VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Vestiaire Collective has a rating of 3.7 stars from 2,016 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
I am selling my product at vestiaire, all tools for listing are very friendly, customer service well informed and very cooperative just need more options to describe product in more better way,
I am happy to use vestiaire marketplace.
My overall experience with selling has been very positive. The marketing process, sales strategies, labeling, and shipment procedures were all straightforward and secure, making the entire experience easy to navigate.
Dear Nena,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I actually had my old address and ordered an expensive handbag. I literally felt sick wirh worry. I can't believe how helpful and efficient customer services were and fixed it for me. Honestly this is not a bottle the chat is real excellent people. My view of a good company is judge it in when something goes wrong then you get the measure of real customer service. Hand on heart VC customer service was beyond brilliant im simply not buying anywhere else for an expensive second hand purchase again.
Dear Sharron,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The pants were brand new, purchased for over $200. I sold them for $29 and received $8 from the sale. Repeat: $8! The remaining $21 went to VC. I subsequently removed every single item I had for sale from the platform and will not sell anything on VC again unless your policies improve. You also treat sellers poorly.
Dear Beatrice,
Thank you for bringing this to our attention.
We understand your concern regarding the earnings and commission related to your sale of the Silvia Tcherassi Trousers (item reference: 51011121).
Upon reviewing your case, we can confirm that your item’s price was reduced following an offer made by the buyer, which you accepted. As a result, the final sale price of the item was $21.63.
From this amount, the following deductions were made:
-$10 selling fee
-$3 processing fee
Your net earnings came to $8.63.
For full details about our selling fees, please feel free to visit our help center by typing ''Seller-Selling-Fees''.
We hope this clarifies things. Should you have any further questions, feel free to reach out — we're always here to help.
Kind regards,
The Vestiaire Collective team
(Vestiaire sent me this link to give feedback on the *selling* experience) Sellers, save yourselves the trouble and just sell on Poshmark.
For my first time selling, Vestiaire made it extremely difficult and confusing. They rejected designer items without clear reasoning, despite my providing them various sources of authentication. I noticed they had approved, active listings with even less authentication than they were requiring from me. After literally 2 weeks of back and forth with customer service, who could not seem to keep up with the most basic info (e.g. What item we were talking about), they finally approved one of my items in question. For another, they continued to reject it and I ended up selling it on Poshmark.
The process of making an offer, requesting authentication to the delivery process is just super user friendly. The convenience goes without saying. The responses to my questions were answered right away. Great service!
Dear Enery,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My overall experience with Vestiaire collective has been very satisfying the items I have bought have been first class. Who needs to buy new when you can use this site and and at the same time help save the planet.
Dear Jane,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shipping took extremely long. I wanted the dress for a special occasion that has passed and I still haven't received a delivery date for my dress to arrive
Dear Niajhira,
We thank you for taking the time to share your feedback with us.
We understand your concern regarding the delay in the delivery of your dress, and we are sorry to learn that.
Upon reviewing your order, we see that you selected the option for physical inspection of the dress at our hub. This process typically takes up to 2 working days from the item's arrival at the hub before it is shipped to you. Your order is now shipped and in transit to you.
For more detailed information regarding the estimated delivery timeframe following the inspection, please refer to our FAQ section.
We appreciate your understanding of this process and are here to assist if you have any further questions.
Best regards,
The Vestiaire Collective team
I placed two different orders for Campomaggi bags for my Wife. Both bags arrived fairly fast from the time we first placed the order and both were exactly as described by the seller. Currently I am watching another Campomaggi Tote, however, the seller not being able to sell the bag has actually increased the cost which is totally over priced. I will make a firm bid today with the hopes it will be accepted.
Dear Brad Y,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I highly recommend Vestiaire Collectives based on my recent experience. The quality of service provided by their staff has been exceptional, demonstrating a commitment to excellence that exceeds expectations. One of the standout features of this platform is their rigorous verification process for the products sold. As a seller, I appreciate their attention to detail and the stringent measures they implement to ensure quality and authenticity. This not only enhances the credibility of my offerings but also instills confidence in buyers. From a buyer's perspective, I believe that transactions on this platform are secure and guarantee high-quality products. The thorough vetting process assures customers that they are making informed purchases, ultimately fostering trust and satisfaction. I wholeheartedly endorse Vestiaire Collectives for anyone looking to engage in a reliable and quality-driven marketplace.
Dear Wai,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
My experience with shopping was the best you can bargain with sellers the alerts made every thing easier and no worries if something you ordered was already sold your money back is a grantee no shop without any worries
Dear Sandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I did not receive my payment. It has been one week. I received an email saying I would receive payment in my Venmo account within 24 hours and it never landed. Is it possible to compensate me some other way?
Dear Shannon,
Thank you for bringing this to our attention.
We understand your concern regarding the payment for your sale under reference 53367413 – Prada Mary Jane leather heels.
After verifying on our end, we can confirm that your payment was successfully issued on 29/03/2025. Typically, payments arrive in your account within 24 hours If Venmo.
If you have not received the payment yet, we kindly recommend contacting your bank directly, as a proof of payment has already been shared with you via the app.
We truly appreciate your patience and understanding, and please don’t hesitate to reach out if you need any further assistance.
Kind regards,
The Vestiaire Collective Team
This was my first time using this website and the simplicity of the website and the transaction was very surprising. I wld 100 percent recommend this website to anyone who is trying to sell the products they have. I received my money instantly once the grace period was over. This website took all the hassle out of selling my purse and putting money in my account.
Dear Mchelle,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I sold my items really fast but only if I wanted to sell it cheaper than the price I am selling from other platforms so it's a good place if you just want to get rid of your stuff and get just a little
Dear Jasmine,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I love all of the Gucci, Burberry and YSL items. Customer Support was stellar. I am totally in love and addicted to my Dolce & GABBANA clock watch necklace! It is so cute, trendy and comfortably to wear. It is one of my favorite pieces ever! Support Vestiaire Collective, as I have in the past as well. Author T. Younger PS. The prices are affordable. I even love the vintage Burberry backpack I already had.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The check out process was super easy, and I really appreciate that the bag went to their authenticators prior to being shipped straight to me as that gives me the peace of mind that the item I'm receiving is real!
Dear Anna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This is the 2nd time I purchased something that was categorized incorrectly and I got stuck paying for something that does not fit at all.
It happened before with a sneaker, and now with a jacket. Categorized as Men's but it's not, it is women's. I should be able to return!
Dear Kristin,
Thank you for bringing this to our attention.
We understand your concern regarding the Brunello Cucinelli jacket you received, and we’re sorry to hear it didn’t meet your expectations.
Please be assured that ensuring the compliance of every item on our platform is a top priority, and we take this matter very seriously.
After verification, we can confirm that this jacket was carefully reviewed by our expert team prior to shipping and was found to be fully compliant with the seller’s description and photos.
As per our policy, buyers have 72 hours from the delivery date to report any issues. This item was delivered to you on 27/03/2025, and unfortunately, we are no longer able to take further action at this stage.
For future purchases, we kindly invite you to contact us directly via the app or website within this 72-hour window if you notice any issues. Our team will be happy to assist you promptly.
We appreciate your understanding, and please don’t hesitate to reach out if you have any further questions.
Kind regards,
The Vestiaire Collective Team
So easy to access, great variety and reasonable prices. It will be my go to place for haute couture. Thank you,
Dana
Dear Whitney,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've always had a great experience selling my items on Vestiaire! They have great rates and make the process very easy to follow. It was seamless for the buyer and myself. I was also paid in a timely manner. Will continue selling my items here!
Dear Fatima,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent service and communication. I ordered two necklaces. One was great quality and received quickly. The other was not available because seller didn't respond or something like that but I received great communication letting me know.
Dear Darlene,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team
Dear Syed,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team