Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire Collective

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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About the Business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


vestiairecollective.com
France
Founded in 2009
Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Reviews Summary

Vestiaire Collective has a rating of 3.7 stars from 2,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.

service
674
value
453
shipping
449
returns
389
quality
432
This company responds to reviews on average within 5 days
Canada
1 review
0 helpful votes
Follow Syed S.
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April 24, 2025

I am selling my product at vestiaire, all tools for listing are very friendly, customer service well informed and very cooperative just need more options to describe product in more better way,
I am happy to use vestiaire marketplace.

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
7 days ago

Dear Syed,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Virginia
1 review
0 helpful votes
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April 25, 2025

My overall experience with selling has been very positive. The marketing process, sales strategies, labeling, and shipment procedures were all straightforward and secure, making the entire experience easy to navigate.

Date of experience: April 15, 2025
Customer C. Vestiaire Collective Rep
6 days ago

Dear Nena,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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I actually had my old address and ordered an expensive handbag. I literally felt sick wirh worry. I can't believe how helpful and efficient customer services were and fixed it for me. Honestly this is not a bottle the chat is real excellent people. My view of a good company is judge it in when something goes wrong then you get the measure of real customer service. Hand on heart VC customer service was beyond brilliant im simply not buying anywhere else for an expensive second hand purchase again.

Date of experience: April 4, 2025
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Sharron,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
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The pants were brand new, purchased for over $200. I sold them for $29 and received $8 from the sale. Repeat: $8! The remaining $21 went to VC. I subsequently removed every single item I had for sale from the platform and will not sell anything on VC again unless your policies improve. You also treat sellers poorly.

Date of experience: April 3, 2025
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear Beatrice,

Thank you for bringing this to our attention.

We understand your concern regarding the earnings and commission related to your sale of the Silvia Tcherassi Trousers (item reference: 51011121).

Upon reviewing your case, we can confirm that your item’s price was reduced following an offer made by the buyer, which you accepted. As a result, the final sale price of the item was $21.63.

From this amount, the following deductions were made:
-$10 selling fee
-$3 processing fee

Your net earnings came to $8.63.

For full details about our selling fees, please feel free to visit our help center by typing ''Seller-Selling-Fees''.

We hope this clarifies things. Should you have any further questions, feel free to reach out — we're always here to help.

Kind regards,
The Vestiaire Collective team

New Jersey
1 review
0 helpful votes
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(Vestiaire sent me this link to give feedback on the *selling* experience) Sellers, save yourselves the trouble and just sell on Poshmark.
For my first time selling, Vestiaire made it extremely difficult and confusing. They rejected designer items without clear reasoning, despite my providing them various sources of authentication. I noticed they had approved, active listings with even less authentication than they were requiring from me. After literally 2 weeks of back and forth with customer service, who could not seem to keep up with the most basic info (e.g. What item we were talking about), they finally approved one of my items in question. For another, they continued to reject it and I ended up selling it on Poshmark.

Date of experience: April 2, 2025
Pennsylvania
1 review
0 helpful votes
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April 28, 2025

The process of making an offer, requesting authentication to the delivery process is just super user friendly. The convenience goes without saying. The responses to my questions were answered right away. Great service!

Date of experience: April 18, 2025
Customer C. Vestiaire Collective Rep
3 days ago

Dear Enery,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
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April 17, 2025

My overall experience with Vestiaire collective has been very satisfying the items I have bought have been first class. Who needs to buy new when you can use this site and and at the same time help save the planet.

Date of experience: April 7, 2025
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Jane,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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April 24, 2025

Shipping took extremely long. I wanted the dress for a special occasion that has passed and I still haven't received a delivery date for my dress to arrive

Date of experience: April 14, 2025
Customer C. Vestiaire Collective Rep
7 days ago

Dear Niajhira,

We thank you for taking the time to share your feedback with us.

We understand your concern regarding the delay in the delivery of your dress, and we are sorry to learn that.

Upon reviewing your order, we see that you selected the option for physical inspection of the dress at our hub. This process typically takes up to 2 working days from the item's arrival at the hub before it is shipped to you. Your order is now shipped and in transit to you.

For more detailed information regarding the estimated delivery timeframe following the inspection, please refer to our FAQ section.

We appreciate your understanding of this process and are here to assist if you have any further questions.

Best regards,

The Vestiaire Collective team

California
1 review
0 helpful votes
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I placed two different orders for Campomaggi bags for my Wife. Both bags arrived fairly fast from the time we first placed the order and both were exactly as described by the seller. Currently I am watching another Campomaggi Tote, however, the seller not being able to sell the bag has actually increased the cost which is totally over priced. I will make a firm bid today with the hopes it will be accepted.

Date of experience: March 26, 2025
Customer C. Vestiaire Collective Rep
4 weeks ago

Dear Brad Y,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Hong Kong
1 review
0 helpful votes
Follow Wai W.
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April 26, 2025

I highly recommend Vestiaire Collectives based on my recent experience. The quality of service provided by their staff has been exceptional, demonstrating a commitment to excellence that exceeds expectations. One of the standout features of this platform is their rigorous verification process for the products sold. As a seller, I appreciate their attention to detail and the stringent measures they implement to ensure quality and authenticity. This not only enhances the credibility of my offerings but also instills confidence in buyers. From a buyer's perspective, I believe that transactions on this platform are secure and guarantee high-quality products. The thorough vetting process assures customers that they are making informed purchases, ultimately fostering trust and satisfaction. I wholeheartedly endorse Vestiaire Collectives for anyone looking to engage in a reliable and quality-driven marketplace.

Date of experience: April 16, 2025
Customer C. Vestiaire Collective Rep
5 days ago

Dear Wai,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Florida
1 review
0 helpful votes
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My experience with shopping was the best you can bargain with sellers the alerts made every thing easier and no worries if something you ordered was already sold your money back is a grantee no shop without any worries

Date of experience: March 27, 2025
Customer C. Vestiaire Collective Rep
4 weeks ago

Dear Sandra,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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I did not receive my payment
April 14, 2025

I did not receive my payment. It has been one week. I received an email saying I would receive payment in my Venmo account within 24 hours and it never landed. Is it possible to compensate me some other way?

Date of experience: March 28, 2025
Customer C. Vestiaire Collective Rep
2 weeks ago

Dear Shannon,

Thank you for bringing this to our attention.

We understand your concern regarding the payment for your sale under reference 53367413 – Prada Mary Jane leather heels.

After verifying on our end, we can confirm that your payment was successfully issued on 29/03/2025. Typically, payments arrive in your account within 24 hours If Venmo.

If you have not received the payment yet, we kindly recommend contacting your bank directly, as a proof of payment has already been shared with you via the app.

We truly appreciate your patience and understanding, and please don’t hesitate to reach out if you need any further assistance.

Kind regards,
The Vestiaire Collective Team

Washington
1 review
0 helpful votes
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April 28, 2025

This was my first time using this website and the simplicity of the website and the transaction was very surprising. I wld 100 percent recommend this website to anyone who is trying to sell the products they have. I received my money instantly once the grace period was over. This website took all the hassle out of selling my purse and putting money in my account.

Date of experience: April 18, 2025
Customer C. Vestiaire Collective Rep
3 days ago

Dear Mchelle,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

Indiana
1 review
0 helpful votes
Follow Jasmine G.
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I sold my items really fast but only if I wanted to sell it cheaper than the price I am selling from other platforms so it's a good place if you just want to get rid of your stuff and get just a little

Date of experience: March 18, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Jasmine,

Thank you for taking the time to share your feedback with us 😊

We hope to see you again very soon and wish you a great day!

The Vestiaire Collective Team

California
1 review
0 helpful votes
Follow T. Y.
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I love all of the Gucci, Burberry and YSL items. Customer Support was stellar. I am totally in love and addicted to my Dolce & GABBANA clock watch necklace! It is so cute, trendy and comfortably to wear. It is one of my favorite pieces ever! Support Vestiaire Collective, as I have in the past as well. Author T. Younger PS. The prices are affordable. I even love the vintage Burberry backpack I already had.

Date of experience: March 26, 2025
Customer C. Vestiaire Collective Rep
4 weeks ago

Dear Member,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
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The check out process was super easy, and I really appreciate that the bag went to their authenticators prior to being shipped straight to me as that gives me the peace of mind that the item I'm receiving is real!

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear Anna,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Ohio
1 review
0 helpful votes
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This is the 2nd time I purchased something that was categorized incorrectly and I got stuck paying for something that does not fit at all.
It happened before with a sneaker, and now with a jacket. Categorized as Men's but it's not, it is women's. I should be able to return!

Date of experience: April 2, 2025
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear Kristin,

Thank you for bringing this to our attention.

We understand your concern regarding the Brunello Cucinelli jacket you received, and we’re sorry to hear it didn’t meet your expectations.

Please be assured that ensuring the compliance of every item on our platform is a top priority, and we take this matter very seriously.

After verification, we can confirm that this jacket was carefully reviewed by our expert team prior to shipping and was found to be fully compliant with the seller’s description and photos.

As per our policy, buyers have 72 hours from the delivery date to report any issues. This item was delivered to you on 27/03/2025, and unfortunately, we are no longer able to take further action at this stage.

For future purchases, we kindly invite you to contact us directly via the app or website within this 72-hour window if you notice any issues. Our team will be happy to assist you promptly.

We appreciate your understanding, and please don’t hesitate to reach out if you have any further questions.

Kind regards,
The Vestiaire Collective Team

Maryland
1 review
0 helpful votes
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April 21, 2025

So easy to access, great variety and reasonable prices. It will be my go to place for haute couture. Thank you,
Dana

Date of experience: April 11, 2025
Customer C. Vestiaire Collective Rep
1 week ago

Dear Whitney,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Philippines
1 review
0 helpful votes
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I've always had a great experience selling my items on Vestiaire! They have great rates and make the process very easy to follow. It was seamless for the buyer and myself. I was also paid in a timely manner. Will continue selling my items here!

Date of experience: March 17, 2025
Customer C. Vestiaire Collective Rep
1 month ago

Dear Fatima,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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Excellent service and communication
April 6, 2025

Excellent service and communication. I ordered two necklaces. One was great quality and received quickly. The other was not available because seller didn't respond or something like that but I received great communication letting me know.

Date of experience: March 13, 2025
Customer C. Vestiaire Collective Rep
3 weeks ago

Dear Darlene,

Thank you for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team