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Zoara

How would you rate Zoara?
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Australia
1 review
1 helpful vote
Follow Melissa T.
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I recently purchased a diamond ring from Zoara, and the experience was so simple and satisfying! I had looked around on SO many websites, but all were much more expensive than Zoara, and many did not return my enquiries. I received return emails very promptly from Zoara, and when the ring I wanted was out of stock, they took the time to send me links to similar rings that I might like. I found the one that I loved, and the buying experience was very simple and easy. I received confirmation emails every step of the way - including one to make sure that I was satisfied with my purchase once it had been marked as delivered.
I would absolutely recommend Zoara - they are affordable, and offer great customer service.

Date of experience: September 16, 2012
Singapore
1 review
1 helpful vote
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Great products, price and customer service.

I had been searching for a new band for my engagement ring for many months, unable to find a style that I liked where the vendor would provide the ring and the prongs. Finding it too expensive to have one made by a local supplier, I eventually came across Zoara.com. Within minutes I found a band that I really liked and sent a chat request with many questions. I was nervous about buying online. Dan at customer service was more than helpful and very knowledgeable. Throughout the purchasing process I received constant communication advising me each step of the way. Once my ring had arrived I received an email to ensure I have received it safely and that I was happy with my purchase. Which I am. I had my stone set and I love my new ring. The ring is beautiful and great quality. That combined with great customer service, an easy to use website and very reasonable price, I will definitely be shopping at Zoara.com in the future.

Date of experience: April 9, 2014
Zoara M. Zoara Rep
over a year old

Hi Nicole,

We so happy to hear of your satisfaction. Our company goal is to set the highest standards in quality, service and pricing and we're delighted that you had an excellent experience. Likewise, we hope to welcome you back soon!

GB
2 reviews
0 helpful votes
Follow Jenny A.
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I was looking to buy my mother a present for mother's day and the Zoara team really came through for me. I was getting most of my help on chat, with several knowledgeable representatives. With their assistance I decided to go for a heart pendant with a diamond in the center. They know what they're doing when it comes to metal types and diamonds and can help you find a really good deal.

Date of experience: May 24, 2016
Zoara M. Zoara Rep
over a year old

Jenny, thanks for the kind feedback. It was our pleasure to assist you find the perfect gift for your mother and we would be happy to work with you again!

South Dakota
1 review
2 helpful votes
Follow Howard K.
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I called Zoara about 4 weeks ago as I was looking for an engagement ring. I had shopped around and had contacted numerous other sites. What impressed me most about Zoara was the knowledge of the staff. I spoke to someone named David and he was truly the most helpful customer support rep I've ever spoken to. He took his time to walk me through what the grades on a diamond grading report indicated and was most helpful in making sure I found what I needed while staying within my budget. It was a relief after having had so many sales reps trying to push me over my budget. I felt no pressure when buying from Zoara and was equally impressed when I finally had the ring delivered to me. It was more stunning than I could have imagined.

Date of experience: October 24, 2013
Zoara M. Zoara Rep
over a year old

Hi Howard,

David is one of our best agents and he represents our belief that customers are to be presented with the best value, not necessarily the most expensive. We're really happy that you enjoyed your buying experience with us and look forward to hearing from you soon!

New York
1 review
1 helpful vote
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Beautiful Diamond pendants!
September 19, 2010

Beautiful Diamond pendants! My husband got me one for my birthday - a beautiful classic prong set diamond pendant- and when he told me he bought it online, I was seriously in shock. The first thing I thought was "is that safe?", but then he told me how easy it was and how amazing the prices were, so I just had to see for myself. Well, he was right. The website is beautifully designed and their products are stunning. :)

Date of experience: September 19, 2010
Utah
1 review
1 helpful vote
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I just had twin girls, and my amazingly wonderful husband surprised me and the girls with matching heart pendants. They are beautiful white gold. What a perfect celebration for these beautiful girls we have.

Date of experience: August 8, 2011
Florida
1 review
0 helpful votes
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I contacted Zoara to create a custom engagement ring and they made it exactly right.
The customer service was very nice and courteous. They even made a 3D model of the ring for me to approve beforehand to make sure that the ring would turn out exactly as I want. The entire process took ~2 weeks.
I highly recommend them - they know how to meet their customers' needs.

Date of experience: December 16, 2015
Australia
2 reviews
2 helpful votes
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A few abrasive markings in 18k band. Will be looking into buffing out before the question is popped. Apart from that pretty good service. Would like a phone call maybe when order is received, just for that extra personal touch and care. Thanks for being part of our lives, in these exciting times, which will never be forgotten. Cheers Stuart London.

Date of experience: June 17, 2015
Zoara M. Zoara Rep
over a year old

Dear Stuart,
Thank you for your kind words about our customer service. As for your wedding band, I would like to sincerely apologize. These incidences are extremely rare because before shipment, every piece of our merchandise is thoroughly inspected by our Quality Control Team and handled with the utmost care. It is important to us that our customers are fully satisfied with our products, so if such instances occur, we will always repair any flaws in our items, free of charge. Zoara also offers a lifetime warranty on all of our jewelry and gemstone products so our customers will always continue have this satisfaction. We would be more than happy to get rid of the abrasions on your wedding band for you, so we would love for you to contact us through phone, live chat, or email.

Canada
1 review
3 helpful votes
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I knew very little about diamonds and even less about what to buy as an engagement ring. I was a little resultant to purchase online because you don't get to see the ring beforehand. What if the ring didn't measure up to the photos online?
Well friends let me tell you that the ring blew away my expectations. I was shopping around at the local stores and I saw rings that were double the price that cant hold a candle to that Zoara ring. The Zoara team was incredibly helpful as well. A soon as my fiance lifts up her hand everyone notices that ring. They all comment on how its almost blinding. I am usually the 1st one to admit if i got ripped off but Zoara made me look like a super hero :)

Date of experience: January 7, 2015
Texas
1 review
1 helpful vote
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I had never heard of Zoara before, and came across them by accident while looking for an engagement ring design. I was initially hesitant about buying jewelry online, but after seeing the price difference between Zoara and other Jewelers (local jewelers, BlueNile and Diamond.com), I decided to give it a shot.

Over the course of a month I spoke to three different people in their customer service department (Ben, David and Shaun), and they were absolutely fantastic. They helped me find a custom ring they had previously made which was exactly what I wanted, and walked me through the whole process, including being amazingly patient as I constantly changed my mind about what I wanted. I ended up buying the setting in palladium with a sapphire center stone.

The ring arrived promptly and looked exactly as I had hoped. I will be recommending Zoara to all of my friends, their service and prices are unmatched.

Oh, and she said yes. :)

Date of experience: September 1, 2012
Australia
1 review
0 helpful votes
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Ordered my ring and received it within 10 business days in Melbourne, Australia. The online chat, phone and email are really helpful. The ring itself is amazing, I love it! Anyone looking to buy a ring online, please get onto Zoara straight away. The price is much better than any store here. Please do your research before committing to a particular diamond as there are no "real" photos online. You'll be paying additional 15% +$85 admin fee on top of the total price as GST and customs fee. FedEx is abit slow however there were no issues.

Date of experience: June 29, 2016
Zoara M. Zoara Rep
over a year old

Thank you for your honest feedback. Joy and Ben are happy to hear that you found the perfect ring at a great price. We are working on adding more diamond photos to our website and hope to have you back again.

GB
1 review
4 helpful votes
Follow Julia N.
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The best priced diamonds in the UK
I've been researching engagement rings for years... even considered travelling abroad to get the best value for money. When he finally proposed, I didn't have to look any further than the internet. I chose a 1ct certified diamond for my engagement ring from Zoara and teamed it with one of their platinum 4 claw classic settings. When it arrived, it was even better than i'd imagined! The hearts and arrows diamond is a contemporary cut compared with many diamonds i've seen, making my solitaire look classic with a modern twist. Zoara represents EXCELLENT value for money even though the uk price displayed doesn't include taxes (added at checkout) or exchange rate differences (~£10 difference on my cc statement Nov'13). People have been commenting on my "huge rock" but I paid the same price as a white gold 1/2 carat cluster from the high street. Thank you so much for making my engagement the best time in my life,,,, so far;-)!

Date of experience: December 30, 2013
Zoara M. Zoara Rep
over a year old

Hello Julia,

Thanks for your business!

We pride ourselves on our low prices and excellent quality, and most customers note how much more they would have paid at a brick and mortar store for an equal or lesser quality diamond or jewelry piece.

We were happy to make this holiday season special for you, and we wish you a Happy New Year. We hope to see you again soon!

Uganda
2 reviews
3 helpful votes
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I had a very good experience. Dealt mainly with Silver & Nyxa who were of so much help. Picked 2 wedding rings and an engagement ring not sure how they looked physically. Was so surprised when i received them. They look so much better physically. Thanks a lot zoara. Will definitely recommend to other friends.

Date of experience: September 25, 2013
South Dakota
1 review
1 helpful vote
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My wife and I had a great shopping experience with Zoara.com. The matching wedding bands we purchased are very beautiful, well made, and we have received a number of compliments on them. The ring sizer they sent to us in advance really helped us feel comfortable about making an online purchase. After searching in jewelry stores as well, I am also certain we saved hundreds over full retail. The rings were delivered in a timely manner, and the customer service reps I spoke to and chatted with were very helpful and professional. We would definitely buy again from Zoara.com.

Date of experience: March 3, 2014
Zoara M. Zoara Rep
over a year old

Hello Steve,

Congratulations on your wedding! We were thrilled to be part of this important step in your lives. We hope to welcome you back in the future!

New Zealand
1 review
1 helpful vote
Follow David N.
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Had been looking around for ages for a pear shaped diamond ring, but to our disappointment this was a rare diamond to find, until we came across Zoara. Got an amazing pear shaped diamond on an amazing setting which is beyond my wildest dreams. So happy and pleased and can't stop looking at it. We will be spreading the word about the amazing experience we have had with Zoara. And a big thanks to them.

Date of experience: March 9, 2013
Israel
1 review
0 helpful votes
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The Zoara team went above and beyond to help me pick out a great gift and make sure it was delivered on schedule.

I'm very pleased I picked this company to purchase the pendant I ordered for a very special person.

Date of experience: January 8, 2016
Arizona
1 review
1 helpful vote
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Got my mom a nice pair of pearl earrings for mother day this year
My brother ordered an engagement ring fro here - so he vouched for the site before I rodered which was nice.
CAme on time, everything I expected (which was unexpected) and they looked really nice, like they were totally packaged well so I could basically just give'em to mom.
She really loves them.
I'm not a jewelry kind of guy, but I guess if I needed something again, I would come back here.

Date of experience: June 16, 2011
New York
1 review
1 helpful vote
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I purchased a 1.01 Carat Round Diamond and couldn't be any happier with my purchase. The product is beautiful, competitively prices, and was delivered on time. Zoara's customer service is excellent. The staff is very knowledgeable, friendly, responsive and courteous and patiently answered all my questions and provided much appreciated guidance. I think the website itself is amazing – it is shopper friendly and features a vast selection of wonderful, top quality, merchandise. I will definitely recommend Zoara to my family and friends, and I expect to buy from them again.

Date of experience: September 5, 2012
Italy
1 review
2 helpful votes
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I had such a great shopping experience with Zoara. I didn't know anything about diamonda or jewelry. Not only was the 'learning center' helpful, the customer support wad amazing. David Jacobs helped me find the right diamond for my budget. I was impressed all around! Would definitely recommend to all my friends!

Date of experience: February 22, 2014
Zoara M. Zoara Rep
over a year old

Dear Tzvi,

We're so happy that David was able to provide both the knowledge and support in enabling this important purchase for you.

We wish you and your special one a lifetime of happiness together!

Washington
1 review
4 helpful votes
Follow Norman G.
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I got a wedding set from Zoara about a month ago. I cannot name a single fault with their service, which was much better than any other online jewelry seller that I visited. Their information was always on the spot, courteous and they never pushed me to get something that I didn't want to get.

In fact, the guy I spoke to at Zoara gave me some tips to save some money on the buy, and it ended up saving me $600! Not at all what I expected, especially since everywhere you go people try to upsell you.

And maybe most importantly, the quality and appearance of the wedding set was outstanding and really blew me away. Even though Zoara gave me a free appraisal, I had done locally and I was told that my ring was worth almost double than what I paid for it.

I highly recommend this company. They simply are the best!

Date of experience: April 24, 2012

Overview

Zoara has a rating of 4.3 stars from 215 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zoara most frequently mention customer service, engagement ring and shopping experience. Zoara ranks 5th among Diamond sites.

service
27
value
27
shipping
27
returns
12
quality
26