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Karen K.

Contributor Level

Total Points
184

1 Review by Karen

  • TwinkleDeals

11/4/15

I used paypal and have escalated to a claim because the thread of stalling emails on their site was simply a stalling technique. Everything has been returned and with claim opened, they want to know why and also thanked me for my purchase.

When i returned to their site to explain for the UMPTEENTH time what the problem was and is, all previous emails were wiped.

I expect another two weeks will go by before they send me an email asking why the claim and "thank you for your purchase" still with no refund. Thus far, i am out $150 for clothing i wouldn't dress my Barbie Doll in.

Tip for consumers:
this is my response to their same stalling request for stuff they should have on file:

you have all that. if you can't find it, you're more poorly disorganized than i thought. i've sent it twice.

"what do you propose to work out your mess? i suggest you do it expeditiously and publicly. many are watching."

i do not have a phone number for the "company."

if i could rate negative stars, there would be many.

11/7, the latest; this is their offer to right the wrongs:

11/10 "Has

Service
Value
Shipping
Returns
Quality
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Sandy Z. – TwinkleDeals Rep

Dear Karen,

We are going to reach out to apologize personally and to see if we can make an accomodation that will find acceptable.
Can you please send the ticket number or order number so I can help you with this issue?
Hope that we can solve the problem together.

Best Regards
Customer Service

Karen Has Earned 4 Votes

Karen K.'s review of TwinkleDeals earned 4 Very Helpful votes

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