Chère Leila, nous revenons vers vous au sujet de votre éligibilité au code promotionnel VCDAYS60EU. En effet, nous devons vous informer que les codes promotionnels sont disponibles dans des régions spécifiques. Dans ce cas, le code a été attribué à plusieurs pays en Europe. A cet effet, nous vous invitons à bien vérifier que les informations de localisation que vous avez renseignées sur votre compte correspondent à votre localisation physique. Nous vous remercions pour votre compréhension,
L'équipe Vestiaire Collective

Dear Gretchen,

Thank you for sharing your thoughts with us.

We truly appreciate your feedback regarding the fee structure and its impact on your selling experience. As per our policy, the fees for both buyers and sellers vary depending on their location, currency, and the value of the item. It’s important to note that the commissions we apply are necessary to maintain the quality of our services, ensure the security of transactions, and provide efficient customer support.

For buyers, all fees, including shipping, authentication, and customs fees, are clearly listed during the checkout process, in order to simplify the payment.

We value your input and will take your concerns into consideration.

If you have any further questions or suggestions, please feel free to reach out.

Best regards,
The Vestiaire Collective Team

Dear Joelle,

Thank you for letting us know your concerns. We completely understand your dissatisfaction with the communication, the listing process and the offer.

Regarding the inaccurate communication you received, we appreciate your valuable comments and will take them into account.

Regarding the listing process, we are sorry to hear that your item has been rejected. We would like to inform you that we reserve the right to reject any item that does not meet our criteria. After a verification on our part, we found that our curating team has carefully examined the listing of the item you want to sell with us. However, for Milly swimsuit, MICHAEL STARS jumpsuit and SUE WONG mini dress, the main photo should be a full shot of the front of the item, it should not be worn by anyone. Please re-list your piece with the correct photos. As for the Iro leather skirt and the LA FEMME maxi dress, we want to inform you that we cannot accept multiple pieces in a single listing. Please list each piece separately.

We welcome your feedback on non-binding offers. As per our policy, it is important to note that although offers can be made, they are not guaranteed until the transaction is completed. When the offer is accepted by the seller, the buyer has 24 hours to purchase the item; if he does not, the offer will expire automatically.

We appreciate your understanding and your valuable feedbacks. Do not hesitate to let us know if you have any further questions or suggestions.

Kind regards,
The Vestiaire Collective team

Dear Mary,

Thank you for reaching out and sharing your concerns with us.

We completely understand your frustration regarding the price reductions. To clarify, we only adjust prices if the seller participates in our promotional campaigns or accepts a flash price drop. If you notice that your listing has been reduced without your consent, please don’t hesitate to contact us directly via chat or email, and we’ll be more than happy to assist you.

Regarding the commission fees, these can vary based on the seller's location, currency, and the value of the item. For sellers using USD, here’s a quick breakdown: for items listed between $0 and $100, the selling fees are $10 plus a $3 processing fee. For items priced between $100 and $16,500, the fees are 10% of the sale price plus a $3 processing fee. For items over $16,500, the fees are $2,000 plus 3% processing fees.

We hope this information helps address your concerns. We truly value your feedback and will take it into consideration. If you have any further questions or need assistance, please feel free to reach out.

Kind regards,
The Vestiaire Collective Team