I was in the market to upgrade my old ring after 11 years of marriage I deserved it. I went shopping around and was always interested in lab grown diamonds because of all the negative feedback I was getting from mine diamonds. I went to a local jeweler from a referral from a friend, they did not sell Lab- grown diamonds because she claims that they aren't real diamonds and that they cause a more waste than mined diamonds. I'm not sure if that's true or not but i haven't heard of war lords using locals as slaves to grow a diamond. I also don't agree that lab grown diamonds are not real diamonds, are you going to say ice isn't real ice unless it's from the North Pole? I still allowed her to try and quote me the cost of a real diamond for what I wanted. For a 1 K pear F I1 would cost me $3500. And a radiant.86 K G I 1 would also be $3500 another $1500 for an 18 K band and the grand total would be $8000.

From brilliance.com I got a pear 2K color F VVS2 a cusion 2.10 K color E Vs1 with 18 k gold band all for a grand total of $3900.

I placed my order March 9,2023 and received it on May 3rd 2023.

Dimitry helped me with my order and when he was too busy he made sure another person contacted me, mostly through text which I prefer since the time difference between me and them is 6 hours.

Honestly my ring looks soo luxurious that I'm ashamed how brilliant it looks in the sun. I've never worn anything so beautiful at anytime of my life. My parents who are old school skeptics think that it's so gigantic and brilliant that there's no way I paid less than 10 grand on my ring. They think it must be a scam some how lol

I highly recommend this website and getting a labgrown diamond. The wait time and annoyance of having to search your own diamond on their site is worth the huge amount of money you will save and the supreme quality diamond you will receive. I had painstakingly took my time in learning all about grading the diamond and sizing and cut because this would be my last ring I'll ever where for the rest of my life and it was worth it. Just do your research sit at the website and look until you find the perfect diamond.

I had a hard time taking a picture in the sunlight because my ring was literally blinding me.

Honestly 5 stars is very less for Brilliance.com. I would give them not 5 but millions of stars rating review! Before stumbling on Brilliance site, I spent a lot of time on all online famous stores like Adimore, Blue Niles, James Allen and even went to local jeweler. While online stores prices were cheaper than local retail stores, I was still trying to search for best quality diamond at even better and cheaper price than other online stores and that is when I got to know about Brilliance through a YouTube video. I searched their site and was surprised to see huge variety of diamond selection. I loved their compare feature and it helped me select my center piece with more confidence. I was so excited to have found what I wanted at such a low price. It was weekend and I still called, and Jonathon who is CEO of Brilliance called me right away. He was passionate about educating me on diamonds even though I had already finalized my choice, he educated me about fluorescence, cut, symmetry, table, length width ratio etc. I felt more confident about my diamond selection and setting. I gave my SO details and Jonathon worked directly with him. Needless to say, my engagement ring which is super ideal cut, is out of this world and it sparkles like stars. Had Jonathon not educated me about diamond cut and had Brilliance not have carried such huge selection of Super Ideal cut diamonds, I would not been graced with such a sparkling piece on my finger which is absolutely breathtaking. I am so glad I found Brilliance.com and Jonathon. I have yet to come across a company CEO who is so approachable and working closely with you regarding engagement ring customization, production, delivery and customer satisfaction. I do want you all to understand that expecting ring to be delivered in short time is bit unrealistic because it takes time for diamond to get shipped from warehouse and then to be set in the ring. Based on my experience I do want to advice you all to please keep 4-6 weeks' time for delivery, you may receive it within 2 weeks or under that, but it is better to keep that extra weeks, in case there are any beyond anyone's control, unavoidable, delays at airport. Overall, I can say that Brilliance is the BEST online diamond store and if you are looking for huge cost savings without compromising on quality and service, then look no further than BRILLIANCE.COM It is BBB A+ accredited company and has been in this business for 25 plus years. Trust me you will never regret buying from Brilliance as quality is exceptional, customer service is personable, and savings are sweet!

We initially began our search for diamonds online because we had no knowledge or background of what to look for, what to pay, what the 4 Cs even meant, and styles. After researching, we saw that if we were to purchase online, we seemed to have more options. Brilliance not only could design something custom for us, but they could put a few different ideas into one, and price match or offer better! After much anxiety about the idea of paying thousands of dollars on something we've never seen, we were reassured by their return policy and made the leap - we decided to buy a loose diamond and have it sent to us. They overnighted it to us free of charge, and it was PERFECT. Our representative, Anthony, was incredibly helpful in helping us make a diamond selection. He was forthcoming and honest about different diamonds. He answered all of my emails promptly; sometimes even with a check-in phone call, and would ask for the countless number of pictures and videos we requested. He gave his honest feedback about the inclusions in the diamonds, and at no point did I feel like he was just saying whatever he needed to try to sell us something. Our entire time working with him was a positive experience - we felt confident that even if we didn't find something right away; we eventually would with Anthony and Brilliance. Once we had picked a diamond, I picked inspiration photos and sent them to Anthony. We had CAD renderings sent to us of a "mashup" custom design, and we were SO excited! We were even able to upgrade to platinum. (Insert phase in which I was not allowed to know anything about the diamond to the time of the proposal). After the proposal, I couldn't help but notice that the diamond was stunning, and the overall ring beautiful; however, it was not what we imagined. It had a sleeker/more modern look to it than the more vintage, delicate look I had been day-dreaming about for weeks. After some feelings of guilt for feeling this way and putting the people who worked so hard on it through having to redo it, we decided to send it back. We were as descriptive as we could be about the little details (and I mean little details) that stood out to us as not being quite right/quite us. I immediately received an email and a phone call from the Chief Operating Officer, Jonathon. He assured me that everything would be taken care of, and pointed me in the right direction to the team I'd be working with for the redo. He called me at 9pm, which I loved because I too am the type of person that doesn't like to go to bed worrying that something is not resolved. From the very start, Brilliance reassured us. Soon after, within a day or so, I was connected with Simon, a lead designer. Throughout the redo, Simon worked very closely with me; asking lots of questions, coming up with design suggestions, answering lots of my questions, and informing us with very useful information about the materials and processes along the way. He chose a new designer for the prototype for the custom design, and we LOVED IT! He handpicked the designer based on the feel and look we were going for, and when we received it- it was perfect! It took some time, but we received thorough updates through every step of the process. I felt very involved and my opinion valued. When we received the ring- it was 100% worth the wait, it was better than we could have imagined! The fine, intricate details were clear and absolutely beautiful. I showed a coworker the before and after and she said she thought I was being a little crazy at first - but when she saw it a second time she admitted I wasn't crazy and that it was even better than before! It truly is a one-of-a-kind piece, and being so involved in the process makes it that much more special for me. I have to say, buying online does not have to be impersonal - I felt like I really shared this experience with the team of people who helped us along the way. I came to trust them, and truly appreciate the work they did in not only making this piece perfect for us (even through putting up with my request for a redo), but in getting to really know our wants and needs. The redo was done at no additional cost to us because they were able to make all the changes within our original quote. This showed quality customer care in my opinion. I felt terrible inconveniencing, but the ring is now something I feel so proud of, and believe Brilliance should be proud of as well! We have already made the decision to have a matching band made by Brilliance, and we also used them for our Men's band. I would highly recommend Brilliance (and I may be biased- but Anthony and Simon in particular!) for any of you who are on the fence about purchasing online.

We're very good to work with extremely satisfied

Will purchase from again.

Really good deals and the best delivery service.

Brilliance.com was the biggest jewelry purchase of my life!

Pros: Excellent customer service, by phone and email. I was always informed of my Fiancé engagement ring status. I was never left in the dark. Sorry for the long review, but you need to read it to understand the reason.

Cons: Every online experience has some cons. Mine was not with the service or ring. It was the sheer stress of such an expensive and important purchase. Start to finish it was a month long wait; schedules changed a couple of times, once at my request. It was stressful, a bit like closing on your first house.

After months of searching for the perfect engagement ring, establishments such as, the biggest online and brick-and-mortar jewelry stores, I nervously picked Brilliance. I was in the abyss of the unknown.

Before I pulled the trigger, and checked BBB.org and read countless months of reviews on Brilliance.com. There were some bad reviews but overwhelmingly positive reviews. Being an online shopper, I always weigh the good and bad. I felt that I did my homework and was ready.

On April 15th 2015 I ordered the setting. I paid via paypal. I had been looking at this setting since December. Brilliance.com was offering 10% off settings that week, so I ordered it and saved $300 off the setting. Off to a good start. That was the first step in the process. That same day, I received a phone call and email from customer service confirming the order. The representative inquired about the center stone, they needed to know the specifications of the center stone before they could make the casting. That makes sense. I told the representative that I have not made the final decision on the stone, but I knew it would be an Asscher cut, 2 Carats +/-. The representative politely asks me about my budget and the color and clarity preference. With that information, he went to work and sent me 4 stones to compare. I told him I needed a few days to think about it, not once did he brother me about the center stone issue. Since I was not in a hurry, I then went shopping and researching stones from other big online jewelers, you know them if you've been stone shopping. I searched and compared. What I found was Brilliance.com was always competitively priced. I decided to order the center stone through Brilliance.com as a complete turnkey purchase.

More about the center stone. On April 27th I wired the money for the stone… big gasp as thousands of dollars was gone from my checking account. Here comes the curveball. On May 1st I received a phone call from my representative, he wanted to deliver the news over a phone call instead of email, that was very professional in my opinion. My 1.71 Carat F IF diamond stone arrived with a chip in the girdle. The Master Gemologist informed me that makes the stone very weak and over time the stone can crack. Therefore they advised me they would not use the stone and sent the stone back. That very same day, the Master Gemologist located me an Asscher is a 2.01ct G IF for the same price. I quickly accepted the offer, knowing it was a great deal.

The new schedule was moved to Friday May 8th delivery. This was unexpected, but okay. Then on May 7th I contacted my representative and asked them to push out the delivery until the next week due to some conflicts on my end. Not a problem the representative said, plus it would give them a couple more days to work on the ring. On May 13th my Fiancé engagement ring shipped by FedEx next day delivery. I inquired about the tracking number, but was told they do not give out the tracking number for security reasons, that seemed weird to me but I trusted them. On the morning of May 14th my representative called to inform me the ring was at the FedEx station ready to pick up. Yeah, finally had it in my hands, it's very beautiful.

Now its 3rd party appraisal time. I found a G. I. A. Graduate Gemologist / Independent Jewelry Appraiser that was is a Senior Member of the National Association of Jewelry Appraisers. The ring and stone checked out perfectly, 100% as purchased. What a relief. The Independent appraisal almost perfectly matched Brilliance.com appraisal, within $1300 difference. The ring significantly appraised for thousands more than I paid. I was VERY pleased!

Bottom line. Trust is not an entitlement, it is earned. Brilliance.com earned my trust 1000%. I will be back to purchase our wedding bands. Brilliance.com is now probably my jeweler for life.

Thank you Brilliance.com for a wonderful experience.

My fiancé and I were extremely disappointed with Brilliance's customer service. We used an heirloom diamond to create a custom engagement ring and even with very clear directions (written instructions complete with diagrams and drawings of the specific things we wanted changed on their models) it took them 8 rounds to finally get something that looked like the original drawing we gave them. For some reason it was really difficult for them to create our design with their models and was "like nailing jello to a tree" according to one of their associates… If it was only the time that it took (over 4 months from start to finish) that would have been one thing but what was worse was we were consistently lied to about the progress of the ring. After about two months we complained about how long it was taking and they changed our main contact from Delilah who worked from home and could not interpret what we wanted to Jonathon who would give lengthy promises that he would very rarely fulfill and took just as much time to do things or longer. On several occasions Brilliance told us the ring was further along than it was. For example, we would wait a week and then check in about the draft progress then they would tell us we would be getting a new draft the next day and then we would have to follow up 4 days after that and get a response the next day saying that it would get to us tomorrow. It really put a damper on the whole engagement experience. They finally pulled through and got the ring to us at the very last minute before our engagement photo session. It looked good except I think they rushed to throw it together at the last minute and they didn't get the gradient sapphires right. (Not an easy task but after 4 months, come on.) We sent it back for resizing (our error) and they did it for free and it looked good but took a month to complete from when they received it instead of the 7- 15 days they promised. I got it a week after our engagement party and everyone was asking where the ring was and it was so disappointing to work with a company that made such empty claims about their excellent service. During that time they also switched the orders of the sapphires so they were dark to light and left some tool marks around the stones they moved. What made us the most mad about the whole process was that Jonathon told us all he had to do was do quality control on the rings and then they would get to us the next day. And then we found out they hadn't even looked at the ring (even though they told us they started on it earlier that week) and it was going to take another 4-5 days to get to us. Overall, be wary about their custom jewelry. I don't know why they advertise their custom work so heavily but when they get a truly custom design they choked. Also they seem to be very proud of their quality control and how everything must be perfect when it leaves their hands. I found this not to be the case and for several things to be overlooked like it was rushed out at the last minute because it had already taken twice as long as they had promised. On top of that, their customer service was really horrible. I guess you get what you pay for because the price was right but our experience was so bad that it took all of the magic out of designing our engagement ring.

EDIT: We just received a personal email from Jonathan himself asking us to change our post even though he can't argue with it… You have been warned about why the reviews all seem so positive. I wish we had been too! (We read them extensively before deciding it was "safe" to go with an online business that sells diamonds.) Jonathan, since you read these, please offer your customers honest upfront service that is in line with the time frame listed on your website and you won't have any reviews that say otherwise! Also, mentioning you would love to be able to service the rings in the future if we change it is a threat, and not a good one at that. We do not want the headache of working with you again and don't trust your work.

Since this edit, Brilliance has attempted to remove our review from at least one other website. Another reason why there are no negative reviews out there. Use your own judgement of a company that has poor customer service then has the conscious to silence anyone who states the truth about their experience!

EDIT 9/16/14 We have since had two of the sapphires from our ring fall out right before the wedding since they were not set properly. Mind you this is less than a year since we received the ring. I didn't DARE send the ring back to brilliance since I needed it in time for our wedding and I absolutely would never do business with them ever again. I wish we would have paid the extra money to work with someone locally for all of the malaise going through Brilliance has caused us.

Ring: Solid 950 Platinum with Black diamonds in Channel setting

Pros: Great ease of contact and response. Excellent payment options and friendly staff that are willing to help. Fast shipping and backing of Guarantees.
Cons:
1: The ring is manufactured by "Benchmark"! This was not disclosed, and I did not find this out until I received the named ring. The website has descriptions in the wedding section that all rings are made in house. I also asked the sales rep. As I had seen the similar ring on other web sites made by Benchmark. They said its a popular design and made by other manufacturers...!?
2: Gemological appraisal just repeated the info on the website and seems to be generic and basically not worth the paper on to which it is printed. The cut is described as "ideal" and the clarity is also described, both details are non-applicable to black diamonds. The actual value of the ring is the weight of the Platinum. I expected the weight, platinum alloy composition and whether the black diamonds are treated or natural to be on the appraisal. Brilliance could not answer these questions via email. I actually then emailed Benchmark Directly and got the answers. The platinum is alloyed with Ruthenium. This can be compared to Iridium as the other popular alloy and has pros and cons in terms of Pure platinum by Volume and hardness. I have since gained an advanced Jewelry appraisal locally and the total weight is 19.25gm excluding the diamond is 19.17gm. This is very important for value and for comparing other quotes. Sorry to say these very experienced qualified Gemologists found the appraisal by Brilliance to be comical.
3: The ring was purchased Internationally. Upon receiving I was charged for the shipping and also the shipping invoice listed the rings purchase price as $100.00 more than what I paid. I had to pay extra tax on the shipping and price error. Brilliance quotes free international shipping.
4: Due to not knowing the manufacturer until receiving the ring, I realized that the ring was sold cheaper on competitors web sites. Brilliance honored the low price guarantee and I have since received the refund. But this was a disappointment as the other website had variations of this ring that Brilliance did not.
5: The customer service was responsive but had the strong over tone that dealing with me was a chore and were generally unenthusiastic and short. There definitely was a big lack of knowledge on the product.

Conclusion: Great value, Benchmark is a quality manufacturer. The value of the ring was excellent. It took 10 business days to process and only a few days to ship. It seems Brilliance lacks knowledge on this ring, and the buyer should know in advance who the manufacturer is. In this case the rating is average only due to the rings high quality and responsive customer service. But If I had known the Manufacturer I would have purchased this ring from the competitor as their advertised price was cheaper, they have more design variations of this rings to choose from and the return policy is slightly better as well. However Brilliance honored the low price guarantee which is a big plus! So I did not chase up the shipping charges and pricing error. Overall I am happy and would probably buy Womens Jewelry and Diamonds from Brilliance but perhaps not Mens Jewelry.

Great site with awesome customer service