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Brilliance

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Nevada
1 review
0 helpful votes
Follow Dave L.
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It's so easy to pick exactly what you want. You also receive a certificate of authenticity. Self explanatory system but, need you have to call for help. Anthony was very helpful and knowledgeable. Thank you, Dave

Date of experience: May 9, 2016
New York
1 review
10 helpful votes
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Our experience with Brilliance has been excellent! We purchased a customized Cinderella Ribbon engagement ring and matching wedding band and both were stunning and exactly as pictured. The diamond we choose was the exact one provided in the photos and even got a 360' video of the diamond before purchase. My fiancee has been wearing the engagement ring for over a year and there are no indications of wear. Can't wait for our wedding so she can show off the wedding band as well! Service was great, all our questions were answered quickly and the whole process was simple.

Date of experience: February 19, 2020
Florida
1 review
5 helpful votes
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For me getting engaged was a snap My girlfriend knew the ring style she wanted and it was super easy to work with Brilliance and their experts. However, when our wedding got closer I started to panic. I never wore a ring before and I didn't want to wear a band that looked like my Fathers (no offense Dad!). Because I was so satisfied with my ring experience with Brilliance they were my first call. When I expressed my concern on the band style with Jonathon (my expert) he opened up a world of styles from Meteorite to Wood Inlays. I zeroed in on a Cobalt ring with meteorite inlay and a red wood sleeve. It took about 3 weeks to make as it was custom but I was completely blown away when I got it.The ring is so unique and is a conversation started everywhere I go. I have worn the ring for 9 months and it looks just like the day I got it. Thank you again for working with me Brilliance! You have earned my business for life!

Date of experience: March 29, 2019
Texas
1 review
1 helpful vote
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I searched many online stores to buy an engagement ring and kept coming back to Brilliance. Post purchase, I had a few concerns I wanted addressed after reading some very negative reviews. Contacting their customer service was a pleasant experience and they did a great job both listening to my concerns and alleviating my worries. The ring I purchased turned out to be exactly how it was described, and my fiancee absolutely loves it!

Date of experience: January 5, 2017
Delaware
1 review
4 helpful votes
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I was THAT customer
August 3, 2018

I really did my homework before buying a diamond. I was looking For us down to replace A center stone in a ring that I already had.The folks at brilliance were so patient with me. The ring turned out perfect.

Date of experience: August 3, 2018
Wisconsin
1 review
0 helpful votes
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Awesome experience
January 7, 2016

I was looking to purchase a diamond eternity band and when checking different websites, to get an idea of a price range, I came across Brilliance.com. Their jewelry was beautiful and very reasonably priced.

I decided to live chat to see if I could get some questions answered. The representative's name was Anthony. He answered all my questions and assisted me in getting the best possible price.

After buying the ring, Anthony went above and beyond to make sure my ring was delivered to me before Christmas. His customer service was outstanding!

I had my ring appraised since receiving it and it is everything they said it would be. I highly recommend buying from Brilliance.com. I so look forward to dealing with them again.

Date of experience: January 7, 2016
Virginia
1 review
0 helpful votes
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So pleased with the stone I ordered!
April 16, 2021

I was looking for a round diamond for a ring I was having made. I had a budget, but still wanted the stone to meet certain criteria as far as color, size, clarity and fluorescence. Representatives at Brilliance worked with me to get me good clear photos, and even 360 videos of some of the stones I was considering. I got a lovely diamond, and it was carefully shipped, and all paperwork included. I could not be happier and now have the ring that have wanted for so long!

Date of experience: April 14, 2021
North Carolina
1 review
9 helpful votes
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Outstanding Experience
September 15, 2019

Our transactions with Brilliance could not have been better! Anthony was an amazing help! My engagement ring is stunning! We have ordered 3 other rings since our initial purchase and are more than happy with them all. We did have to return a band as we ordered the wrong size but the return process was simple and we had no problems exchanging it for the correct size. We highly recommend Brilliance!

Date of experience: September 15, 2019
Iowa
1 review
0 helpful votes
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Beyond belief!
December 1, 2016

I contacted brilliance.com for a ring design for our 10-year-anniversary after hearing great things from my brother. They didn't disappoint. They took a few concept designs and meshed them together for the perfect ring! I love it so much! We are more than impressed with the quality and the price was literally unbearable!

Date of experience: December 1, 2016
Alabama
1 review
0 helpful votes
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At first I was skeptical about buying an engagement ring online, but I had a family member recommend me and thought I would give it a try... and I am so glad that I did! Filtering through diamonds was easy and I was able to make it fit my budget. The Sales Reps were extremely helpful and honest in their evaluation of the products. After seeing the low prices, I thought I would compare to local jewelry stores and not one came close to a competitive price. Plus, I was comforted knowing that the stone was GIA certified and appraised. Brilliance ended up giving me a package deal for the stone, setting, and wedding band that I could not refuse. DO NOT pay more for less! Go to Brilliance :)

Date of experience: July 11, 2016
Minnesota
1 review
0 helpful votes
Follow Kiersty H.
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I cannot be more pleased with the stone we bought off of brilliance.com! At first I was kind of leery about spending $5,000+ for a stone off of a website, but I was quickly reassured by my team, Meagan and Jonathan.
They talked me through the purchase, and continued to follow up with me, even providing their cell numbers. I was impressed with how professor they were, yet they took the time to make me feel special.
My stone took about 6 weeks to get to me, as it was overseas.
Pictures do not do it justice! Buy from Brilliance.com, and you will NOT be disappointed!

Date of experience: November 14, 2020
Texas
1 review
0 helpful votes
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The perfect ring
July 23, 2020

The ring I got my soon to be husband was absolutely perfect. He loved it! I really enjoyed working with the customer service people as well. Everyone was friendly and ready to help. This truly makes the ring buying experience so much better!

Date of experience: July 22, 2020
Texas
1 review
0 helpful votes
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Amazing Customer Service
December 25, 2020

I was looking for an engagement ring setting with a celtic design. I only found a couple anywhere, and brilliance.com had the one I liked best. It also was available at a great price. But to top it off, the customer service was just great. I think Maegan was more helpful than just about anybody else I have ever worked with. They got me the setting just in time, and I was able to propose. Spoiler alert. She said yes, and she loves the ring. I will definitely be coming back to Brilliance.com when I next want to buy jewelry.

Date of experience: December 24, 2020
Washington
1 review
0 helpful votes
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Meagan really helped us through this process and we ended up building the ring of her dreams at a fraction of the cost we were getting from the retailers. I will recommend Brilliance to all my friends and family.

Date of experience: September 24, 2020
Virginia
2 reviews
0 helpful votes
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First let me say that my wife loved the ring I chose from Brilliance. It arrived before Christmas as promised and the quality was as good as stated by my sales person Anthony. I also appreciated the documents that came along with my purchase. I will use them in the future when purchasing fine jewelry.

Date of experience: January 6, 2016
District of Columbia
1 review
0 helpful votes
Follow Juan L.
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I worked with Anthony to pick out the perfect diamond that was within my budget. He didn't try to "up-sell", in fact, he even suggested certain diamonds that were less expensive (and higher quality) than the one I had originally picked out. He also was very attentive and responded promptly to my inquiries, which were many. I really appreciate all the work you put in, Anthony. As for the ring it self, my fiance loves it! She shows it off to her friends and I feel that it was the perfect design for her. I would highly recommend brilliance.com because they offer lower prices for the same diamonds that I would find at other "well known" jewelers. In fact, I found the exact same diamond for $800 less on brilliance.com.

Date of experience: September 7, 2017
Illinois
1 review
0 helpful votes
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Brilliant!
May 4, 2021

Conservation for an online option for engagement ring we came across your website. After reading the positive reviews we decided to take a chance. The ring was more beautiful than we could've ever imagine and the price… Above and beyond! We will recommend this to everyone.

Date of experience: May 3, 2021
California
3 reviews
1 helpful vote
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I received my 3.03 carat diamond in a timely manner. No fuss, it was professionally handled and protected. I didn't have to worry even if I did to wire money, which was my first experience. They are trustworthy and honest. I would be happy to refer Brilliance to my friends. Jennifer is very helpful and easy to talk to. She's on top of it. Thanks again for my diamond...

Date of experience: July 25, 2016
Illinois
1 review
0 helpful votes
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Beautiful Diamond!
July 17, 2017

We wanted to upgrade the center stone on my wedding ring, so I searched online for a website and right away found Brilliance.com. I loved how you could filter out all the sizes and shapes to find just the right one. I also loved how you could see the actual diamond instead of just a picture of any old diamond. The diamond was so beautiful and exceeded my expectations. Would definitely recommend this company if you are looking for a diamond.

Date of experience: July 17, 2017
Georgia
1 review
0 helpful votes
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Have used twice now!
December 4, 2016

I originally purchased an engagement setting for a diamond we already had. I was very happy with service and product that I received. When it came time to purchase our wedding bands, I came right back to Brilliance!

Date of experience: December 4, 2016

Overview

Brilliance has a rating of 4.4 stars from 421 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Brilliance most frequently mention customer service, engagement ring and wedding band. Brilliance ranks 3rd among Diamond sites.

service
95
value
94
shipping
96
returns
48
quality
94