Vestiaire CollectiveReviews 2,568
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Smooth transaction. Just what I wanted. Thanks so much!
Everything went well with this purchase and it was received in a timely manner. Thank you!
I had a great shopping experience. The item I received was exactly as described. Fast shipping.
Just as pictured packaged very well received in a timely manner and I love it
Great experience! Perfect product! As described! Fast shipment
Great experience I'd been looking for my item awhile. My first one was stolen this was a replacement
I would say that this was a very good experience with Vestiaire. There was a very small delay for the seller to ship the bag to the Authenticity team but not long. Not enough to even worry about but after that the bag was beautiful and I love it! I will definitely buy from your app again. Thank you.
Great communication and the shoes are beautiful, was hesitant at first using this process but with the authentication, great communication and responsiveness my hesitation was put to rest.
I'm happy with my purchase... delivery was sufficient time wise.
The Vestiaire Collective did an amazing job ant communication and keeping me up to date with my orders. There was a bit of a delay in getting my shoes at first but VC kept sending me notifications on what the progress was and encouraged me to get in contact with the seller to sort out whatever the delay was. Overall the experience was excellent and I would recommend them to my friends!
I'm pleased with my purchased. The item described
Is what exactly I received. Happy!
Dear Dorothy, thanks a lot for taking the time to leave a review! We are glad to hear that you are pleased with your purchase and hope to see you again soon! The Vestiaire Collective team
Always a wonderful experience. Great selection, good pricing, wonderfully transparent sales and authentication.
Fast shipping, item exactly as expected, and beautiful!
Hi Nicole, we're pleased to hear that your order was shipped and delivered fast. We hope to see you again very soon and wish you a great day! The Vestiaire Collective team
Great! Vestiaire was excellent with notifying me every step of the way of the process. The shoes are in excellent shape. The seller was very nice and respectful and her shoes were exactly what she said they were!
The item was exactly as described and shipped perfectly.
From purchase with the seller, to the authenticity office to receiving the package, the processes went smoothly and quickly with excellent communication throughout.
Bought for my wife fast shipping even with all the re-routing
First class experience. Thanks great company to deal with
Dear Anthony, thank you so much for your feedback and kind words! We hope to see you really soon and wish you a great day,
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi dear Jacynthe, thanks a lot for your comment, we are pleased to hear that you love your purchase! Have a beautiful day,
The Vestiaire Collective team