Vestiaire CollectiveReviews 2,468
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From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
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Customer Service
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Membership Programs
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Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was very surprised and happy to find pants by a favorite designer that were no longer available, in my size. Not only that, they were in new condition with tags! The buying process was easy. My item was shipped to me timely. I highly recommend Vestaire.
Vestiare's navigation of accessories have a lot of room for improvement. I find it difficult to sort through these by colour and material. A comprehensive video guide for sellers to list and classify their items would be a great long-term investment.
Dear Matthew,
Thank you for sharing your feedback with us.
We truly appreciate your insight regarding the navigation of accessories on Vestiaire Collective.
We understand that sorting items by color and material is important for a smooth shopping and selling experience. Currently, our platform offers various filters and sorting options, but we acknowledge that there is room for improvement. Please be assured that we are continuously working on enhancing our user interface to make browsing and listing easier and more intuitive for all members.
Your suggestion to provide a comprehensive video guide for sellers is excellent. Please rest assured that we will take your feedback into consideration.
Thank you for your understanding.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
Your team marked the item as defective and it wasn't! The sleeve was supposed to be shorter than the other one since only one hung off the shoulder. So of course, the sleeve that hung off the shoulder would be shorter than the one that didn't. It's supposed to be like that! And I was disappointed that there was no where that I could reply back explaining this to the person checking the dress and marking it as a defect! You made me lose on a sale!
Dear Member,
Thank you for bringing this to our attention.
We are sorry to hear that your item did not pass the quality control checks.
As per our policy, all orders placed with authenticated shipping are first sent to our team for physical inspection to verify both authenticity and conformity with the description provided by the seller. If any discrepancies are found, our team initiates a negotiation with the buyer. The buyer then has 72 hours to either accept the revised description or cancel the order.
Following a detailed review of your recent sale Zac Posen Maxi dress, our experts confirmed that the condition of the item is not as described due to the alterations on the item, specifically on the armpit lining. Additionally, the left sleeve measures 21 inches, while the right sleeve measures 24 inches. A negotiation was launched accordingly; however, the buyer chose to cancel the order.
As you requested to get this item back, it was successfully delivered to you on 29/10/2025.
Thank you for your understanding upon this.
Should you need further assistance, please let us know.
Kind regards,
The Vestiaire Collective team
Unfortunately, my experience with this item was disappointing. The bag arrived with a noticeable sticky texture, and there were visible white remnants of dried cream caught in the stitching — suggesting it hadn't been properly cleaned or inspected before shipping.
Additionally, the dust bag included was fake, which is concerning given the expectations of authenticity and quality on a luxury resale platform. I hope greater care is taken with future listings to ensure accuracy and cleanliness.
Dear Vivian,
Thank you for sharing your feedback with us.
We are sorry to hear that your order did not meet your expectations, and we understand your concerns regarding the dust bag included with your Chanel 19 handbag.
Please be assured that your item was authenticated and thoroughly inspected by our team of experts before shipping. Customers have 72 hours from delivery to report any issues with supporting evidence. After this period, sales are considered final.
However, we are unlocking a return for re-inspection of the item, including the bag and the dust bag. We will email you shortly with return instructions. Upon receipt, our experts will carefully verify the item.
If it does not meet our brand quality standards, a full refund will be issued within five working days. If it does meet standards, the item will be relisted, minus our usual selling fee, or returned to you upon request if not sold.
Thank you for your understanding. Please let us know if you require further assistance.
Kind regards,
The Vestiaire Collective Team
I messaged the Buyer and was disappointed when I didn't receive a reply. The Buyer got a fantastic deal on my Victoria Beckham dress and I could have sold it for a much higher price and should have!
Some if your Buyers put offers on my items for sale and then don't complete the sale - this is very bad practice.
Dear Julia,
Thank you for sharing your feedback with us.
We understand your concern regarding the lack of response from the buyer and the impact on your sale.
As per our policy, once an offer is accepted, the buyer has 24 hours to complete the purchase. However, it is important to note that they are not obligated to proceed with the order. If the deadline passes without confirmation, the offer expires, and the item remains available for sale.
Additionally, if you prefer not to receive offers in the future, you can disable the "Make an Offer" option by following these steps:
Log in > Listings > Settings Offers
We appreciate your understanding on this matter. Should you require any further assistance, please do not hesitate to reach out.
Best regards,
The Vestiaire Collective Team
The pricing system makes it quite expensive for buyers. I tend to sell more on eBay because their commission and fee structure is much simpler.
Dear Jasmin,
Thank you for sharing your feedback with us.
We understand your concerns regarding the buyer service fees charged on our platform
The buyer service fee covers essential services like guaranteed delivery, Online inspection, Physical authentication, Free relist, Always-on Customer Support, our services for handling all the paperwork involved in your order, from customs and border authorities to international shipping.
For a detailed breakdown of the buyer service fees and how they are applied, please check our Help Centre by following these steps:
Help Centre > Buying > Checkout & Payment > Customs, Fees & VAT
We remain available for any further information.
Best regards,
The Vestiaire Collective team
Great App for Luxury Lovers!
I've been using the Vestiaire Collective app for a while and I'm really satisfied. It's super easy to browse, buy, and sell authentic luxury pieces. I love that every item goes through an authentication process—it gives me peace of mind when buying designer items. The app is user-friendly, the customer service is responsive, and I've had great experiences both as a buyer and a seller. Highly recommend it for anyone who loves sustainable fashion and luxury finds!
Dear Juisa,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Was originally upset because i ordered a beautiful pair of sunglasses for my mums 50th however the order was cancelled without a given reason. However, a few months later i was able to find the same pair just in time and everything was perfect. Paid extra for the authentication service too and couldnt be happier with it.
Dear Member,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Having a Platform to sell the Upscale Clothing Pieces that I source has been very rewarding. Selling on Vestiaire Collective has been Easy and I love everything about this platform
Dear Kris,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I sent a counter offer with a view to negotiating but the would-be buyer just disappeared. D
Do people not negotiate now? He offered £2100 below asking price which took as an opening bid.
I guess your clients are not au fait with the auction world- Bonhams etc
Dear Lynnie,
Thank you for taking the time to share your feedback with us.
We understand your concern about situations where accepted offers do not lead to payment from the buyer.
We are currently reviewing your suggestion related to buyers not fulfilling their offers. Although our system does not enforce purchases, we will update all members regarding any changes associated with this feature.
You can control how often you receive offers for your listings by referring to our FAQ here: Help Centre > Selling > My Listings > Make an offer.
For now, you have the freedom to accept or decline offers as you wish.
We value your understanding and are here to assist you.
Best regards,
The Vestiaire Collective team
I purchased a pair of Salvatore Ferragamo shoes from Vestiaire Collective. They arrived during bank holiday weekend and after opening the package I noticed that I had been scammed. The heels of the shoes were completely broken and they were a poor imitation of the Ferragamo brand. Even in comparison to the site pictures there was notable difference on the item (broken down heels). When I contacted the site customer service they said that the package was show as delivered since it was thrown into our garden the evening before the public holiday (we were already travelling by then) and by now it was pass the 48 hours of accepted return time. They suggested that I RESELL the BROKEN, FAKE pair of shoes to another unsuspecting client of Vestiaire Collective for free. I am without words.
Dear Hanna,
Thank you for taking the time to share your feedback with us.
We understand that you are not satisfied with your recent purchase of a pair of Salvatore Ferragamo shoes because they were broken. We are sorry to hear that.
After reviewing your case, we found that this item was shipped directly from the seller to you, we did not have the opportunity to inspect it physically in our warehouse before it reached you.
Please note that our standard policy allows for a 3-day window after delivery to report any issues with your order using the "report a problem" button.
As you have concerned about the authenticity of the item, it was returned to the warehouse for an authenticity inspection. The package was delivered to the hub on 31/10/2025, and our team will update you with the outcome within 7 days. If the Expert team found it to be authentic, it will be relisted under your account as per the process, if found to be counterfeit, a full refund will be issued.
Please rest assured that we are here to assist you further if you have any questions about the relisting process.
Thank you for your understanding.
Best regards,
The Vestiaire Collective team
I bought things here and was fake. They didn't help me to return! Recently they blocked me! I don't understand why... I didn't have good experience with Vestiaire Collective!
Dear Mia,
Thank you for taking the time to share your feedback with us.
We understand your concern regarding the authenticity of the item you have purchased with us.
Having co-signed the Charter for the fight against online resale of counterfeit goods, we absolutely do not condone the presence of replicas on our platform.
This is why we offer a 3-step control. Our curators will first ask sellers an invoice or any documentation proving property of the item. This process is mandatory for high value goods. Once sold and received in our facility, each item will be checked manually by two separate teams to verify the origin of the item and check if the item's state matched the advertised state on the ad.
However, if you still have doubt about the item after receiving it, you can return it to the warehouse for another inspection.
Feel free to start a chat with us on the App in Me > Help, should you have any further questions, we'll be glad to answer them!
Thank you for your understanding and cooperation.
Best regards,
The Vestiaire Collective team
I have bought 3 bags from Vestaire collective and they are my go to website for preloved designer handbags. I love that you know how much import duties are before you purchase. That is crucial in me either making a purchase or not. They keep you informed every step of the way and let you know if the item that you purchase is accurate with what the seller is selling.
Dear Jenny,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Purchased a beautiful Christian Dior bag, that is still in the store, and still had the tags on it for $1,500 less then retail. It was shipped the day I purchased it, authenticated and in my hands five days later. I couldn't be happier.
Dear Laina,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The website is easy to use. The bag I purchased was in perfect condition t condition and the seller was lovely. Shipping was faster than expected. Overall- a fantastic experience.
Dear Lucy,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
Item arrived very quickly and was packaged in a neat box with wrapping and clothe bag as well. I was super impressed with my purchase.
Dear Dorothy
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I've been shopping with VC for a while and have always had a positive experience. Website easy to use with clear instructions. Service have always been good and reliable.
Dear Priscilla,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I like shopping on Vestiaire Collective. I get good deals on new or gently used designer clothes and shoes that would normally be out of my price range.
Dear David,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
The seller was very willing to negotiate on price so I got the pre-loved treasure I wanted for less. It was in the condition I expected from the photos. Shipping was fast and arrived when expected.
Dear Jackie,
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
I was looking for a specific shoe that was released about 4 years ago. And surprisingly, I found the shoes on Vestiaire Collective in my size. The item shipped rather quickly and they were in perfect brand new condition.
Dear Kristina
We thank you very much for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michelle,
Thank you for taking the time to share your feedback with us 😊
We wish you a lovely day ahead and really hope to see you again really soon!
The Vestiaire Collective team