I ordered some christmas cookie cutters over a month ago and still haven't received them. Keep trying to contact there customer support but I get no where. They send me a link for tracking information which is invalid. They say they offer a 30 day guarantee but if you don't even get your order by then what good is it. I'll be contacting my credit card next to dispute the charge.
I've bought various items from this website, some of which include clothes, shower curtains, and beach towels. Any questions or concerns I had on wait times, ect. Were answered and dealt with well. They have great coupons and deals. All items I purchased came exactly as described. Wait times can vary from a week to almost 2 months, and items can be hard to track because they are shipped internationally. But no issues overall.
I am really happy with shopping in this store. My order arrived fairly quickly (shipping to Poland). Clothes are good quality and a good size.In the store are a huge selection of different things - clothes, accessories, jewelry! I recommend - I will definitely buy something more. The minus is that the order can be separated into 2 or 3 packages. Overall, it is not a big problem!
After ordering a bikini online, and paying for expedited shipping, its been 3 days and they still haven't shipped it out. When I contacted them asking for a refund due to payment for expedited shipping, they didn't respond. I also received the same message about 5 to 10 day delivery. According to Fedex, only the label has been created. Worst company ever.
Dear Kimberly,
First, I want to offer my sincerest apologies to you for the issue.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
Sometimes, there may be delay between scanning events and the website's updates. Once we have shipped the item, the tracking status will take a few days to be updated online by the shipper. Therefore, please hold on for a few more days and try again later.
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
Thank you for your understanding and assistanc.
Twinkledeals Team
Looking for clothes online is like recognizing the most fashionable side of ourselves. In this collection, you have many and all different. For every occasion, intimate, clothing and accessories: and experience fashion in the first person.
I bought on this site and I was very satisfied with a lot of choice and quality, I recommend buying here I give 5 stars to this wonderful site, thanks.
This is one of my favorite online stores! Every order has been on time if not delivered earlier than told. I've ordered clothes, shoes, jewelry, blankets and not once was I disappointed! Also makes great gifts for my family since I live on a tight budget because my boys were extremely happy with the hoodies, my girls loved the sandals and my granddaughter takes her mermaid blanket everywhere she goes! My ONLY problem is I don't make enough money to buy everything I want!
I ordered a small area rug and I was not pleased with the quality. Per their instructions, I tried to contact them three times via email to discuss a return. No one ever responded. I will not order from them again. Buyer beware!
Dear Mary,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
We look forward to hearing from you.
Twinkledeals Team
Because of a problem with the shipping, my order goes back to Twinkledeals. Twinkledeals comfirms this but they did not want to give me my money back. Twinkledeals suggested the half of the purchase price minus shipping costs (to Germany), to provide as a »refund« to a shop credit in there own store. No joke. All this after tons of e-mails to the support. Newer ever Twinkledeals.
I buy often from this seller for long time and I am very satisfied with the service.
I would like to encourage the buyers that are not decided yet whether they should buy from this seller.
Twinkledeals.com has a serious approach and many discounts and sales.
I looked for clothes online and came across this site. You have so many products and all are different. I bought here and I was very enthusiastic of choice and quality, highly recommend to buying in this great site
DO NOT SHOP THERE! The clothes were not even close to what they looked like in the pics. The clothes are unfinished, poor quality, asian-sized (medium = small/extra small), plus you have to deal with customs duty because the clothes are probably made in some sweatshop in China. All the clothes i ordered (and were delivered 3 months after purchase) went straight to the trashcan. Dont waste your time & money on this cheat company!
Dear Laura,
We apologize for this situation.
We apologize that you have had issues with import tax.
Please check this link: http://www.twinkledeals.com/shopping-faq
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
Please feel free to contact us anytime.
Twinkledeals Team
I have bought 2 dresses and 2 blouses from Twinkledeals and I am very satisfied. Whenever I wear them at my office, my colleagues are impressed with the way they look so they ask me from where I have bought them.
I ordered a big order from Twinkledeals before Xmas (dresses, lingerie, hair accessories, bags etc) Shipping from China to Sweden was within the ordinary time range as stated. I was worried about the order getting caught in customs, but that didn't happen, probably because they sent it in several packages, which was great!
Was very pleased with the products that were as pictured. The sizing is small by Western standards as most clothing from China, but fitted well. I have gotten compliments on a few things and people were surprised by how cheap they were when I told them were I got it!
We have ordered from TwinkleDeals a number of times in the last few months and I must say, everything went smoothly. We received the goods within 16 days, the clothes were all high quality material and as I require plus-size I found the material to be comfortable and elastic. The colors are vivid and lovely and we didn't find any false description of the products. Very Happy with them.
I have now made two swimsuit purchases from Twinkledeals. I have only actually received one of them so far, but I love it! I ordered my first order April 18 and it didn't take as long as I thought to get to my house. I ordered a cute pineapple bathing suit and the quality is great and fits pretty good! My only complaint is the bottoms are a little smaller than I would have imagined but they still fit and I still wear them. I have also had great experience with their customer service. If I have any concern, they respond to my ticket within 24 hours. I would highly recommend purchasing swimsuits here!
Ordered a bathing suit online and received within promised shipping time. The top is a bit too large, but that's typical for my measurements. Their clothes do run VERY small so be sure to order a few sizes up.
Worst experience ever. Ordered purse 1-11-16... still waiting for delivery. Can't use their chat and the have no 1-800 number either! No correspondence on what had taken so long with my item. No happy at all. Beware spend your money else where
Dear Kat,
Thank you for being kind enough to tell us about your experience.
We regret any inconvenience or frustration that your experience has caused you.
The number you provided to us is invalid.
Please check at your account and reply us for the correct order number.
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service
I received my 3 dresses today. They would only fit a size 10 despite me ordering an XL. Also one if the dresses so badly put together that the side was all hanging out. Wont be buying from them again.
Dear Pamela,
Thank you for providing us information about your situation.
We're very sorry for your concerns and issue that you have raised.
We had checked that the email address you provided is invalid.
Can you kindly tell us your right order number or ticket number so that we can offer you a better solution?
We looking forward to hearing from you.
Best Regards
Twinkledeals Customer Service
I shop at Twinkledeals quite regularly - their range is fantastic, excellent value, the site easy to navigate, and shipping so quick and cheap (even free, if you're not in a rush.) Highly recommended!
Bought dresses, unfit to wear and cannot send back, 50 pound loss and big lesson learned. Look up companies before they rip you off. Torn items turned up that a child could have made better, nothing good to say about this company
Dear Kim,
We regret any inconvenience or frustration that your experience has caused you.
We are extremely sorry to hear that the size can't fit you.
Would you please tell the order number so we can solve this problem for you?
Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us
Best Regards
Customer Service
Overview
TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 319th among Fashion Jewelry sites.
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- Shenzhen, GuangDong, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
We regret any inconvenience or frustration that your experience has caused you.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please offer us your order number or you can email to support@twinkledeals com titled as "complain from sitejabber".
Once again we are sorry for any inconvenience.
Twinkledeals Team