Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,023 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
Easy site to navigate and I feel confident buying from the platform.
Had a sweater bought from Europe, whilst living in America.
Dear Erica,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Sellers are great and customer service is wonderful! 😁 So far it's been an excellent experience.
Dear Stacy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great experience, everything as they described. Was able to track package. It came fairly quickly.
Dear Karen,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love my new jacket! Super cool and arrived so quickly thank you!
Dear Laura,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was great. The items I purchased when shipped and received in a timely manner.
Dear keymani,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased a few items on here, and recently selling, great!
Dear Faranak,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
This particular sale went very well and smoothly. I hope future transactions will go this good, too!
Exciting, I just love shoes and handbags why buy from anywhere else!
Dear Louise,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Fast selling very reliable service updates all the time website easy to use
Dear Rosemarie,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Great! Confidentiality was very important and they valued fair pricing
Dear Dawn,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
My first sale was a seamless experience. Thank you! I added more items to sell!
Dear Heidi,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I appreciate all the updates and the speed at which you guys processed this order
Dear John,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I received the bag quickly and was satisfied with the authenticity report
Dear Takysha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Simple, straight forward transaction and overall excellent experience,
Dear Patricia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
No communication with seller, never returned my messages. But item is beautiful, well priced and shipping was fast.
Dear Julie,
Thank you for your feedback, we apologize for the lack of communication from the seller. We understand how frustrating this can be and appreciate your patience.
It is possible that the seller was busy and unable to respond to your messages in time. We are glad to hear that you are satisfied with the item, its price and fast shipping.
If you need further assistance or have any additional questions, please do not hesitate to contact us. We are here to help and ensure a positive experience for you.
Thank you for your understanding and feedback.
Sincerely,
The Vestiaire Collective team
Easy to find what I was looking for with effective filters and search tools. I love Vestiare for seeking specific vintage and older designer items.
Dear Sarah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I am very satisfied to make purchases on your website, your service is very professional.
Hope you continue the quality of your service. Thank You.
Dear Eleazar,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very poor experience. I have yet to receive payment for the sale of my item which sold weeks ago.
Dear Renae,
Thank you for bringing this to our attention.
We understand your concern regarding the payment for your sale of the Rochas necklace.
After checking on our side, we can confirm that your payment was issued on 14/03/2025 and should normally have reached your account within 24 hours.
If you still haven't received the payment, we kindly invite you to contact us directly via the app so we can look into this further and assist you accordingly.
We truly appreciate your understanding, and we look forward to resolving this for you as soon as possible.
Kind regards,
The Vestiaire Collective Team
Love the ease of shopping online. Phenomenal and always stress free! TY
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I was very pleased with the condition of my purchase. It was exactly as described, and I did receive it in a timely manner also.
Dear Kandy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Claire,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team