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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Best prices with authenticity Items clearly shown in pictures. Fast response to chats great communications.
I have received 4 exquisite pieces so far! I have received many compliments from the two Gucci bags I purchased. I will continue to use your site and recommend it as well!
Dear Eileen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Saved searches for products is great as it notified me of the exact item I was looking for. Offer option is great and I received a fantastic product!
Dear Rachel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Smooth and quick
Connect to the right customer
Lovely
Dear member,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Sold an item to a buyer. They said there was an issue with it and returned it, meanwhile the item was in near perfect condition for being a vintage item. Seems like they had buyers remorse. Vestiaire accepted the return even though there is technically no returns. I am very disappointed in this, especially bc my item was basically in perfect condition & with all the fees you have to pay with them I doubt I will sell anything with them again.
It seems like my profit was more when I first sold items and less after I had sold a few items?
Dear Christine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was pleased with how straightforward the upload, approval and postage system was. The suggested price was also accurate and I was happy with the price my item sold for. I'd definitely use Vestiaire Collective again to sell high quality items.
Dear Rachel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The item was as described. Arrived in a timely matter and in perfect condition.
Dear Jenn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Its very hard to list items for sale unlike depop which is a lot more seamless and quicker. I also think VC are too strict with what photos they do or don't allow on their website. It makes the selling experience more difficult.
I am very dissatisfied with Vestiaire Collective. The platform is full of hidden fees that create confusion and mistrust between buyers and sellers. When you negotiate and confirm a price, the other party never actually sees the same number. For example, I confirmed $400 for a wallet, but the seller told me she only received $357. On the other side, when the seller sent me a $400 offer, I ended up being charged $460. These extra, unclear fees make it feel like the platform is manipulating users. This practice destroys trust, because both buyer and seller end up feeling like the other is lying. Even worse, sometimes when you accept an offer, the transaction doesn't actually go through. I get the impression that some sellers just send offers to spy on competitor pricing, which wastes time and energy. The so-called discount codes are also misleading. They advertise 10–15% off, but in reality the discount is capped at $50. This is never made clear upfront. I wasted time multiple times before realizing that no matter the price or the percentage advertised, the maximum discount is always $50. Just be honest and say that. Overall, Vestiaire Collective's hidden fees, manipulative discounts, and unreliable transactions make for a disappointing and frustrating experience. Unless they improve transparency and trust, they risk losing loyal buyers and sellers like me.
Extremely pleased with my experience. The customer service was excellent.
Dear Rosemary,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I used this site twice. Great sellers, beautiful authentic merchandise and quick shipping!
Dear Catherine,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Easy transaction, buyer paid, i packed and posted the item and my cash will be paid anytime now. What could be easier?!
Dear Lin,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Excellent everything came on time as described I would like a few more chisels I larger cloths sizes
Dear Joyce,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was a very good experience, from choosing the price of my item to pictures, posting labels and communication, just very easy
Dear Shakeel,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I always find great items at the best prices. Anytime I have an event or season change I start here forst
Dear Keycha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Product was good, the delivery time was not exactly what I would expect.
Dear lesley,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The mandatory authentication fee is crazy! It's not necessary when the buyer is already certain about the item they're purchasing. In addition to that are the unreasonable duties! The fees alone amounted to $190 USD and were the reason why I didn't buy the item I wanted :(
My overall experience with Vestiaire Collective has been amazing. I've used the platform both as a buyer and a seller, and I've been impressed each time. The quality of items is unmatched, the payment process is smooth and reliable, and shipping is always fast and trustworthy.
Dear Breezy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Selling on Vestiaire has been really smooth so far! The process is easy, payments are reliable, and I love that my items are reaching buyers who truly appreciate fashion. Definitely a great platform for resellers.
Dear Chris,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team
Dear Linda,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team