Vestiaire CollectiveReviews 2,429
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
VestiaireCollective.com, the best of pre-owned fashion at 30 to 70% off original retail price.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Anthropologie
ASOS
Boohoo
Dia & Co
Eloquii
Huckberry
Revolve
Shop Akira
Sundance
Neiman Marcus
Ulla Popken
Unique Vintage
Vestiaire Collective Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Positive feedback highlights the platform's reliability, thorough authentication process, and a seamless purchasing experience, which many users appreciate. Customers value the wide variety of products and the ability to negotiate prices. However, negative aspects include frustrations over service delays, issues with returns, and a perceived lack of direct customer support. Additionally, some sellers express dissatisfaction with the platform's pricing and commission structure. These insights suggest a need for improved communication and support to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Terrible terrible terrible! A good idea but doesn't work in practice, zero customer service, no real people, send emails, ignored, nobody takes ownership of a problem, half of links on site do not work, I would NEVER sell anything through them the commission is astronomical about 30% and they do nothing for that... My worst ever E commerce experience, just a huge headache. AVOID
For all the glitz and glamour of designer clothing bargains this site should be fantastic.
But it is not, there is zero customer service, if you send an email in then it will be ignored never answered as for phoning why bother it will not be answered, the red tape and hoops to jump through just to get your bought your newly payed for owned clothing to the post office, just dire.
This is possibly the most awful e-retail experience I have ever had in 13 years online.
Avoid.
My buying experience was so bad I will never use this company again does not matter what the bargain is. If I can I will sue the living daylights out of them for breach of there own T&C's.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members