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J J.

Contributor Level

Total Points
83

1 Review by J

  • Vestiaire Collective

6/19/21

I just started using Vestiaire, in one week I've realized the company is unorganized with bad customer service, although it's easy to reach someone through chat. Within two days of posting a large amount of items, I had to reach out to customer service 4 times due to the poor PS skills and their vague poor policies. Not sure about the buyer side, but from a seller's point of view it is really hard to use - a seller can not modify her own items, must reach out to customer service, which explains why they could be reached easily through chat. However, more than half of the representatives I had encountered were lazy/untrained, I could tell they didn't want to help and just sent out some pre-written messages. For the amount of fee they charge I would expect customer service to be better, I had to repeat myself over and over and insist for them to help me or else they would find some excuse not to help. The chats were re-routed to another country I believe.

Also the items that were rejected by them had no explanations, they looked perfectly fine to me, no one could tell, they just asked me to take new pictures, which didn't even worth my time. Within a week of using the site I already don't like it.

Tip for consumers:
Test out water. Preset your notification settings or else they would blow up your phone with nonsense notifications

Products used:
I am a seller

Service
Value
Shipping

J Has Earned 3 Votes

J J.'s review of Vestiaire Collective earned 3 Very Helpful votes

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