Zoara

Answer: Hello Adam, thank you for your interest in Zoara. Ordering online through Zoara is extremely safe and reliable. Because we only offer GIA graded diamond center stones for our Design Your Own rings our products are often more reliable than many local jewelers. Not all local jewelers use certified stones. Something new and exciting we introduced is a 60 day return period for most of our Design Your Own rings! If you have any additional questions please contact our team at 800.431.0012 Thank you, Ed Taylor Customer Service Manager

Answer: Hello Meredith, thank you for your question. Zoara does indeed offer a diamond upgrade program on stones that have been purchased from us. Customers are able to upgrade from their original stone for a new stone provided that the new diamond is at least double the original diamonds purchase price. In such a case, full value of the original stone would be credited towards the new purchase. If there is anything else we can assist you with, please feel free to contact us at your convenience. Eva S.

Answer: You must have had a bad experience but thats not normal. The reality is tif your going to order stones online you need to get educated on what the general guidelines are for diamonds. You should do this anyway but its easy and they will help. They offer 45 day no questions 100% money back return so no risk at all. You can really save a lot and get a much nicer ring cutting out the middle men at other jewelry stores. The stone I ordered had to come from India and took about 10 days but soooooooo worth it. Its amazing and would've costs almost 50% more if I tried to get the same ring though a local big named jeweler no doubt.