Vestiaire Collective
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Vestiaire Collective has a rating of 3.7 stars from 2,022 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Vestiaire Collective most frequently mention great experience, timely manner and luxury items. Vestiaire Collective ranks 3rd among Used Clothing sites.
I had very good communication from the seller and the item was exactly as described. Overall it was a very smooth shopping experience.
It so simple the procedure and fast to purchase the items.
The customer service are so fast and organise.
Dear Francis,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The quality of the products offered and the shipping speed are all appreciated in the shopping experience. I've always had a great experience.
Dear Angela,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Smooth buying process with Vestiaire Collective, the possibility to buy worldwide is great, just as the verified authenticity, it makes a very safe purchase.
I regret that the previous option to find and buy some unbranded items is no more available (i.e. Jewelry) but thankfully other platforms exist for this.
Dear Nathalie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Reliable, transparent, and attentive customer service. Great quality products and excellent protection for both the customers and the sellers.
Dear Elle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was easy to share my item and the shipping process is also very easy. I was paid within a week of shipping the item
Dear Emily,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The choices available were exceptional! The checkout was easy The notification info relative to purchase and expectations are remarkable 😍👌
Dear Elwarder,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The Marni thigh high boots were a wonderful choice and a great price!
The experience is OK. I don't like that. You're constantly asking me to reduce my prices. No other market site does that to us. I also don't like the fact that you want to take away my seller rating because my items are not selling fast enough. I have been with other seller platforms that do not do those things to their customers.
I also do not like the fact that you take more commission on items that are
Dear Larna,
Thank you for bringing this to our attention.
We completely understand your concerns regarding the price drop suggestions. We want to clarify that these suggestions are designed to help you make a speedy sale by giving your listing a boost, ensuring that buyers notice your item first when they search. However, you always have the option to accept or decline these suggestions.
Regarding the seller's rating, please note that there are specific criteria that must be met to earn or maintain the Seller badge. If these criteria are not fulfilled, the badge may be automatically withdrawn. The good news is that once you meet the criteria again, you will regain your Seller badge. For more detailed information, we kindly invite you to reach out to our customer service team directly.
As for the commission fees, we want to clarify that these fees are essential for maintaining the quality of our services, ensuring transaction security, and providing efficient customer support. The commission rates may vary based on the price of the item, your location, and the currency used.
We truly appreciate your understanding and feedback, and please know that your feedbacks will be taken into consideration.
Kind regards,
The Vestiaire Collective Team
Please stop asking us to reduce our prices constantly. Also do not try to take our sellers ratings away, just because they're not selling as fast as you want them to. Lastly, why do you take so much commission on things that are not brand-name? That is counterproductive of why I don't use your site that much.
I have been a seller on Posh and Ebay for years and they charge one flat commission rate and if it's under $15, they only charge three dollars commission that is why I don't use your site very often.
Great details and information I get it from all over the world.
Very careful customer service also wonderful
Dear Kyungsuk,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I love this site just the discount codes need to actually take the percentage off and not be at a cap!
Dear Topaz,
Thank you for your feedback! We're delighted to hear that you love our site.
We understand your concern regarding discount codes, and we appreciate your input. Our promotional codes have specific terms, including maximum discounts.
However, we’ll make sure to take your feedback into consideration as it helps us to improve.
Let us know if you have any other suggestions—we're always looking to improve! 😊
Kind regards,
The Vestiaire Collective team
Handbag arrived promptly and was in excellent condition. Seller was honest and shipping was very quick
Dear Janette,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
It's been great so far! Way better than Poshmark! Everything is easy to navigate and Vestiare does it right with integrity.
Dear Angelina,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
I just love ordering from Vestiaire Collective.I have ordered a total of 3 bags.The delivery was on time they let you know when the seller has shipped your items.I would recommend this to everyone I know
Dear Mavaira,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great item and a great price and fantastic condition same as presented on the site. Quick reply from seller.
Dear Suzanne,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Terrible customer service. Terrible authentication process. The company is not willing to accept their mistakes.
Dear Jennifer,
Thank you for sharing your feedback.
We understand your concern regarding our customer service and authentication process, and we're sorry that we have not met your expectations.
Upon reviewing your case, it seems the issue is related to a sale you made for an item originally purchased through our platform. After escalating the matter, our team ensured the payment for your sale was processed, and you should receive this soon. We would appreciate it if you could clarify if this issue still stands or if there’s something else we can assist you with.
Your satisfaction is our top priority, and we're here to help make this right. Please don't hesitate to reach out if there's anything else you'd like to discuss.
Warm regards,
The Vestiaire Collective team
I've shop three times in one month with Vestiaire Collective. I think that says a lot for my first time. I already love it. It's as simple as reading the descriptions and looking carefully at the pictures. I'm telling everyone.
Dear Nicky,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Overall satisfied. But can you update the whole offer from buyer system? Numerous buyers sent offer and then refused to pay. This is very frustrated.
Dear Cindy,
Thank you for sharing your feedback with us.
We are pleased to hear that, overall, your experience has been positive. We do, however, understand your frustration regarding the situation with the offers, specifically with the buyer not following through with payment.
Please note that while offers can be made, they are not considered confirmed until the transaction is completed. Once the offer is accepted by the seller, the buyer has 24 hours to proceed with the purchase. If the buyer fails to complete the payment within this timeframe, the offer will automatically expire.
We appreciate your understanding of this matter and want to assure you that we are continually working to improve our processes. Your feedback will be taken into consideration as part of our ongoing efforts.
If you have any further questions or require assistance, please do not hesitate to reach out. We are here to support you.
Best regards,
The Vestiaire Collective Team
Very sweet lady very professional. She responded right away and let me know that she was shipped soon as she get home.
Dear Martha,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
The customer service is excellent and it is easy to post the items we want to sell but is it any possible the sellers have options to ship each item to Vestiaire collective directly for authentication instead of letting only buyers to have selection for direct shipping or the other? The reason I am asking for this because the sellers need some protection as well because some buyers may not be honest to report the issues. Hope the sellers have an option to choose ship each items to Vestiaire soon. Thank you
Dear Yvonne,
Thank you for your kind words about our customer service and for sharing your thoughts regarding the shipping process.
We truly appreciate your feedback! To clarify, only the buyer can select the shipping method during checkout for items that are eligible for direct shipment or shipment with authentication.
We understand your concerns about seller protection, and we want to assure you that ensuring the safety of both sellers and buyers is our top priority. For direct shipments, we always recommend that sellers take photos of the packaging before sending their items. This can help provide additional security and documentation in case any issues arise.
We value your input and will certainly take your suggestions into consideration.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best regards,
The Vestiaire Collective Team
As always, Vestiaire keeps the buyer informed and I trust their judgment on the value of the product.
Dear Philicia,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sam,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team