The communication with the seller was very poor. This was the first time I have ever experienced a seller who indicates that an item has been shipped but is unwilling to provide tracking. The item arrived the day before Vestiaire would have canceled and I missed giving the item on my daughter's birthday. Hopefully this was isolated.

Your charges were a huge percentage of what I sold the item for, I hadnt realised that when listing. Consequently, I took everything off and put it on Vinted.

On the Plus side I had a larger audience, I would only use you now for higher value items

The item arrived late and didn't fit, I had to relist the item as a return wasn't an option, I have now had to drop the price to half of what I paid for it, won't be purchasing from this site again, unless I have seen an item and know the exact size.

Vestiaire was great seller was not they were unresponsive and lacked proper description. They seemingly hid flaws with pictures. Listed incorrect size.

Dreadful. Will never use again. Always on the side of the buyer Item sent back to me and never got to the reason why. May have been worn by buyer and decided didn't like so the stench of perfume was hideous but as I said after talking to others they all agree you don't deserve our business

I had a great experience shopping with Vestiaire Collective. The site is easy to use and easy to purchase and/or make an offer to the seller. This was my first purchase and definitely will not be the last!

I purchased a pair of shoes on Vestiaire in December which were supposed to be Alexander McQueen. I didn't wear them straight away, and only wore them in February. After just one wear both soles have completely shredded. I assume they must have been broken when I received the shoes but I had not spotted it and it was not indicated in the listing that there was any issue.

There is nowhere on Vestiaire to report these problems or to give the seller feedback / review. So Ive spent money on a faulty item which I cannot return, and I cannot even notify Vestiarire of the problem while the seller (RANRAN) goes completely unaccountable.

Your help team were fantastic in every aspect of help they were instant in there response and put forward a program of instructions to follow. But as previously stated for the amount of money the watch cost me I just couldn't afford the time and effort to return photos etc of the watch I purchased that didn't work and just put it in a cupboard.

Great experience finding what I wanted and the seller was easy to communicate with. Shipping was fast and item was in perfect condition.

The fine print of only being able to return to professional sellers is not readily available. And even once you know it, there's no way to only filter to professional sellers. If I could identify the professional sellers I would buy so much more from Vestiaire but it's difficult to make a financial commitment of the amount I would want to buy high end designers while not easily being able to identify what could be returned if it doesn't fit.

Purchased a bag which was significantly different to how it was described with major damage. Told the seller I was overseas and asked to delay shipping but they refused. By the time I got back and reported the issue to vestaire, they said I was out of time to lodge a dispute even though I wasn't even in the country to receive the item. Worst experience ever. I am currently disputing this purchase with my credit card company.

Found a beautiful, classic Gucci bag for a fair price in amazing condition.
Excellent delivery service with good communication and the item had already been checked and verified through the in house authentication process.
The website makes it easy to find items with the search tool

Absolute most atrocious smelling perfume emanating from this jacket, which cannot be washed because it's fur. If you're selling second hand, it's common courtesy not to sell items that have been drenched in perfume (in case you didn't know, not everyone likes the same smells as you or wants to smell like it anytime they wear the coat they spent 300$ on). If you have a strong perfume on the article you're selling, at least put that in the description. It's just rude.

Very professional and very good quality items. Desig brands that are in excellent condition. Delivery is very good and the price is reasonable for what you get in some items.

Great shopping experience, very easy, great photos and listing description, and the seller shipped quickly.
I also like that there is a verification/ review process for items, it let's you feel confident that you're getting an another objective overview of the quality of the item you're purchasing to ensure the quality matches the description.

This was my first purchase. While I was a little hesitant because I had to pay duties and the item was coming from Italy, I will say I had a wonderful experience! Everything went smooth! I loved how I could follow the process through each step along the way. Plus, I got my dream bag that I had been searching for and it was in new condition. The seller and I agreed on a price so I am very happy!

I ordered serval top end items. All arrived promptly and it good packaging.
I was happy with the products and will certainly use this service again