Senyi L.

They were quick to accept payment for a $15k ring but when I asked to return it for a refund they have been really slow in trying to process the refund. I waited the full 20 business days that they stated on their website it could take to process the refund and finally called them to see what was going on. The person seemed disinterested in my concerns and was dismissive of me. He quickly cut me off when I tried to ask questions. He made a poor excuse stating they don't have enough workers. But they were so quick to take my money at the beginning. They also take down negative reviews on their website because I posted a review last month about the buying experience and now when I go back to their site I do not see my review at all. Buyers beware.

Ordered on Friday 5/6/16 with expedited 2-3 day shipping. Expected to get the item either Wednesday or Thursday of the next week. Didn't get an email update until Tuesday 5/10/16 stating that it was finally being shipped via priority mail. Checked the tracking number and it stated an expext ship date of Saturday 5/14/16 which got me worried and upset since I paid extra for the expedited shipping. And now Friday 5/13/16 the tracking number isn't working anymore. Called customer service but seem to be hung up on every time. I'm gonna wait til Saturday 5/14/16 and see if I get it. If not then, I'm gonna be opening up a fraud case with my credit card company. This deal seems too good to be true and I guess it might be. Stay away especially if you need a charger soon.

***EDIT: Received charger on Saturday 5/14/16. Which is a couple days past what I expected since I had paid for expedited shipping (2-3 days). Charger works ok. I can hear a buzzing sound through my headphones when I'm charging. So I suspect it could be just poor craftsmanship of the charger it self. I guess that's what is to be expected since this is 1/3 the price of the real deal. Overall, I'd say stay away from ordering from this site if you need a replacement right away and you don't want to deal with poor costumer service. Also if you don't like having that audible buzzing sound when charging then I'd advise you to go a different route as well.