Bought shoes from Vestiaire, they went through an extensive authentication process for free and it turns out they were fake, so instead of receiving them anyway, I got a full refund and they were sent back, incredible and trustable website.

For being a first time buyer I was very pleased. I purchased some items and once they arrived at the HUB your amazing team was honest and sent back items that were not identified to be authentic. Process was quick and items were in mint condition. Very pleased and will definitely continue to shop through your on-line store. I will your refer friends to visit your on-line store with confidence.

This is a fraudulent cash and collect company, which does not offer a real contract with stipulations or other.
I've reported the company to multiple EU legal organisations. Also, be aware of the usage of paid interns and bots.

I love this site where i buy all my affordable designer wear. I love how you can negotiate the prices makes nice things affordable. Would definitely recommend 10/10

This was my first time using this site, and I was thoroughly impressed with the customer service response time to my questions. The quality control inspection and report were also excellent. The condition and quality of the items I ordered were top-notch, as if I had purchased them directly from the Gucci store. And the shipping and delivery were even faster than I had anticipated. I would definitely order from this site again!

I've been a responsible buyer and seller on this platform for over two years, with dozens of successful transactions. Unfortunately, despite my long-term use, every time I've encountered an issue, the customer support has been consistently inadequate. Expect to go through multiple chat conversations, with frequent changes in the support team member responding — each time having to start over and re-explain everything. There are no telephone numbers, no email contacts, and absolutely no way to escalate your case to a senior representative. The only option is an inefficient chat system. There have been several frustrating incidents: A brand-new Moncler ski jacket, bought directly from the official store and complete with tags, was rejected during authentication. I had to reach out to the retailer and request proof of purchase just to confirm its authenticity — they were baffled, and frankly amused, by the platform's decision.
A luxury Celine bag arrived crumpled in a box, folded without any filler or protective inserts. The warehouse packaging is shockingly unprofessional for high-end items.
Most recently, I received a pair of poor-quality sunglasses. When I reached out to report the issue, the platform refused to contact the seller or offer any form of compensation. That was the final straw.
Overall, the customer service is simply poor and not what you'd expect from a platform that handles high-value items. If you're considering where to buy or sell, I strongly suggest exploring alternatives.

I am very happy with my purchase on Vestaire!
This is not my first purchase, I am a returning customer and I will continue to purchase more items that I see.

I have purchased so many magnificent pieces from Vesitaire! I'm a smart shopper and Vesitaire is by far the best I have found! I'm always shopping with them! I highly recommend Vesitaire to all my friends!

Excellent, accurate photos & description provided by the seller. Vestiare keeps you updated about the delivery process. Delivery received safely & just as pictured.
I have been very happy with all my Vestiare purchases.

Amazing app which has endless designer treasures. Very easy to use. The items are inspected prior to you receiving them.

Vestiaire collections are highly recommended to the whole world. I love everything i see and buy in your online store.

I was so happy to find this vintage piece in my size and in perfect condition.
I use Vestiaire Collective for all my hard to find pieces. I've never been disappointed.
I highly recommend this site to all my friends.

The seller response was really fast. And the delivery was also fast. I received the bag that I ordered and it was beautiful and exactly what the seller described. Overalls, I was really really satisfied.

Excellent platform to buy and sell from
And staff are very helpful if there are any issues regarding the item

I had one good experience. I recently had a bad one. With the bad experience I hope that seller was informed about better service. I was very upset with Vestiaire at first then quickly realized it's the sellers responsibility to inform the buyers.

Excellent customer service! They stay on top of your purchase to make sure all is smooth. I appreciated the updates!

I enjoy purchasing from this app for a few reasons; guaranteed quality, fast shipping, high end products at affordable prices, and most of all less new product consumerism. My experience shopping Vestiaire is always 10/10

My account was banned for no reason, after being a trusted seller and having a Trusted Seller badge. VC emailed me about a list of "not authentic" items, which they randomly picked out of the list of items which were rejected at listing by the automatic system. The system refuses items randomly, but after a second try, all these items were approved. So the reason for banning me is still unknown. I put a lot of work and effort into being a good seller, I have over 400 items listed and this means a lot of time and work. And they just simply close my account. They did not even care about those items claiming that are fake, they just handpicked some items just to offer a false explanation about the account being closed. Again, all those items were approved after a second try. And besides, all my sales went to vestiaire to be authenticated and guess what: they were ALL authentic. That's why I had a trusted seller badge.
I do not own or sell or tolerate fake designer items! Ever! I will make complaints everywhere, because this is frustrating. We - sellers - are not idiots. We are just as important as the buyers. And this lack of respect is not acceptable.

Vestiaire is the most professional and trustworthy company I have purchased from on the internet. In the future, I plan to make more purchase from Vestiaire.