It has been 6 months that I have NOT received any Alerts or emails for my items for sale on your web-site!
POOR Customer Service to say the least!

First of all VS have many problems with their system. When I first joined, the system won't let me upload my profile pics, so it took them 2 months to fix it, then the system won't let me reduce my price. A side of that some of my items price are changed without my consent. And it's getting worse when their curated "expert" team refused my certified authentic bags. Then I learned their curated expert team are lacking of training and knowledges.So they accepted the fakes and refused the authentic items. Once the incompetent refused it, and you re-list with all the prove of the authencity, they will refused it again because the lazy "expert" team won't bother to double check. Oh I forgot because they are french company (which famous for 3 hrs lunch break), they will be protected by french association so whenever something wrong happens, they won't liable for anything. Just try to contact their very unprofessional customer service, they will never give you any solution just lead you in circle or leave you hanging. So I learned Vestaire Collective is all about take all the money, spend less (old and never upgrade their system, customer service incompetent, their authentication team incompetent) and run away when customer complaints. Bravo!

I wore the shoes for 5 minutes and as you can see, the complete sole came off the one of them. I took them to a shoe mender who verified that the shoe had been household glued probably just to sell them. Upon reviewing the Vestiaire images of the shoes, you can clearly see the area on the heal where the shoes had broken previously (I thought it was a scratch). Vestiaire will not support me at all as it's beyond 72 hours (shoes delivered to Italy whilst in london 25 days later), The seller is still active and I've been offered no form of compensation. I was lucky I wasn't walking down stairs or I would of had a very bad accident. I'm disgusted by this company, their lack of empathy and clearly no duty of care for their buyers. Even eBay would of been more helpful! Avoid!

Terrible experience - I purchased an item from Vestiaire, then re-listed it immediately as it was not as expected. I then get told by Vestiaire it is non compliant and I cannot sell it via them, when I bought the item via them in the first place!
Their customer service is terrible and it is impossible to resolve the issue. Very frustrating and disappointing situation

Customer service is bad, when you're a buyer! Not helpful at all!

Didn't know sites like this existed! I'm hooked. Great service, quick shipping and great products.

Fabulous! Super great quality for super great prices!

Seamless process very happy with the pricing I could never get these boots for the price that I did absolutely fabulous

Buyer beware. If you live in the U.S., this resale site is not for you. I bought a top only to discover that there was a $20 shipping fee plus a $14.99 "inspection" fee. The top arrived and while the designer is correct, it is a totally different top than the one listed and the top is missing parts. I've now sent them ELEVEN emails with multiple photos and screenshots of my order and receipt, to which I received eleven nonsensical replies where Vestiaire either willfully misunderstands me or the person replying simply does not speak English. If empty apologies and no resolution and wasting your time makes you happy, you'll love this site. Otherwise, avoid.

Excellent service. Customer service is exceptionally good. Prompt service and attention to detail is priortised.

I just started using Vestiaire, in one week I've realized the company is unorganized with bad customer service, although it's easy to reach someone through chat. Within two days of posting a large amount of items, I had to reach out to customer service 4 times due to the poor PS skills and their vague poor policies. Not sure about the buyer side, but from a seller's point of view it is really hard to use - a seller can not modify her own items, must reach out to customer service, which explains why they could be reached easily through chat. However, more than half of the representatives I had encountered were lazy/untrained, I could tell they didn't want to help and just sent out some pre-written messages. For the amount of fee they charge I would expect customer service to be better, I had to repeat myself over and over and insist for them to help me or else they would find some excuse not to help. The chats were re-routed to another country I believe.

Also the items that were rejected by them had no explanations, they looked perfectly fine to me, no one could tell, they just asked me to take new pictures, which didn't even worth my time. Within a week of using the site I already don't like it.

So many items to buy! Easy to use app, good experience!

Purchased a MAX MARA TEddy coat from an "expert seller." Supposed to be a size FR40. When it arrived it was substantially smaller than my other 2 authentic MAX MARA TEDDY COATS in a size Medium. Took photos and customer service agreed, however, when I mailed the coat back, Quality Control didn't even bother to look at the comparison photos! Said I could "relist it." Why would I relist an item I did not pay for!?! I received an item that was different than what I thought I was paying for. THAT is the store's responsibility to rectify this, NOT the purchasing customer. That's like me ordering a size 8 shoe and the store sending me a size 6, then saying, "well you can resell it or give it to someone else."
UPDATE: Vestaire responded stating seller listed measurements in posting, however, the measurements listed STILL DO NOT MATCH the actual measurements of the garment. Either Vestaire's quality control never checked the measurements, or they don't know how the measure a garment properly. THE COLLAR IS NOT INCLUDED IN THE LENGTH OF A GARMENT. The seller stated the garment's length was 105cm, but it is clearly less than that. Anyone who knows anything about Max Mara coats knows that a difference in cm means a lot when it comes to how the coat will hang on you and the sleeve length [(especially a Teddy coat size Small (which is what the pink coat turned out to be) verses a Teddy coat Size medium (of which I own 2 tags and labels still attached)]. Teddy coats in a size small verses medium fit drastically different.
This company is so unprofessional and they lack customer service and accountability.

After receiving an e-mail saying I've sold an item, I printed the shipping label which was very invalid when DHL scanned the QR code. I've tried to contact customer service, who told me I needed to arrange a pick up first. I've never had to do so, and this thing took me two hours of my precious life. $#*!ing annoying. Great fact that they've left me the contact information on the "shipping label", so I can handle this order myself without having to pay this insane fee. From now on I will use another website for selling designer pieces.

The experience was awesome. I really like the sweatshirt!

I sold a coat via vestiaire for over a 1000 dollars. I sent it just a day after, but vestiaire canceled the order when the parcel arrived at the french border, because they didn't want to pay costum duties. Afterwards they blamed me for not sending the parcel within 5 day, which was simply no true - I sent them the receipt of the shipping confirmation, they simply ignored it.
I payed 50 dollars to send the order from Switzerland to France. Money I will not get back from them as communication with them is incredibly difficult and frustrating.

Their costumer service lives up to it's bad reputation. It is difficult to communicate with the via costumer service, as they remain unreachable and if the reply, they keep their answers to empty phrases and shallow promises. One answer of them was so irrelevant to my actual question, that it made me wonder if they even read my email.

As many of you, I'd strongly adivse agains using Vestiaire Collective as a selling plattform. They are unreliable.

Terrible customer service. Unprofessional sellers, ordered an item that didn't ship and turned out 8 days later that it wasn't even available. For this canceled order, I was refunded less than what I paid. Apparently this happens if you ordered from a seller outside of your home country. Policies not transparent.

Scam, didn't get paid for my sold item
Since Dec 2020 trying to contact customer support, no help, I don't trust this website anymore