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VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
















The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I bought things here and was fake. They didn't help me to return! Recently they blocked me! I don't understand why... I didn't have good experience with Vestiaire Collective!
I have bought 3 bags from Vestaire collective and they are my go to website for preloved designer handbags. I love that you know how much import duties are before you purchase. That is crucial in me either making a purchase or not. They keep you informed every step of the way and let you know if the item that you purchase is accurate with what the seller is selling.
Dear Jenny,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased a beautiful Christian Dior bag, that is still in the store, and still had the tags on it for $1,500 less then retail. It was shipped the day I purchased it, authenticated and in my hands five days later. I couldn't be happier.
Dear Laina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The website is easy to use. The bag I purchased was in perfect condition t condition and the seller was lovely. Shipping was faster than expected. Overall- a fantastic experience.
Dear Lucy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item arrived very quickly and was packaged in a neat box with wrapping and clothe bag as well. I was super impressed with my purchase.
Dear Dorothy
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been shopping with VC for a while and have always had a positive experience. Website easy to use with clear instructions. Service have always been good and reliable.
Dear Priscilla,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I like shopping on Vestiaire Collective. I get good deals on new or gently used designer clothes and shoes that would normally be out of my price range.
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The seller was very willing to negotiate on price so I got the pre-loved treasure I wanted for less. It was in the condition I expected from the photos. Shipping was fast and arrived when expected.
Dear Jackie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was looking for a specific shoe that was released about 4 years ago. And surprisingly, I found the shoes on Vestiaire Collective in my size. The item shipped rather quickly and they were in perfect brand new condition.
Dear Kristina
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
It was great! I loved both purchases that I made and they were easy and stress free. The items I purchased were shipped right away and I had my new items right away. Love them both.
Dear Leah,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
So far, my orders have come quickly and been as expected when delivered. One seller was tardy but you stepped in to speed her up. I'm very pleased.
Dear Kahleen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Amazing product with a great variety - I wish for products that havetax that it would be displayed when looking at the product before going to the checkout experience
Dear Alex,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I have been searching for the Miu Miu s/s harlequin dress for almost a decade and finally found it on Vestiaire, thanks to their daily alerts. Couldn't be happier, thanks so much!
Dear Shauni,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I had a very good experience shopping Vestiaire Collective. The transaction was handled smoothly and I was pleased with the responsiveness of the seller and the site (overall). The site offers a variety of merchandise and I appreciate the follow-up features when interest is expressed in a particular item.
Dear CatLyn,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Super product with great discount. Speedy delivery and well packaged. I know I am giving existing beautiful garments a new home without heavily affecting the environment
Dear Will,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Not as advertised. Said it was unused and it looked very used and had stitching coming out. Fabric was not the same for the trousers and top. Lot of money for a very poor item.
My daughter was delighted with my present for her. I bought her a Tommy Hilfiger Hoodie and Swarovski necklace. I've purchased a leather bag for work which I use everyday. Couldn't be happier such a great find.
Dear Helen,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I purchased an LV agenda planner and it's in excellent condition. All of my purchases have been satisfactory and I'm extremely pleased
Dear Keesha,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Shopping experience was good. The item I bought was in very bad condition and the description was misleading. I am no longer shopping with Vestiaire because i am based in the US and everything has tariffs on top of the item cost + shipping. If the shipping and tariff cost was more visible it would be better. Currently I need to bid on the item then go to checkout before knowing the full cost
Shopping was fine, easy to find stuff I'm interested in, transaction was ok. But I haven't yet received my boots! I think FedEx might have lost my boots. I haven't heard from them
Answer: There are a lot of honest sellers and buyers there (I consider myself one of them) but if anything goes wrong, Vestiaire will do nothing to help, they will spam you with auto replies
Answer: This exact thing happened to me. Completely different top than what was posted. And it still passed their "inspection". I am still fighting with them to no avail. Good luck.
Answer: Dear Peggy, we kindly inform that as soon as you close your account, your ads will be withdrawn and not visible anymore. Best regards
Answer: Dear Vanessa, you will find on the self-titled FAQ article right below: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Vestiaire-Collective-s-return-policy Best regards
Answer: They don't have an email or phone number. Just the link to the chat, so you can never be sure that your message has gone through.
Answer: Dear S R., we regret not being able to get back to you any sooner. We highly suggest to report this message, as we confirm that refunds are automatic and no action on your side is requested. Thank you very much!
Answer: Dear Tanya, we are sorry to hear that you haven't received your payments! Make sure to contact us in Me > Help on the App, if assistance is still required. Best regards!
Answer: Dear Elizabeth, thank you for your question. We must inform that our lines are currently closed! Make sure to find our available contact methods directly on our Contact Us article, in our Help center. We remain available for any further questions or queries you might have. The Vestiaire Collective Team
Answer: Dear Rana, we are getting back to you regarding the processing of your recent purchase. Please note that if your item has been handled in our warehouse in New York, our services have been put on hold for a few days and kindly inform that we are fully operational now! Please rest assured that we remain available for any verification, if you haven't received your purchase yet. Thank you very much for you for your understanding, The Vestiaire Collective Team
Dear Mia,
Thank you for taking the time to share your feedback with us.
We understand your concern regarding the authenticity of the item you have purchased with us.
Having co-signed the Charter for the fight against online resale of counterfeit goods, we absolutely do not condone the presence of replicas on our platform.
This is why we offer a 3-step control. Our curators will first ask sellers an invoice or any documentation proving property of the item. This process is mandatory for high value goods. Once sold and received in our facility, each item will be checked manually by two separate teams to verify the origin of the item and check if the item's state matched the advertised state on the ad.
However, if you still have doubt about the item after receiving it, you can return it to the warehouse for another inspection.
Feel free to start a chat with us on the App in Me > Help, should you have any further questions, we'll be glad to answer them!
Thank you for your understanding and cooperation.
Best regards,
The Vestiaire Collective team