Vestiaire CollectiveReviews 2,139
About the Business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
The shopping was made easy and my shoe delivery came very quickly from Italy. I'm very satisfied!
This was my first time using this site, and I was thoroughly impressed with the customer service response time to my questions. The quality control inspection and report were also excellent. The condition and quality of the items I ordered were top-notch, as if I had purchased them directly from the Gucci store. And the shipping and delivery were even faster than I had anticipated. I would definitely order from this site again!
Dear Ralanda,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
Satisfied with the merchandise and the timely delivery time.
Dear Susan,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience was pleasant and it always is. I always fund everything I need at a great price
Dear Royasia,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy and efficient transaction and item as described: very happy!
Dear Sharon,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good experience using the consignment process, however I think it should be clearer that the seller is still responsible for answering any questions regarding the listing. I was under the impression that Vestiaire handles the whole sale.
Dear Tia,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Fantastic! Easy to use and navigate. Clear communication. Confidence in the inspection process. Fast shipping.
Dear Chrissy,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Good website and professional experience have what I''m looking for!
Dear John,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I found exactly what I was looking for. Was able to replace worn out beloved bag.
Easy transaction and the bag arrived quickly. Very happy.
Dear Barbara,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Having acquired numerous designer items for photo shoots, best year has been an ideal platform to recycle the clothing service to some
Dear Steve,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiaire is the most professional and trustworthy company I have purchased from on the internet. In the future, I plan to make more purchase from Vestiaire.
Dear Rhonda,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I wish they explained with English 🙂
Item i received its beautiful.
Dear Anna,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
My experience overall was easy and quick. The seller got back with me in a timely manner. We negotiated a price we both agreed on. Very easy
Dear Tiffany,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I did get something and it wasn't described accurately (and wasn't able to return it) so more details is essential.
Vestiaire itself is brilliant. No qualms.
Delivery method via Evri is horrendous. Bought expensive Cartier earrings, that didn't arrive on time, when they did they were stripped from box, packaging and chucked back into the outer box like trash! Was so upset on delivery, but thoroughly going through the parcel we found earrings in crevices of outer box, could do easily have been lost.
Not keen on Vestiaire if they use Evri.
The shoes I received were exactly as described, and the customer service and contact with the store was Great!
Dear Trish,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Always a great experience! Excellent customer service. I was hesitant because I wasn't able to talk live, but the text messages were fantastic!
Dear Melissa,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item just as shown. Arrived in original box with dust bag. Beautiful wallet.
Dear Carole,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Tres belle expérience je suis très contente de mes commandes
Chèr(e) Wanja,
Nous vous remercions d’avoir pris le temps de partager avec nous vos retours 😊
Nous espérons vous revoir très vite et vous souhaitons une excellente journée!
L’équipe Vestiaire Collective
The seller was very quick to respond which was fabulous and we came to a sale very fast.
Dear Lisa,
Thank you for taking the time to share your feedback with us 😊
We hope to see you again very soon and wish you a great day!
The Vestiaire Collective Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kim,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team