Vestiaire CollectiveReviews 2,502
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Fast shipping and secure packaging. The ring arrived very clean, polished, and clearly well cared for. It looks professionally prepared and I'm very happy with the purchase.
It was my first time dealing with Vestiaire Collective, and the whole experience was pleasant and easy. I was kept informed throughout the entire process. The shoes I bought were inspected and sent to my address in a timely manner. I would buy with confidence from Vestiaire Collection at any time.
Dear Adriana,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I received a package but it was empty box. I tried reaching out Vestiaire with no reply to no email sent to support team. Then I file a complaint and dispute with Affirm and was told I have to pay &400 for an item I never received because proof of delivery was submitted by the company! This is fraud… I wished I would have used my banking card because I would have not had to pay $400 for an empty box!
Dear Eboni,
Thank you for your feedback. We understand your concern about the empty parcel from your order (Sunglasses Chanel).
Please note that we have a strict procedure for handling claims related to receiving an empty package.
We would like to inform you that we did not receive any emails or claims regarding this issue, which is why there has been no response from us. Our records show no communication from you.
To address this matter, we have forwarded your case to the appropriate team, who will investigate with the carrier to locate your item and determine liability. This process may take 20–30 days.
We recommend checking your email regularly, as our team will provide updates there.
Thank you for your cooperation, and we are here for any further assistance.
Best regards,
The Vestiaire Collective team
I am so impressed, with Vestiaire. A coat I ordered turned out to not be as advertised. The coat failed the authentication and my money was refunded. Thank you so very much.
Dear Elizabeth,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very helpful. I've purchased a few items from Vestiaire & am very satisfied. My last purchase was cancelled due to owner not shipping on time. The online rep helped me understand what the next steps can be. Plus V sent me a coupon for inconvenience. Overall very satisfied with experience and service.
Dear Gayle,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The buyer / seller fee is pretty high. The customer just hit and run after the offer accepted, so no feature for automatically check out. It's hard to make a deal with the total price including everything that is too much.
Dear llykkr,
Thank you for sharing your feedback with us.
We understand your concerns regarding your commission and the offer you received.
Please be informed that the commission fee applied to each item sold or purchased covers essential services such as customer support and digital authentication. These fees are automatically calculated based on several factors, including the buyer's and seller's locations, currency, item price, and type.
Regarding offers, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, they are not obligated to proceed. If the deadline passes without confirmation, the offer expires, and the item remains available for sale.
For more details, you can refer to our guide on using the "Make an Offer" feature:
https://faq.vestiairecollective.com/hc/en-gb/articles/360000809498-Seller-How-to-Use-the-Make-an-Offer-Feature
If you prefer not to receive offers in the future, you may disable this option by going to:
Log in > Listings > Settings > Offers
We appreciate your understanding. Should you need further assistance, please do not hesitate to contact us.
Best regards,
The Vestiaire Collective Team
Great customer support you can speak to an actual human being within a minute or two and they are well equipped to answer your query
Dear Nichola,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Bad experience, bad customer service. Never again
Dear Tristan,
Thank you for your feedback. We are sorry to hear that our service did not meet your expectations, especially regarding the condition of the Louis Vuitton Keepall leather travel bag you received.
Please note that we take compliance seriously, which is why we have a return policy that allows claims within 72 hours of delivery.
You had until October 13th to report any issues with the leather coming off or tearing, but you contacted us on October 27th. Due to this significant delay, we cannot proceed with the return.
If you do not wish to keep the item, you may relist it under your account with an accurate description to recover some of your investment.
We appreciate your understanding and respect your decision not to continue with us. Please know we're here to assist further if needed.
Best regards,
The Vestiaire Collective team
I packed my bracelet to ensure it would not get damaged whilst on transit to the customer. When it arrived at the customer it was broken. She then ASSUMED that the stones looked like they were detached and had been 'guled' back on.
This was not the case. It was a perfect bracelet and no gems had ever come off. Now your process is to apparently have the damaged goods sent back to me to re-list. How can I re-list something the customer destroyed?
Dear member,
Thank you for your feedback. We understand your concern about the return of your Kenneth Jay Lane Bracelet due to the buyer's claim of a conformity issue.
Please note that buyers have 72 hours after delivery to file a claim for non-conformity, along with supporting evidence. In this case, the buyer reported that the central pearl was detached upon arrival and appeared previously repaired.
Our experts have authorized the return process for you. As a seller, you also have 72 hours from delivery to claim non-conformity if the returned item is not in its original condition. Providing evidence like photos or videos taken before shipping is essential for our investigation.
These protocols aim to protect both buyers and sellers while ensuring trust in every transaction on our platform.
Thank you for your understanding. We are here for any further assistance.
Best regards,
The Vestiaire Collective team
This was my first purchase and I am very happy with it! My bag is very vintage, pics of every corner showing small wear and tear and I appreciated this. My bag came exactly as pictured and in a timely fashion!
Dear Ashley,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It's always easy and quick and very efficient when it comes to making an offer and ultimately buying an item. I also feel safe in the knowledge that the item has been checked and verified for authenticity.
Dear Jenifer,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was very surprised and happy to find pants by a favorite designer that were no longer available, in my size. Not only that, they were in new condition with tags! The buying process was easy. My item was shipped to me timely. I highly recommend Vestaire.
Dear Michelle,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Vestiare's navigation of accessories have a lot of room for improvement. I find it difficult to sort through these by colour and material. A comprehensive video guide for sellers to list and classify their items would be a great long-term investment.
Dear Matthew,
Thank you for sharing your feedback with us.
We truly appreciate your insight regarding the navigation of accessories on Vestiaire Collective.
We understand that sorting items by color and material is important for a smooth shopping and selling experience. Currently, our platform offers various filters and sorting options, but we acknowledge that there is room for improvement. Please be assured that we are continuously working on enhancing our user interface to make browsing and listing easier and more intuitive for all members.
Your suggestion to provide a comprehensive video guide for sellers is excellent. Please rest assured that we will take your feedback into consideration.
Thank you for your understanding.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
Your team marked the item as defective and it wasn't! The sleeve was supposed to be shorter than the other one since only one hung off the shoulder. So of course, the sleeve that hung off the shoulder would be shorter than the one that didn't. It's supposed to be like that! And I was disappointed that there was no where that I could reply back explaining this to the person checking the dress and marking it as a defect! You made me lose on a sale!
Dear Member,
Thank you for bringing this to our attention.
We are sorry to hear that your item did not pass the quality control checks.
As per our policy, all orders placed with authenticated shipping are first sent to our team for physical inspection to verify both authenticity and conformity with the description provided by the seller. If any discrepancies are found, our team initiates a negotiation with the buyer. The buyer then has 72 hours to either accept the revised description or cancel the order.
Following a detailed review of your recent sale Zac Posen Maxi dress, our experts confirmed that the condition of the item is not as described due to the alterations on the item, specifically on the armpit lining. Additionally, the left sleeve measures 21 inches, while the right sleeve measures 24 inches. A negotiation was launched accordingly; however, the buyer chose to cancel the order.
As you requested to get this item back, it was successfully delivered to you on 29/10/2025.
Thank you for your understanding upon this.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
Unfortunately, my experience with this item was disappointing. The bag arrived with a noticeable sticky texture, and there were visible white remnants of dried cream caught in the stitching — suggesting it hadn't been properly cleaned or inspected before shipping.
Additionally, the dust bag included was fake, which is concerning given the expectations of authenticity and quality on a luxury resale platform. I hope greater care is taken with future listings to ensure accuracy and cleanliness.
Dear Vivian,
Thank you for sharing your feedback with us.
We are sorry to hear that your order did not meet your expectations, and we understand your concerns regarding the dust bag included with your Chanel 19 handbag.
Please be assured that your item was authenticated and thoroughly inspected by our team of experts before shipping. Customers have 72 hours from delivery to report any issues with supporting evidence. After this period, sales are considered final.
However, we are unlocking a return for re-inspection of the item, including the bag and the dust bag. We will email you shortly with return instructions. Upon receipt, our experts will carefully verify the item.
If it does not meet our brand quality standards, a full refund will be issued within five working days. If it does meet standards, the item will be relisted, minus our usual selling fee, or returned to you upon request if not sold.
Thank you for your understanding. Please let us know if you require further assistance.
Kind regards,
The Vestiaire Collective Team
I messaged the Buyer and was disappointed when I didn't receive a reply. The Buyer got a fantastic deal on my Victoria Beckham dress and I could have sold it for a much higher price and should have!
Some if your Buyers put offers on my items for sale and then don't complete the sale - this is very bad practice.
Dear Julia,
Thank you for sharing your feedback with us.
We understand your concern regarding the lack of response from the buyer and the impact on your sale.
As per our policy, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, it is important to note that they are not obligated to proceed with the order. If the deadline passes without confirmation, the offer expires, and the item remains available for sale.
Additionally, if you prefer not to receive offers in the future, you can disable the "Make an Offer" option by following these steps:
Log in > Listings > Settings Offers
We appreciate your understanding on this matter. Should you require any further assistance, please do not hesitate to reach out.
Best regards,
The Vestiaire Collective Team
The pricing system makes it quite expensive for buyers. I tend to sell more on eBay because their commission and fee structure is much simpler.
Dear Jasmin,
Thank you for sharing your feedback with us.
We understand your concerns regarding the buyer service fees charged on our platform
The buyer service fee covers essential services like guaranteed delivery, Online inspection, Physical authentication, Free relist, Always-on Customer Support, our services for handling all the paperwork involved in your order, from customs and border authorities to international shipping.
For a detailed breakdown of the buyer service fees and how they are applied, please check our Help Centre by following these steps:
Help Centre > Buying > Checkout & Payment > Customs, Fees & VAT
We remain available for any further information.
Best regards,
The Vestiaire Collective team
Great App for Luxury Lovers!
I've been using the Vestiaire Collective app for a while and I'm really satisfied. It's super easy to browse, buy, and sell authentic luxury pieces. I love that every item goes through an authentication process—it gives me peace of mind when buying designer items. The app is user-friendly, the customer service is responsive, and I've had great experiences both as a buyer and a seller. Highly recommend it for anyone who loves sustainable fashion and luxury finds!
Dear Juisa,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Was originally upset because i ordered a beautiful pair of sunglasses for my mums 50th however the order was cancelled without a given reason. However, a few months later i was able to find the same pair just in time and everything was perfect. Paid extra for the authentication service too and couldnt be happier with it.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Having a Platform to sell the Upscale Clothing Pieces that I source has been very rewarding. Selling on Vestiaire Collective has been Easy and I love everything about this platform
Dear Kris,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Erika,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team