It's so easy to pick exactly what you want. You also receive a certificate of authenticity. Self explanatory system but, need you have to call for help. Anthony was very helpful and knowledgeable. Thank you, Dave
Our experience with Brilliance has been excellent! We purchased a customized Cinderella Ribbon engagement ring and matching wedding band and both were stunning and exactly as pictured. The diamond we choose was the exact one provided in the photos and even got a 360' video of the diamond before purchase. My fiancee has been wearing the engagement ring for over a year and there are no indications of wear. Can't wait for our wedding so she can show off the wedding band as well! Service was great, all our questions were answered quickly and the whole process was simple.
For me getting engaged was a snap My girlfriend knew the ring style she wanted and it was super easy to work with Brilliance and their experts. However, when our wedding got closer I started to panic. I never wore a ring before and I didn't want to wear a band that looked like my Fathers (no offense Dad!). Because I was so satisfied with my ring experience with Brilliance they were my first call. When I expressed my concern on the band style with Jonathon (my expert) he opened up a world of styles from Meteorite to Wood Inlays. I zeroed in on a Cobalt ring with meteorite inlay and a red wood sleeve. It took about 3 weeks to make as it was custom but I was completely blown away when I got it.The ring is so unique and is a conversation started everywhere I go. I have worn the ring for 9 months and it looks just like the day I got it. Thank you again for working with me Brilliance! You have earned my business for life!
I searched many online stores to buy an engagement ring and kept coming back to Brilliance. Post purchase, I had a few concerns I wanted addressed after reading some very negative reviews. Contacting their customer service was a pleasant experience and they did a great job both listening to my concerns and alleviating my worries. The ring I purchased turned out to be exactly how it was described, and my fiancee absolutely loves it!
I really did my homework before buying a diamond. I was looking For us down to replace A center stone in a ring that I already had.The folks at brilliance were so patient with me. The ring turned out perfect.
I was looking to purchase a diamond eternity band and when checking different websites, to get an idea of a price range, I came across Brilliance.com. Their jewelry was beautiful and very reasonably priced.
I decided to live chat to see if I could get some questions answered. The representative's name was Anthony. He answered all my questions and assisted me in getting the best possible price.
After buying the ring, Anthony went above and beyond to make sure my ring was delivered to me before Christmas. His customer service was outstanding!
I had my ring appraised since receiving it and it is everything they said it would be. I highly recommend buying from Brilliance.com. I so look forward to dealing with them again.
I was looking for a round diamond for a ring I was having made. I had a budget, but still wanted the stone to meet certain criteria as far as color, size, clarity and fluorescence. Representatives at Brilliance worked with me to get me good clear photos, and even 360 videos of some of the stones I was considering. I got a lovely diamond, and it was carefully shipped, and all paperwork included. I could not be happier and now have the ring that have wanted for so long!
Our transactions with Brilliance could not have been better! Anthony was an amazing help! My engagement ring is stunning! We have ordered 3 other rings since our initial purchase and are more than happy with them all. We did have to return a band as we ordered the wrong size but the return process was simple and we had no problems exchanging it for the correct size. We highly recommend Brilliance!
I contacted brilliance.com for a ring design for our 10-year-anniversary after hearing great things from my brother. They didn't disappoint. They took a few concept designs and meshed them together for the perfect ring! I love it so much! We are more than impressed with the quality and the price was literally unbearable!
At first I was skeptical about buying an engagement ring online, but I had a family member recommend me and thought I would give it a try... and I am so glad that I did! Filtering through diamonds was easy and I was able to make it fit my budget. The Sales Reps were extremely helpful and honest in their evaluation of the products. After seeing the low prices, I thought I would compare to local jewelry stores and not one came close to a competitive price. Plus, I was comforted knowing that the stone was GIA certified and appraised. Brilliance ended up giving me a package deal for the stone, setting, and wedding band that I could not refuse. DO NOT pay more for less! Go to Brilliance :)
I cannot be more pleased with the stone we bought off of brilliance.com! At first I was kind of leery about spending $5,000+ for a stone off of a website, but I was quickly reassured by my team, Meagan and Jonathan.
They talked me through the purchase, and continued to follow up with me, even providing their cell numbers. I was impressed with how professor they were, yet they took the time to make me feel special.
My stone took about 6 weeks to get to me, as it was overseas.
Pictures do not do it justice! Buy from Brilliance.com, and you will NOT be disappointed!
The ring I got my soon to be husband was absolutely perfect. He loved it! I really enjoyed working with the customer service people as well. Everyone was friendly and ready to help. This truly makes the ring buying experience so much better!
I was looking for an engagement ring setting with a celtic design. I only found a couple anywhere, and brilliance.com had the one I liked best. It also was available at a great price. But to top it off, the customer service was just great. I think Maegan was more helpful than just about anybody else I have ever worked with. They got me the setting just in time, and I was able to propose. Spoiler alert. She said yes, and she loves the ring. I will definitely be coming back to Brilliance.com when I next want to buy jewelry.
Meagan really helped us through this process and we ended up building the ring of her dreams at a fraction of the cost we were getting from the retailers. I will recommend Brilliance to all my friends and family.
First let me say that my wife loved the ring I chose from Brilliance. It arrived before Christmas as promised and the quality was as good as stated by my sales person Anthony. I also appreciated the documents that came along with my purchase. I will use them in the future when purchasing fine jewelry.
I worked with Anthony to pick out the perfect diamond that was within my budget. He didn't try to "up-sell", in fact, he even suggested certain diamonds that were less expensive (and higher quality) than the one I had originally picked out. He also was very attentive and responded promptly to my inquiries, which were many. I really appreciate all the work you put in, Anthony. As for the ring it self, my fiance loves it! She shows it off to her friends and I feel that it was the perfect design for her. I would highly recommend brilliance.com because they offer lower prices for the same diamonds that I would find at other "well known" jewelers. In fact, I found the exact same diamond for $800 less on brilliance.com.
Conservation for an online option for engagement ring we came across your website. After reading the positive reviews we decided to take a chance. The ring was more beautiful than we could've ever imagine and the price… Above and beyond! We will recommend this to everyone.
I received my 3.03 carat diamond in a timely manner. No fuss, it was professionally handled and protected. I didn't have to worry even if I did to wire money, which was my first experience. They are trustworthy and honest. I would be happy to refer Brilliance to my friends. Jennifer is very helpful and easy to talk to. She's on top of it. Thanks again for my diamond...
We wanted to upgrade the center stone on my wedding ring, so I searched online for a website and right away found Brilliance.com. I loved how you could filter out all the sizes and shapes to find just the right one. I also loved how you could see the actual diamond instead of just a picture of any old diamond. The diamond was so beautiful and exceeded my expectations. Would definitely recommend this company if you are looking for a diamond.
I originally purchased an engagement setting for a diamond we already had. I was very happy with service and product that I received. When it came time to purchase our wedding bands, I came right back to Brilliance!
Answer: Officially, lab diamonds have the same chemical and physical properties as natural diamonds and exhibit the same fire, sparkle, and brilliance. In fact, lab diamonds are so identical that most expert diamond graders need to use a machine to detect their origin (lab or natural). However, some people claim that they can see a difference, or that lab diamonds have a slightly bluer sparkle to them. Overall, the answer is that they look the same to most people.
Answer: Thanks for your question! Many times the diamonds with the best prices in a given carat and quality range will have fluorescence because, as you mention, it may make the diamond cloudy (though most of the time it does not). Fluorescence affects each diamond differently and we recommend that a gemologist inspect the diamond visually to determine if fluorescence has affected a particular diamond. We would love the opportunity to personally inspect any diamond you are interested in, please call a Diamond & Jewelry Expert at 866-737-0754 with the stock number or email service@brilliance.com.
Answer: Glad you found it to be a great resource for you!
Answer: Karen, Thank you for submitting your question. We work by appointment only in our showroom and you can email us at service@brilliance.com to arrange a time.
Answer: Yes we do. We work with PayPal Credit to offer financing and also can tailor a payment plan based on your order as well. Please contact our Sales Team with the specific item(s) you are looking for and we can take it from there.
Answer: Roger thank you for your question. Could we schedule a time to speak over the phone to go over our policies and what you are looking for? What is the best contact number to call?
Answer: Noel I wanted to follow up to make sure you got the diamond and it worked out for you? I personally looked at it before it left our offices and was very impressed with the value and size myself. Thank you
Answer: Noel, thank you for submitting a question and you most likely emailed Erin on her day off. We have confirmed she has sent you an update and if there are any additional questions we can help with please do not hesitate to let us know.
Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.