TwinkleDealsReviews 942

I ordered a dress at the end of January and I just now received it. Being that it needed to be shipped in from China to the US, I expected it to take a little while. It was starting to make me nervous that it had taken so long, but luckily it showed up. The quality was to be expected and the sizing I lucked out on, so I am happy with it.

The biggest issue I have occurred when I initially purchased the dress. I used PayPal for it, and when it showed who I was sending the money to it said "Hassan." This raised a ton of red flags and made me terrified that this was a scam and that I may also receive possible hacks and other awful things to my account and computer. I lucked out and I received my dress in good condition, but I was expecting not to receive anything at all.

To the customer? Sure, order from them. Don't expect to get it tomorrow and don't purchase something you can't live without. There is a lot of cute items on the site, but needing to have them shipped from China makes it a gamble on the arrival and quality of the product.

To Twinkledeals? Please work on efficiency and the small things that could make your customers nervous. Maybe change your PayPal to seem more like an official business rather than the current "Hassan". If you are truly PayPal Verified, act like it. Maybe try and work with your presentation so people feel more secure using your service so that you don't lose customers and get negative feedback.

I originally posted a review criticizing TwinkleDeals for my not receiving my order. After feedback from them, it turned out that I had too-hastily jumped to conclusions and that it was the failure of my local post office to notify me of receipt. Despite this, TwinkleDeals processed a refund on my order, which I have now asked that they pend, alternative to accepting payment again. In summary, order was processed and shipped timeously. My apologies for doubting TwinkleDeals originally. I think that the bad reviews on this site (unduly) influenced me somewhat...

Ordered pants for Christmas. At Christmas time received an email that it would be several more weeks. Now that Feb has passed I contacted them. They said because I didn't buy the insurance, the only thing they could do would be for me to pay half again! No thank you! Smells like a scam. Learned my lesson. My worst shopping on line experience!

UPDATE: After reading this review, they refunded by money. I still will not do business with them in the future but thanks sitejabber.

I placed an order the end of January - I still have not received my items... does it normally take this long to receive an order? Other places I order from, I have the package that same week. I placed this order for an event I was attending - however, I think this length of time is unacceptable... I received an email stating 3 of the 4 items I purchased were shipped 02/05?

I must update my review, after communication with Twinkledeals Customer Service Department regarding the timeliness and satisfaction of my order, their efforts to assist me and make sure I was completely satisfied were truly amazing, they went above and beyond my expectations...

Yes I ordered more than three weeks ago and have tried seeing when order will arrive I have sent enquirers to support desk still not had a reply I am now posting on Facebook and twitter advising people not to buy from twinkledeals as obviously a scam company
Only after writing this review did I get a reply to tell me item was out of stock well in that case they shouldn't have taken my money or at least informed me that it would take x amount of time for it to be shipped I wanted it for a special occasion now I'm still waiting for money to be refunded I will certainly advising people not to buy from them

I ordered a dress in January, its the middle of February now and the order status is still " processing". They havent even shipped it! I have sent multiple messages and a request to cancel the order and give me back my money, but there is no reply.

Update: They have contacted me and kindly gave me a refund and compensation. Will try ordering one more time.

Ordered and paid for an item in December for a February birthday. Said the items would arrive in 10-25 days. 6 weeks later & no items even though the tracking number says it shipped & is in the USA somewhere? Tried emailing, all of which return "undeliverable," tried online 24/7 chat, but it says "try again during online available hours?" (hmmm... are there more than 24 hours in a day somewhere?!). I REALLY don't want a refund but wanted the item for a little girl's birthday... SO DISAPPOINTED in TwinkleDeals!

I know that I should of checked independent reviews first before ordering but the dress would be perfect for my daughters wedding so I went along and ordered it.
After numerous emails asking where the dress was they asked me to wait until 02/02/2017 then if it still has not arrived get back in touch.
Well the date went with no sign of the dress but on my order status it says that my order has been received! Now that is a blatant lie, so any advice on the matter would be appreciated.