longer to make my ring, but the wait was well worth it! The craftsmanship far exceeded my expectations. Many of their pictures of the rings don't do their rings justice, the milgrain detail in my ring looks stunning in person. This ring is a size 5.5 with a 2.25ct, E color diamond, ideal cut and excellent polish and symmetry.

I purchased a 2.24ct lab grown round Diamond on a 0.31ct baguette ring. It turned out beautifully however, communication after I ordered the ring was not great. When the ring arrived it was packaged beautifully with all the appropriate paperwork. Overall, I am very satisfied with my order.

Let me start off by saying I am the biggest skeptic there could ever be, especially buying on the internet. Was I mistaken. Brilliance went far beyond my expectations. Natasha the manager put up with my skepticism in stride, could not have been nicer, more patient and professional. And Johnathan the owner went way out of his way with his search for me.He not only found the perfect diamond but upgraded at no extra charge. Talk with them they are first class. I unquestionably would use them in the future. For the record my wife could not be happier. Jack J

I was very nervous spending $$$$$ of dollars on something that you can't see or touch. The team at Brilliance put all my worries aside. We looked through hundreds of diamond in my budget looking for the perfect diamond to fit all my needs. They are beyond patient & very knowledgeable! I would recommend them to anyone that wants to get more for your money. You are wasting money & quality buying diamond at a brick and mortar store. That's it! Plain and simple. Brilliance offers quality & the lowest pricing available. Don't be scared to buy online. You won't regret it. Best decision I made.

Brilliance has the best customer service I have ever dealt with. My fiance bought just my engagement ring without the diamond through Brilliance. I wanted to purchase the matching band. After doing some research and finding a cheaper band elsewhere, I figured i'd contact customer service on their website. I was matched with Jennifer C. She had all the specs. And told me how they two rings differed. A couple days later she emailed me asking if I needed any additional assistance. I was sold! Not only are the rings absolutely beautiful and solid, the customer care is phenomenal! I would recommend Brilliance to everyone!

Wonderful customer service and helped me design a beautiful ring just as I needed it. Being able to view my order status in its phases of design was a nice touch without the need to call. All my needs and expectations, including a Very fair price, were met and I'd absolutely consider a visit again in the future. Top notch job at Brilliance.

Ordered a ring for my daughter's wedding and I came super fast and was absolutely perfect! We had the size off by 1/2 and they were there to take care of me and always got a live person that was kind and courteous! 100% will be back again

I had bought a tungsten wedding band with blue dinosaur inlay, and not long after receiving the ring it was beginning to show signs of damage, Quite possibly inflicted by not being gentle while wearing. They, as they advertise, quickly replaced the ring for just the price of shipping! Good quality company that stands behind their warranties and has fast responses and solutions when an issue arises is A pleasure to do business with let alone their quality pieces at value pricing.

Anthony and his staff were so helpful during the selection of our delightful rings. We are super pleased with this company and the rings are amazing. Each ring has careful attention to detail. Quality workmanship and completely wonderful customer service. Highly recommended... a trusted seller. Thanks again!