Brilliance Questions & Answers

Here’s what consumers have asked with answers from Brilliance staff and previous consumers.

8 questions answered

13% answered in 1 day

Question:

Do these lab diamonds have the same amount of fire as natural diamonds? i see sparkle but no fire in the pictures. thank you. Do these lab diamonds have the same amount of fire as natural diamonds? i see sparkle but no fire in the pictures. thank you.

Answer:

Officially, lab diamonds have the same chemical and physical properties as natural diamonds and exhibit the same fire, sparkle, and brilliance. In fact, lab diamonds are so identical that most expert diamond graders need to use a machine to detect their origin (lab or natural). However, some people claim that they can see a difference, or that lab diamonds have a slightly bluer sparkle to them. Overall, the answer is that they look the same to most people.

By Meira D., Customer Satisfaction on 11/22/23

Question:

Hi, i am looking to buy my wife a new diamond ring but the size i want is just too expensive in stores. i am very nervous to order one online. can you please tell me about your company and guarntees? Hi, i am looking to buy my wife a new diamond ring but the size i want is just too expensive in stores. i am very nervous to order one online. can you please tell me about your company and guarntees?

Answer:

Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?

By Meira D., Customer Satisfaction over a year old

See more answers (2)

Question:

7-11-2015 friends, i ordered a diamond (almost a carat) and paid by three credit cards. why have i not heard back from erin, the representative from whom i purchased the stone. she was cordial and helpful with my selection, but after purchasing, i cannot get her to return my emails or my phone calls. what is going on? i want the diamond i purchased, and i am getting worried regarding whether or not erin is a real person and if brilliance is a reliable company. please help. 7-11-2015 friends, i ordered a diamond (almost a carat) and paid by three credit cards. why have i not heard back from erin, the representative from whom i purchased the stone. she was cordial and helpful with my selection, but after purchasing, i cannot get her to return my emails or my phone calls. what is going on? i want the diamond i purchased, and i am getting worried regarding whether or not erin is a real person and if brilliance is a reliable company. please help.

Answer:

Noel, thank you for submitting a question and you most likely emailed Erin on her day off. We have confirmed she has sent you an update and if there are any additional questions we can help with please do not hesitate to let us know.

By Meira D., Customer Satisfaction over a year old

See more answers (2)

Question:

Looking at your diamonds, all that i have viewed are medium blue fluorescence on a color d,e or f with vvs ratings it will make the diamond cloudy Looking at your diamonds, all that i have viewed are medium blue fluorescence on a color d,e or f with vvs ratings it will make the diamond cloudy

Answer:

Thanks for your question! Many times the diamonds with the best prices in a given carat and quality range will have fluorescence because, as you mention, it may make the diamond cloudy (though most of the time it does not). Fluorescence affects each diamond differently and we recommend that a gemologist inspect the diamond visually to determine if fluorescence has affected a particular diamond. We would love the opportunity to personally inspect any diamond you are interested in, please call a Diamond & Jewelry Expert at 866-737-0754 with the stock number or email service@brilliance.com.

By Meira D., Customer Satisfaction over a year old

Question:

What a useful information provided by this blog! it's remarkable. thanks for helping me out i will definitely get in touch with your blogs, <a href= What a useful information provided by this blog! it's remarkable. thanks for helping me out i will definitely get in touch with your blogs, <a href=

Answer:

Glad you found it to be a great resource for you!

By Meira D., Customer Satisfaction over a year old

Question:

Yes, i'll be in the area next weekend. what are your hours sunday. i'll want to see some cushion cut diamonds around a carat. my boyfriend and i are looking for a diamond for a ring. Yes, i'll be in the area next weekend. what are your hours sunday. i'll want to see some cushion cut diamonds around a carat. my boyfriend and i are looking for a diamond for a ring.

Answer:

Karen, Thank you for submitting your question. We work by appointment only in our showroom and you can email us at service@brilliance.com to arrange a time.

By Meira D., Customer Satisfaction over a year old

Question:

Do you have payment plans? Do you have payment plans?

Answer:

Yes we do. We work with PayPal Credit to offer financing and also can tailor a payment plan based on your order as well. Please contact our Sales Team with the specific item(s) you are looking for and we can take it from there.

By Meira D., Customer Satisfaction over a year old

Question:

7-11-2015 please have erin, your representative, to return my emails inquiries and phone calls. i really need to know whether my diamond has shipped. brilliance has my thousand dollars+ payment; now i need my diamond and some explanation, please, as to why i cannot get erin to respond to me. 7-11-2015 please have erin, your representative, to return my emails inquiries and phone calls. i really need to know whether my diamond has shipped. brilliance has my thousand dollars+ payment; now i need my diamond and some explanation, please, as to why i cannot get erin to respond to me.

Answer:

Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself. Thank you

By Meira D., Customer Satisfaction over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Have a question about
Brilliance?