Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,021 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
Excellent and trustworthy site efficient and reliable, used many times
Very pleased with my order. Exactly as described. Love having the item verified.
Dear Karissa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Faultless system - descriptions are spot on and delivery is fast
Dear member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very nice first experience with Vestiaire Collective
Good contact with the seller
Very friendly and fast
Idem for very fast expert authentication I got my bag very quickly
I am really very satisfied
Dear Florence,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Always a pleasure, and I feel secure with my data on this site.
Dear Michael,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great way to sell quality things that you no longer need. Great way to shop sustainably.
Dear Nicole,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I was very happy with the super fast shipping! Item was described accurately!
Dear Andrienne,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Experience of selling was easy and efficient. Also appreciate user friendly interface related to communicating with the buyer and tracking the process of the sale
Dear Meg,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Everything was so easy to understand. Lots of good quality of stuff.
Dear Marie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy to deal with. Item as described. Sent very quickly. A great experience.
Dear Richard,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great experience, shipped quickly and packaging was very professional.
Dear Jeff,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The system keeps telling me I'm band but i keep getting congrats on sale messages
Dear Kae,
We thank you for taking the time to share your feedback with us.
We understand your confusion regarding the "banned" message alongside your sales notifications.
Upon reviewing your account, we found that you've been temporarily restricted from using the buyer-seller chat feature. This means you cannot currently send direct messages to buyers. However, this restriction does not affect your ability to make sales, receive offers, or get notifications about your successful transactions. It's specifically your direct communication with buyers that is temporarily unavailable.
To help you regain access to the chat feature, please reach out to us directly through the app. We'll be happy to assist you with the unbanning process there.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
The site is easy to navigate and the transactions simple to operate.
Dear Godfrey,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Easy to order, fast dispatch & delivery, item as described.
Dear Phil,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Its very good cooperation.! On time came through Aces supply chain
Dear Spyridon,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
4th or 5th time shopping via Vestiaire and it has always been a smooth process. I only shop for stone island and can authenticate it myself, but it is nice knowing there's an extra layer of authentication. Shipping isn't always super fast but with international shipping I don't expect any different. One time the authenticators contacted me saying the shirt I bought was measured like half a cm off and said I could cancel the order. I obviously kept the order but I wanted to highlight that the Vestiaire team works hard to make their customers happy.
Dear Tomas,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My order didn't arrive at the property(in Portugal) during the expected arrival time. It has been lost or something in the middle so VC customer service team opened the investigation for that. And almost a month later I got the answer that my order has been returned back to VC Hub. So I talked to 2-3 VC customer team staffs about my situation, that I have waited over a month and I am not in Portugal but back in my home in NYC. They said they made a special decision to send my order to NY. But after few days, I got an email that the item has been sent to Portugal again! So I asked about this situation to VC Customer team again, and they say they need time to figure this out. And many days later, they said the principle that they can't modify the country. So I explained all over again about the situation in timeline, and they said they need to discuss this again(again!). I talked to so many different customer service staffs I can't remember how many. And I have to explain them again and again about the situation. And there's no solution for me. It has been 2 months. I just can't believe how terrible the system of VC.
Easy app and I was able to keep a bigger portion of my sale compared to other platforms
Dear Matou,
We thank you very much for taking the time to share your feedback with us 😊
We hope to see you really soon and wish you a great day!
The Vestiaire Collective team
Easy site to navigate and I feel confident buying from the platform.
Dear Claire,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Had a sweater bought from Europe, whilst living in America.
Dear Erica,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Frances,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team