Ordered 1 item and not received! Waiting 1 months and nothink happened. Very bad serviss and support! NEVER BUY AT TWINKLEDEALS! NEVER EVER!

This is a copy of the email they sent me regarding my previous review.

Urgent refund of your order T************** from Twinkledeals.com
ST
Service twinkledeals.com <*******@twinkledeals.com>

Reply|
Fri 3/24,8:16 AM
You
Dear Rhonda,

Thank you for placing your order with us.

We hope this message finds you well.

Recently, we have reviewed in detail your unfortunate shopping experience from our website.

We deeply regret the situation and wish to extend our sincere apologies for all inconvenience you have experienced.

I have checked your order and the related ticket.
We are so sorry that you haven't received your item *******.

We have got the feedback from the related department.

We didn't ship out the item ******* by mistake.

We sincerely apologize for this situation.

We have sent you a message on Mar 8 and want to confirm if we should resend the item or arrange the refund.

However, we don't get your response.

In order to resolve this issue soon, we have arranged to refund 16.23 USD to your credit card.

Please allow 7 to 14 working days for the transaction to appear in your credit card account.

The exact length of time is dependent on your card issuing bank.

We have shipped out all of the items and you have received some items.

Please rest assured that the other items are in transit and you will receive your order soon.

We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.

We want to know if you are satisfied with our service and solution.

We look forward to have more cooperations with you in the near future.
If you have any problem with orders or think Twinkledeals needs to improve,

Please feel free to contact us on site: http://www.twinkledeals.com/contact-us

Considering the effort we have done for this issue, would you kindly do us a favor?

We found that you posted negative review on the website https://www.sitejabber.com/, would you kindly updating Review and Rating to reflect our effort to assist you please?
Your support for changing the negative review and updating the rating means a lot to us.

Once you update the review and rating in 1-2 business days, please kindly contact us at once, please?
Awaiting for your early reply.

Thanks for your feedback and kind advice again, we will try the best to improve our service!
For any problems about your order, please feel free to contact us to resolve, we are always glad to help you.

Best Regards

Twinkledeals Customer Service
http://www.twinkledeals.com/

The site is friendly, the boots I ordered are beatiful - just like described at the site

Update 29.12.2016

Well... after my bellow review I was contacted by the twinkledeals support and we were able to solve all situation in a very positive way.
I received the first parcel with the first two items sent and I had some complains about them and the support was kind enough to aknowledge them and refund me of their value.
Meantime, with support service help I was able to chose the remaining two items finally, and now I received them and these ones are very nice, these ones I really like, they are two coats and are very nice indeed.
So, I have changed a bit my opinion, I keep thinking that there some things to improve, but all in all, after first impressions the first experience was positive... after support service help.

I will divide my review in two parts.
1) misleading publicity - I bought 4 items from the site, I paid them, two were shipped, didn't arrived yet, and the other two no and no one from the site said nothing, I had to write by myself asking for the missing two items and I got the answer that one they didn't sell anymore and the other was sold out... bu they still are available on the site now, so that's misleading publicity.
In this following I've chosen two different items, but for my astonishment, received an answer today saying that also those two they don't sell anymore.
The funniest is that they sent me a link and told me to chose from there, when I entered... it's the exact same link with the exact same products, with no info of which are sold out or not sold anymore, so, how can I chose?
Again, to accept payment of something that you don't sell anymore is misleading publicity and can even be considered worst than that...
So, without knowing if they are available or not, I've selected again two different items, lets see what is the excuse now...

2) bad service - in addittion to the above, advertising and receiving payments of products that they don't sell anymore, the customer service takes too long, only answer one time per day, doesn't give us proper solutions, they tell us to chose different items but then also them are not possible, they don't give proper info of the items that were in fact shipped out, I got a tracking number that tells me the same thing from day one and when I wrote to the service to ask, had no real info until now, so, for me until now, it is a bad service... I can't understand how they accept a payment, don't have the products advertised, for more than one time, and even so they take so long to answer and to solve the situation, indeed a bad service.

Everything on this site is very affordable

Not yet receive my watch. Still waiting

All my queries were responded to within 24hrs, and the information provided was very direct

*********************367 Is my tracking number. Ordered 7/12/2016 I got a tracking number 7/19/2016. Now info is gone when I track it. You have already taken payment from my paypal account SO I need to know what is going on. Where are the 3 items I ordered? Also when I hit the order number it opens a page that says oopsEVERYTIME.

Good experience!

I´m very satisfated with clothes I order from TD, I recomended to all:-)