Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,019 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
Handbag arrived promptly and was in excellent condition. Seller was honest and shipping was very quick
Overall satisfied. But can you update the whole offer from buyer system? Numerous buyers sent offer and then refused to pay. This is very frustrated.
Dear Cindy,
Thank you for sharing your feedback with us.
We are pleased to hear that, overall, your experience has been positive. We do, however, understand your frustration regarding the situation with the offers, specifically with the buyer not following through with payment.
Please note that while offers can be made, they are not considered confirmed until the transaction is completed. Once the offer is accepted by the seller, the buyer has 24 hours to proceed with the purchase. If the buyer fails to complete the payment within this timeframe, the offer will automatically expire.
We appreciate your understanding of this matter and want to assure you that we are continually working to improve our processes. Your feedback will be taken into consideration as part of our ongoing efforts.
If you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you.
Best regards,
The Vestiaire Collective Team
My experience with Vestiaire Collective has been nothing short of a nightmare. I purchased a bag that was advertised as genuine leather with specific dimensions of 10.3 inches by 10.3 inches by 6.5 inches. However, when the bag arrived, it was clear that it had never been measured accurately. The actual dimensions were 7 inches by 6.5 inches by 4 inches, which is over 9 inches smaller than advertised. To make matters worse, the bag was made of faux leather, not the quality material promised. I reached out to Vestiaire, expecting them to rectify the situation given their so-called "trusted quality control." Instead, I was met with indifference. They only offered to let me relist the bag for a fee, which felt incredibly unfair. After 15 frustrating emails over 5 days expressing my concerns about the misleading listing and false quality report, they finally agreed to allow me to send it back for review. Imagine my shock when I discovered they relisted my bag under my name with the same inaccurate information! They don't allow you to change the description on a relist, so now I'm stuck being responsible for deceiving another customer. It feels like a scam, where the only winner is Vestiaire Collective. This experience has left me feeling frustrated and cheated. Their business practices are highly unethical and, in my opinion, border on illegal. I would strongly advise against using Vestiaire Collective if you value honesty and integrity in online shopping
Dear Mandy,
Thank you for bringing this to our attention.
We understand your concern regarding the conformity of the Burberry TB Bag Bucket Mini leather crossbody bag you purchased. We want to reassure you that ensuring the compliance and authenticity of every item sold on our platform is our top priority, and we take such matters very seriously.
Upon verification, our expert team carefully inspected the item and found discrepancies in both measurements and material. The bag was described as leather, but our assessment confirmed that only the handle is leather, while the rest is polyurethane. Due to these discrepancies, your full refund was successfully processed on 04/03/2025.
We sincerely apologize for the inconvenience caused and appreciate your patience throughout this process. Please don’t hesitate to reach out if you have any further concerns.
Kind regards,
The Vestiaire Collective Team
Great item and a great price and fantastic condition same as presented on the site. Quick reply from seller.
Dear Suzanne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I do not understand why the payment method you have been using this entire time that has been working effectively suddenly doesn't work for you. Please fix your system and deposit the $100 I earned. Thank you!
It's been great so far! Way better than Poshmark! Everything is easy to navigate and Vestiare does it right with integrity.
Dear Angelina,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Quality Control is ridiculous? Vague discriptions on reports that are leaving buyers and sellers confused resulting in cancellations of sales. Will not sell on this platform anymore.
Dear Lux,
We are sorry to hear that your experience with our quality control confused you and the buyer.
Our goal is to ensure that all items correspond to the quality criteria and the descriptions provided, in order to guarantee an optimal experience for our buyers and sellers. We have checked your case from our side, and we are able to see that this sale of the Chanel Trendy CC Top Handle leather handbag has been canceled without even being purchased. We understand that some feedback may seem insufficiently detailed, and we appreciate your feedback on this subject.
Should have any other concern, feel free to share it with us, we remain at your disposal for any questions.
Kind regards,
The Vestiaire Collective team
Reliable, transparent, and attentive customer service. Great quality products and excellent protection for both the customers and the sellers.
Dear Elle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The experience is OK. I don't like that. You're constantly asking me to reduce my prices. No other market site does that to us. I also don't like the fact that you want to take away my seller rating because my items are not selling fast enough. I have been with other seller platforms that do not do those things to their customers.
I also do not like the fact that you take more commission on items that are
Dear Larna,
Thank you for bringing this to our attention.
We completely understand your concerns regarding the price drop suggestions. We want to clarify that these suggestions are designed to help you make a speedy sale by giving your listing a boost, ensuring that buyers notice your item first when they search. However, you always have the option to accept or decline these suggestions.
Regarding the seller's rating, please note that there are specific criteria that must be met to earn or maintain the Seller badge. If these criteria are not fulfilled, the badge may be automatically withdrawn. The good news is that once you meet the criteria again, you will regain your Seller badge. For more detailed information, we kindly invite you to reach out to our customer service team directly.
As for the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring transaction security, and providing efficient customer support. The commission rates may vary based on the price of the item, your location, and the currency used.
We truly appreciate your understanding and feedback, and please know that your feedbacks will be taken into consideration.
Kind regards,
The Vestiaire Collective Team
Please stop asking us to reduce our prices constantly. Also do not try to take our sellers ratings away, just because they're not selling as fast as you want them to. Lastly, why do you take so much commission on things that are not brand-name? That is counterproductive of why I don't use your site that much.
I have been a seller on Posh and Ebay for years and they charge one flat commission rate and if it's under $15, they only charge three dollars commission that is why I don't use your site very often.
I don't like how a buyer has several days to complete a purchase. Either they are buying or they aren't. If they accept an offer they should be required to pay when accepting. Several sales have fallen through due to that policy.
Dear Michelle,
Thank you for taking the time to share your thoughts with us.
We completely understand your concerns regarding the timeframe for buyers to finalize their purchases. It can indeed be frustrating when offers are accepted but not followed through with payment.
As a reminder, while offers can be made, they are not finalized until the transaction is completed. Once a seller accepts an offer, the buyer has 24 hours to complete the purchase; if they do not, the offer will automatically expire.
Your feedback is invaluable to us, and we want to assure you that we are continually striving to enhance our platform. We will certainly take your feedbacks into account.
If you have any additional questions or need further assistance, please don’t hesitate to reach out. We’re here to support you!
Warm regards,
The Vestiaire Collective Team
I just love ordering from Vestiaire Collective.I have ordered a total of 3 bags.The delivery was on time they let you know when the seller has shipped your items.I would recommend this to everyone I know
Dear Mavaira,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Terrible customer service. Terrible authentication process. The company is not willing to accept their mistakes.
Dear Jennifer,
Thank you for sharing your feedback.
We understand your concern regarding our customer service and authentication process, and we're sorry that we have not met your expectations.
Upon reviewing your case, it seems the issue is related to a sale you made for an item originally purchased through our platform. After escalating the matter, our team ensured the payment for your sale was processed, and you should receive this soon. We would appreciate it if you could clarify if this issue still stands or if there’s something else we can assist you with.
Your satisfaction is our top priority, and we're here to help make this right. Please don't hesitate to reach out if there's anything else you'd like to discuss.
Warm regards,
The Vestiaire Collective team
I've shop three times in one month with Vestiaire Collective. I think that says a lot for my first time. I already love it. It's as simple as reading the descriptions and looking carefully at the pictures. I'm telling everyone.
Dear Nicky,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very sweet lady very professional. She responded right away and let me know that she was shipped soon as she get home.
Dear Martha,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The customer service is excellent and it is easy to post the items we want to sell but is it any possible the sellers have options to ship each item to Vestiaire collective directly for authentication instead of letting only buyers to have selection for direct shipping or the other? The reason I am asking for this because the sellers need some protection as well because some buyers may not be honest to report the issues. Hope the sellers have an option to choose ship each items to Vestiaire soon. Thank you
Dear Yvonne,
Thank you for your kind words about our customer service and for sharing your thoughts regarding the shipping process.
We truly appreciate your feedback! To clarify, only the buyer can select the shipping method during checkout for items that are eligible for direct shipment or shipment with authentication.
We understand your concerns about seller protection, and we want to assure you that ensuring the safety of both sellers and buyers is our top priority. For direct shipments, we always recommend that sellers take photos of the packaging before sending their items. This can help provide additional security and documentation in case any issues arise.
We value your input and will certainly take your suggestions into consideration.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Vestiaire Collective Team
As always, Vestiaire keeps the buyer informed and I trust their judgment on the value of the product.
Dear Philicia,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy to deal with once you have paid everything is done for you never had a problem
Dear Jacqueline,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
This is my 1st time ordering from you guys and very pleased with inspection process. I look forward to ordering from you guys very soon.
Dear Shawntai,
We thank you very much for taking the time to share your feedback with us 😊
We hope to see you soon and wish you a great day!
The Vestiaire Collective team
Very good condition so far on my items. Authenticated before delivering it is a plus. Love it
Dear Joselyn,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Overall I had an excellent experience selling a handbag on your site. It's an easy and simple process. Thank you!
Dear Sara,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Janette,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team