Vestiaire CollectiveReviews 2,609
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
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Customer Service
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great experience finding what I wanted and the seller was easy to communicate with. Shipping was fast and item was in perfect condition.
The fine print of only being able to return to professional sellers is not readily available. And even once you know it, there's no way to only filter to professional sellers. If I could identify the professional sellers I would buy so much more from Vestiaire but it's difficult to make a financial commitment of the amount I would want to buy high end designers while not easily being able to identify what could be returned if it doesn't fit.
Dear Alina,
Thank you for your feedback. We are sorry to hear that your order for the Dior Silk mini dress did not meet your expectations. We understand your need to verify a seller’s status before making a purchase.
Please note that for items you are interested in, you can easily check the seller’s status (Professional seller) by going to their item page and checking the seller's profile. After that, you can proceed with your purchase.
We look forward to hearing from you and are available for any further assistance.
Best regards,
The Vestiaire Collective team
Purchased a bag which was significantly different to how it was described with major damage. Told the seller I was overseas and asked to delay shipping but they refused. By the time I got back and reported the issue to vestaire, they said I was out of time to lodge a dispute even though I wasn't even in the country to receive the item. Worst experience ever. I am currently disputing this purchase with my credit card company.
Dear Lilian,
Thank you for your feedback. We apologize that the Saint Laurent Rive Gauche tote did not meet your expectations and that its delivery did not align with your travel plans. We understand your concern regarding the shipping delay.
Regarding shipping postponements, for orders with "Authenticated Shipping," we can sometimes coordinate with our logistics team to hold a package if you contact us during inspection. However, once the item is cleared and dispatched, the process becomes automated.
Please understand that sellers do not have the option to extend it. A two-week delay would have resulted in an automatic cancellation of the sale and could negatively impact the seller's status, which is why it was sent as scheduled.
For more information: https://faq.vestiairecollective.com/hc/en-gb/articles/208749269-Buyer-How-Long-Does-the-Seller-Have-to-Send-My-Item
Concerning the item's conformity, during inspection, we confirmed the bag's authenticity and its compliance with the seller's description. No undisclosed flaws were found; otherwise, you would have received a "Negotiation Report" allowing for cancellation.
According to our policy for items from individual sellers, any claims regarding non-conformity must be made within 72 hours of delivery. Since your report came after this period and since all sales are final, we cannot take further action.
For more information: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
We appreciate your understanding and are here if you have more questions.
Best regards,
The Vestiaire Collective Team
Found a beautiful, classic Gucci bag for a fair price in amazing condition.
Excellent delivery service with good communication and the item had already been checked and verified through the in house authentication process.
The website makes it easy to find items with the search tool
Dear Perelandra,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Absolute most atrocious smelling perfume emanating from this jacket, which cannot be washed because it's fur. If you're selling second hand, it's common courtesy not to sell items that have been drenched in perfume (in case you didn't know, not everyone likes the same smells as you or wants to smell like it anytime they wear the coat they spent 300$ on). If you have a strong perfume on the article you're selling, at least put that in the description. It's just rude.
Dear Shannon,
Thank you for reaching out to us.
We understand your concern regarding the persistent odor of the Onitsuka Tiger boots purchased on November 11,2025. We sincerely apologize for any inconvenience this has caused.
As this item was purchased from an individual seller with authenticated shipping, the standard procedure for reported issues is a "return for a second check." If a second inspection confirms that the item does not match the original description, you receive a full refund. If the item is found to match the description, it is relisted for sale on your behalf.
You can find more details regarding our return policy here: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
Upon reviewing your order, we noted that the item was delivered on December 1,2025. According to our policy, any issues regarding an item's condition or conformity must be reported within 72 hours of delivery. Because this timeframe has passed, we are unable to process a standard return. So, now the available option is to relist if you wish.
We remain available should you have any further questions or if you would like to discuss how to proceed.
Best regards,
The Vestiaire Collective Team
Very happy with the purchasing experience using Vestiaire Collective. The platform is very easy to use and the authentication process was quick and provides additional comfort when buying a higher cost item.
Dear Shae,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Very professional and very good quality items. Desig brands that are in excellent condition. Delivery is very good and the price is reasonable for what you get in some items.
Dear Carola,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Great shopping experience, very easy, great photos and listing description, and the seller shipped quickly.
I also like that there is a verification/ review process for items, it let's you feel confident that you're getting an another objective overview of the quality of the item you're purchasing to ensure the quality matches the description.
Dear Jamie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
This was my first purchase. While I was a little hesitant because I had to pay duties and the item was coming from Italy, I will say I had a wonderful experience! Everything went smooth! I loved how I could follow the process through each step along the way. Plus, I got my dream bag that I had been searching for and it was in new condition. The seller and I agreed on a price so I am very happy!
Dear Allison,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I ordered serval top end items. All arrived promptly and it good packaging.
I was happy with the products and will certainly use this service again
Dear Mark,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Sold 3 pieces on here now and every transaction has been smooth and problem free. Definitely would recommend to use for selling designer wear.
Dear Georgina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I am finding it very difficult to upload any photos, none of my photos (on a white background) are accepted which is hugely frustrating and makes me continue to use other websites such as Vinted instead.
Dear Homa,
Thank you for your feedback. We're sorry to hear that you find our listing process challenging, especially when it comes to photo uploads.
At Vestiaire Collective, we uphold quality standards to effectively showcase your items. High-quality images boost buyer confidence and lead to quicker sales.
Please note that all photos must comply with our format and standards before they are accepted. Variations in image quality or missing photos may result in automatic rejection, which will be indicated in the app.
For your Gucci GG Marmont leather crossbody bag, we requested a photo of the serial number, its QR code, and the closure of your item. If these were not submitted within 48 to 72 hours of the request, it led to rejection. We encourage you to re-upload your listing with all required photos following the automatic rejection.
For guidance on necessary photos and tips for improvement, please click here: https://faq.vestiairecollective.com/hc/en-us/articles/209240225-Seller-How-to-Take-Great-Photos-for-Your-Listing
We also noticed that you have multiple listings on our platform. Thank you for your understanding.
If you need further assistance, feel free to reach out.
Best regards,
The Vestiaire Collective Team
Vestiaire are an easy platform to sell through and quick and responsive to any queries. Their verification process is reliable and their overall service, as a seller, I find extremely good.
Dear Camilla,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
All goes very smoothly when ordering.
Very please so far with the website and how they vet the sellers and check the product before sending off.
Dear James,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
First time buyer and it was smooth. Noticed a must ship to by date or the transaction is canceled. Shipped out was close to cut off date, but it worked out. It was the Thanksgiving Holiday.
Dear Michele,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I am pleased with the bag i bought and the condition it is in for the price. Seller shipped item quickly as well and VC authenticated quickly. Received in 1 weeks time. Overall happy and satisfied
Dear Katie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Love Vestaire. I have made several purchases the last couple years for my grand daughters. I utilize the authentication process that gives me complete confidence that I am buying the real thing at good prices. They ship right away and keep me informed of the progress at every step. Haven't missed an important date ever. Thank you
Dear Ross,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have bought twice from this platform with no issues whatsoever as well as sold a high ticket item recently and it was as seamless. Pretty user friendly platform.
Dear Marie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The clutch I purchased matches the advertisement, and I'm very happy with it. The delivery service was prompt and the product was well packed.
Dear Vania,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Being a seller on Vestiaire is such an easy process. I listed my items, answered a few questions from buyers got a few offers and shipped the items very easily. Items sold fast and without any issues. Prices are generally great, everything is secure and I love how easy it is. Would definitely recommend.
Dear Tea,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rachelle,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team