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Rowena L.

Contributor Level

Total Points
168

2 Reviews by Rowena

  • Adiamor

7/22/17

They list a loose diamond on their website. I tried to pay for it but it keeps looping back to first page. I emailed the company and they ask me to do a series of steps to lock in the diamond. I followed, two days past and no email from the company despite my 3 emails to ask for payment. Finally, they replied and said they do not ship to Singapore even though it is stated that they do free international shipping! I compromised and said I will use a redirect shipping service so I can give them an USA address to ship to. Guess what? They change their statement and said the diamond is sold. Pissed off, I looked for the diamond on other websites and successfully paid for the diamond on Zoara.

  • Zoara

7/22/17

I paid a loose diamond. They said the diamond is milky. I said I don't mind and will waive my rights to return the diamond but they still refuse to send the diamond I paid for. They want me to choose another diamond and said will match the price of any diamonds on other website. So I send them the link to the website which has the diamond I wish for. They then replied and said they could not match the price. That website must have priced that diamond wrongly. I asked for refund of the money I paid since they keep giving all sorts of reasons. I checked my credit card bill. I lose $70 over a course of a week due to currency exchange. So I was denied of the diamond I want, then I have to pay $70 for nothing. Never buy again from this company. They are not the cheapest too!

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Zoara M. – Zoara Rep

Dear Rowena, I am so sorry for your poor experience. I see the situation was addressed, however, if you ever want to discuss this or another purchase please reach out to me directly: Ed Taylor Global Customer Service Manager 800.431.0012

Rowena Has Earned 8 Votes

Rowena L.'s review of Zoara earned 6 Very Helpful votes

Rowena L.'s review of Adiamor earned 2 Very Helpful votes

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