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Olivia L.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since May 2021

  • Review

    1

  • First Reviews

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  • Thank Yous

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  • Fans

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Review Distribution

1 Review by Olivia

5/6/21

Terrible customer service. Unprofessional sellers, ordered an item that didn't ship and turned out 8 days later that it wasn't even available. For this canceled order, I was refunded less than what I paid. Apparently this happens if you ordered from a seller outside of your home country. Policies not transparent.

Tip for consumers:
order from products within your home country to avoid losing money

Products used:
never got my product

Service
Returns
rachaelc12
Vestiaire C. – Vestiaire Collective Rep

Hi Olivia, we're so sorry to hear about your experience. If your request has not been already handled by our team, please let us know your order number for verification purposes, and we will proceed to resolve it. Please note that if a single-item order is canceled, the amount of the refund should correspond the paid amount.
The Vestiaire Collective team

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