Vestiaire Collective
business logo of Vestiaire Collective

Vestiaire CollectiveReviews 2,309

vestiairecollective.com
casual, general, classic men, womenAge 4-12, 13-18, 19-25, 26-45, 46-60
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From the business

VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.


Clothing item from Vestiaire CollectiveFashion apparel by Vestiaire CollectiveMerchandise from Vestiaire Collective clothing lineVestiaire Collective fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: men, women
Target Age Group: 4-12, 13-18, 19-25, 26-45, 46-60

Shipping

Shipping Cost: $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $200

Returns

Return Policy: no returns
Restocking Fees: no
Refund Policy: no returns for refunds

Sustainability

Recycling Program: no

Product

Style: casual, general, classic
Body Fit: regular, plus size, petite & short
Available Sizes: Men's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL), Women's (4XS, 3XS, 2XS, XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 6XL, 7XL, 8XL, 9XL)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, Alipay, financing, PayPal, Google Pay, Apple Pay
Buy Now Pay Later: Affirm, Klarna, Split It

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Vestiaire Collective?
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Vestiaire Collective Reviews Summary

The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow linda M.
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Best prices with authenticity Items clearly shown in pictures. Fast response to chats great communications.

Date of experience: September 6, 2025
Customer C. Vestiaire Collective Rep
2 days ago

Dear Linda,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Massachusetts
1 review
0 helpful votes
Follow Eileen P.
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I have received 4 exquisite pieces so far! I have received many compliments from the two Gucci bags I purchased. I will continue to use your site and recommend it as well!

Date of experience: September 5, 2025
Customer C. Vestiaire Collective Rep
3 days ago

Dear Eileen,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Rachel W.
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Saved searches for products is great as it notified me of the exact item I was looking for. Offer option is great and I received a fantastic product!

Date of experience: September 4, 2025
Customer C. Vestiaire Collective Rep
4 days ago

Dear Rachel,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

California
1 review
0 helpful votes
Follow ET T.
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Smooth and quick
Connect to the right customer
Lovely

Date of experience: August 11, 2025
Customer C. Vestiaire Collective Rep
4 days ago

Dear member,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Pennsylvania
1 review
0 helpful votes
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Sold an item to a buyer
September 14, 2025

Sold an item to a buyer. They said there was an issue with it and returned it, meanwhile the item was in near perfect condition for being a vintage item. Seems like they had buyers remorse. Vestiaire accepted the return even though there is technically no returns. I am very disappointed in this, especially bc my item was basically in perfect condition & with all the fees you have to pay with them I doubt I will sell anything with them again.

Date of experience: September 1, 2025
Florida
1 review
0 helpful votes
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It seems like my profit was more when I first sold items and less after I had sold a few items?

Date of experience: September 3, 2025
Customer C. Vestiaire Collective Rep
4 days ago

Dear Christine,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Rachel W.
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I was pleased with how straightforward the upload, approval and postage system was. The suggested price was also accurate and I was happy with the price my item sold for. I'd definitely use Vestiaire Collective again to sell high quality items.

Date of experience: July 31, 2025
Customer C. Vestiaire Collective Rep
5 days ago

Dear Rachel,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
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The item was as described
September 13, 2025

The item was as described. Arrived in a timely matter and in perfect condition.

Date of experience: September 3, 2025
Customer C. Vestiaire Collective Rep
5 days ago

Dear Jenn,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Australia
1 review
0 helpful votes
Follow Sally M.
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Its very hard to list items for sale unlike depop which is a lot more seamless and quicker. I also think VC are too strict with what photos they do or don't allow on their website. It makes the selling experience more difficult.

Date of experience: September 3, 2025
Texas
1 review
0 helpful votes
Follow mehrnoosh A.
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I am very dissatisfied with Vestiaire Collective. The platform is full of hidden fees that create confusion and mistrust between buyers and sellers. When you negotiate and confirm a price, the other party never actually sees the same number. For example, I confirmed $400 for a wallet, but the seller told me she only received $357. On the other side, when the seller sent me a $400 offer, I ended up being charged $460. These extra, unclear fees make it feel like the platform is manipulating users. This practice destroys trust, because both buyer and seller end up feeling like the other is lying. Even worse, sometimes when you accept an offer, the transaction doesn't actually go through. I get the impression that some sellers just send offers to spy on competitor pricing, which wastes time and energy. The so-called discount codes are also misleading. They advertise 10–15% off, but in reality the discount is capped at $50. This is never made clear upfront. I wasted time multiple times before realizing that no matter the price or the percentage advertised, the maximum discount is always $50. Just be honest and say that. Overall, Vestiaire Collective's hidden fees, manipulative discounts, and unreliable transactions make for a disappointing and frustrating experience. Unless they improve transparency and trust, they risk losing loyal buyers and sellers like me.

Date of experience: September 2, 2025
Australia
1 review
0 helpful votes
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Extremely pleased with my experience
September 11, 2025

Extremely pleased with my experience. The customer service was excellent.

Date of experience: September 2, 2025
Customer C. Vestiaire Collective Rep
6 days ago

Dear Rosemary,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
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I used this site twice
September 11, 2025

I used this site twice. Great sellers, beautiful authentic merchandise and quick shipping!

Date of experience: September 1, 2025
Customer C. Vestiaire Collective Rep
7 days ago

Dear Catherine,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Lin J.
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Easy transaction, buyer paid, i packed and posted the item and my cash will be paid anytime now. What could be easier?!

Date of experience: August 27, 2025
Customer C. Vestiaire Collective Rep
7 days ago

Dear Lin,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Florida
1 review
0 helpful votes
Follow joyce m.
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Excellent everything came on time as described I would like a few more chisels I larger cloths sizes

Date of experience: September 1, 2025
Customer C. Vestiaire Collective Rep
7 days ago

Dear Joyce,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow Shakeel R.
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It was a very good experience, from choosing the price of my item to pictures, posting labels and communication, just very easy

Date of experience: August 30, 2025
Customer C. Vestiaire Collective Rep
1 week ago

Dear Shakeel,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Maryland
2 reviews
0 helpful votes
Follow Keycha M.
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I always find great items at the best prices. Anytime I have an event or season change I start here forst

Date of experience: August 30, 2025
Customer C. Vestiaire Collective Rep
1 week ago

Dear Keycha,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

GB
1 review
0 helpful votes
Follow lesley C.
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Product was good, the delivery time was not exactly what I would expect.

Date of experience: August 30, 2025
Customer C. Vestiaire Collective Rep
1 week ago

Dear lesley,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

Illinois
1 review
0 helpful votes
Follow Anna F.
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The mandatory authentication fee is crazy! It's not necessary when the buyer is already certain about the item they're purchasing. In addition to that are the unreasonable duties! The fees alone amounted to $190 USD and were the reason why I didn't buy the item I wanted :(

Date of experience: August 29, 2025
Indiana
1 review
0 helpful votes
Follow Breezy M.
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My overall experience with Vestiaire Collective has been amazing. I've used the platform both as a buyer and a seller, and I've been impressed each time. The quality of items is unmatched, the payment process is smooth and reliable, and shipping is always fast and trustworthy.

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
1 week ago

Dear Breezy,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team

New York
1 review
0 helpful votes
Follow chris C.
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Selling on Vestiaire has been really smooth so far! The process is easy, payments are reliable, and I love that my items are reaching buyers who truly appreciate fashion. Definitely a great platform for resellers.

Date of experience: August 29, 2025
Customer C. Vestiaire Collective Rep
1 week ago

Dear Chris,

We thank you very much for taking the time to share your feedback with us 😊

We wish you a lovely day ahead and really hope to see you again really soon!

The Vestiaire Collective team