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TwinkleDeals
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TwinkleDeals

twinkledeals.com
Switzerland
1 review
3 helpful votes
Follow Ralph K.
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Don't order anything there. Great risk you'll feel screwed afterwards. Customer service is just repeating themselves, apparently not having any idea of what they sent to you to begin with. It was cheap. But turned out expensive.

Date of experience: November 29, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Ralph,

Thank you for your valuable feedback.

We have contacted you to confirm the issue since your parcel has delivered on 15-11-2016.
You could check the status via http://www.postnl.post/.

We have get in touch with you for details, please check your support ticket and reply to us.

Twinkledeals Team

Georgia
1 review
6 helpful votes
Follow Kendall B.
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Scam website
April 12, 2016

I ordered three bathing suites & a dress from this web site 03/25/16
Today is 4/12/16 and i have still not received my packages.
And yes i said package(s) because for some reason they could not ship my three small bathing suites and one dress in one package. I have contacted their help support four or five times and each time i get the same automated computer response, that does not help me one bit. At one point their "Help Support" even tried to say my Order number was incorrect, unfortunately for them i have photo copies of everything. I am getting a refund since i paid threw Paypal and i will also be reporting them for scam activity and theft with the Better Business Bureau.

If anyone else wants to stick it to these a**holes please report them. Don't just complain.

Date of experience: April 12, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Kendall,
We want to say thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
Your parcel had been shipped out and we had contacted you for the latest parcel situation.
If you have any further concern, please keep communicate with us there.
Please understand that we are more than willing to assist any customer.
Best Regards
Twinkledeals Customer Service

Spain
3 reviews
6 helpful votes
Follow inmaculada p.
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I´ve received my order faster than expected, although they usually takes 20 days to arrive, and I´m really happy with my dress. It looks exactly as the picture and it´s light and quite well made, specially considering the price. I recommend this one a lot!

Date of experience: August 23, 2016
Australia
1 review
15 helpful votes
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Where is my order
July 17, 2015

I placed an order in early June. 2 days later received email my order was shipped. Today being July 17 there is no sign of it. As with other customers my order number to does not exist. Give me Victoria secrets any day. Might cost a bit more at least I know I will receive my order (correct size & color) in time fame they estimate.

Date of experience: July 17, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Jane,

Please don't worry, we are glad that your order had been shipped out before once you get the confirmed e-mail. The shipping speed is out of our control and is depends on the shipping company.

Can you please contact us in this link http://www.twinkledeals.com/contact-us
We will solve the problem together once we get the order number.

Best Regards
Customer Service

GB
1 review
4 helpful votes
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Unfortunately the item was not what I expected. Size way to small, material was some sort of cheap felt. Anyway I put in a prior review and they contacted me and have refunded all money through PayPal. Good customer service!

Date of experience: January 16, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Tom,
Thank you for taking your time to write your review.
We would like to start off by telling you that we are so sorry about your problem.
The size of item we shipped out is according to the order information.
Please kindly refer to the size chart at each page of product description.
If you have any further concern, please feel free to contact us at https://support.twinkledeals.com/ticket/ticket/index
Best Regards
Twinkledeals Customer Service

GB
1 review
6 helpful votes
Follow Natasha H.
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I brought a dress which liked lovely in the picture, what turned up was a cheap material shapeless sack and I'm disgusted I paid £13 for it not worth it at all won't be using this site or any like it again waste of money

Date of experience: January 18, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Natasha,
Thank you for providing us information about your situation.
We are so sorry about the issue that you had mentioned.
We did taken quality checking before the product shipping out.
The refund had been arranged to you, please check at your credit card.
Thank you for your support and understanding.
Best Regards
Twinkledeals Customer Service

GB
1 review
4 helpful votes
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Happy Customer
May 17, 2016

Having read a few bad reviews after ordering my dress on 2 May, I was naturally a bit worried. However, delighted to report that it arrived today, well within the 2-3 weeks quoted. It is really lovely. Beautiful fabric, well designed, well made, well finished and all I had to do was press it and put it on a hanger. Best of all, it was a perfect fit! So, I will definitely be visiting their website again! All I would say is, make sure you read the individual sizing chart for each garment, as their sizes are smaller than UK. I'm a 16 and their XL in this style fitted fine.

Date of experience: May 17, 2016
Washington
1 review
7 helpful votes
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Decent
October 9, 2015

Ok, yes the quality is not great, but when its that cheap I dont feel bad about donating after a few wears. I ordered 4 tops, took about 2 weeks to arrive. Not EXACTLY like the photos but very close. I typically wear a Medium but ordered large since i read some reviews about things being small. Everything actually fit pretty well and only one was kind of small but still doable. I am going to order XL on my next order. Overall not as bad as i thought from the horrible reviews they got

Date of experience: October 9, 2015
GB
1 review
7 helpful votes
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Ordered a dress from TwinkleDeals. Took a long time to arrive. When it did arrive, was very poor quality and did not look like picture on line. Did not fit either. To return I would have to pay shipping, so not worth it, as shipping will probably cost more than dress. Since my original review, their customer support have been in touch and refunded my money and told me to keep dress, which is a plus point for them and their customer service team. Thank you.

Date of experience: October 5, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Sheila,
Thank you for letting us know about your experience with us.
We feel sorry that the item didn't meet your expectation.
The parcel could be delayed by weather, holiday and peak season.
Please check your support ticket, we have provided you the details and please keep communication with us.
Best Regards
Twinkledeals Customer Service

Missouri
2 reviews
10 helpful votes
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Happily surprised.
October 27, 2015

I just found this site. I was always told something that looks to good probably is not.
I am so glad that I took the chance with this business. The prices were so reasonable, and the shipping cost? There was none with my first purchase and you can earn credits to go toward your purchases. It takes a little time to get your items, but it is worth the wait, plus I got my order faster than some other sites I know.
Customer service was perfect, no problems just sent a message to see how fast they responded. Within an hour.
My purchase is perfect. But my sister bought a purse after I told her about the site and had it a week and the hardware is falling off, she already tossed it. Makes rethink site.

Date of experience: October 27, 2015
Tennessee
2 reviews
6 helpful votes
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No complaints
July 2, 2015

Ordered a bathing suit online and received within promised shipping time. The top is a bit too large, but that's typical for my measurements. Their clothes do run VERY small so be sure to order a few sizes up.

Date of experience: July 2, 2015
Israel
1 review
0 helpful votes
Follow Vered A.
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Lately, I've ordered several times form the Twinkledeals site. For now I got one of my orders and I'm very pleased with the items. Just take care and order one bigger size than your usual, since these are small sizes.

Date of experience: December 27, 2015
Washington
4 reviews
4 helpful votes
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OMG~SCAM!
January 4, 2016

The products are horrible, looks straight out of a sweat shop, sizes are off big time, not as shown in picture, stinks and anything else bad you can imagine. This place has no phone number, there so called "live chat" does not exist, emailing is a joke. Got PayPal involved of which was of Little help, but at least got a 1/3 of my money back. Wow. This took 3 weeks to get settled, now wondering how long and if I will see my 1/3 of the money? Not counting on it. BEWARE of this company or rather this so-called-company. Learned my lesson.

Date of experience: January 4, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Michelle,
We regret any inconvenience or frustration that your experience has caused you.
We are NOT a con. We really do not need to risk our reputation over a single order.
This issue had been reviewed by our support center, we had arranged refund to you.
If you have any further concern, please contact us at https://support.twinkledeals.com/ticket/ticket/index
Best Regards
Twinkledeals Customer Service

GB
1 review
2 helpful votes
Follow Josie D.
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I got my dress today was suppose to be size large was more like size six stains all over really badly made smelt bad I've asked for full refund please people don't go there it's a scam I'm taking it further if that don't sort it not happy at all

Date of experience: April 9, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Josie,
Thank you for your recent review.
We had checked that your parcel had been shipped out after you had placed the order.
Please rest assured that it will be delivered in time.
Thank you for your support and patience.
Best Regards
Twinkledeals Customer Service

Georgia
1 review
6 helpful votes
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Don't trust them!
March 2, 2017

Ordered pants for Christmas. At Christmas time received an email that it would be several more weeks. Now that Feb has passed I contacted them. They said because I didn't buy the insurance, the only thing they could do would be for me to pay half again! No thank you! Smells like a scam. Learned my lesson. My worst shopping on line experience!

UPDATE: After reading this review, they refunded by money. I still will not do business with them in the future but thanks sitejabber.

Date of experience: February 28, 2017
Sandy Z. TwinkleDeals Rep
over a year old

Thank you for your review.

Please note that if shipping insurance is not purchased during the check out that we can only offer a partial refund as per our terms and conditions here: http://www.twinkledeals.com/terms-and-conditions

We suggest that all customers purchase shipping insurance to ensure peace of mind during the shipping process. If you package is lost or damaged in transit, we will refund the item cost in full or resend a new item for free.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Thank you for your kind understanding.
Best regards,
Twinkledeals Team

Canada
2 reviews
3 helpful votes
Follow Ella B.
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I've read a bunch of reviews on this site and others, and was skeptical as I ordered from another Chinese site before and the quality turned out to be crap. I didn't have much hope for twinkle deals, but decided to put a small $$ order and try them out. I ordered on Jan 16/17 and it arrived to Canada Jan 31/17, that's 2 weeks. WOW.

I ordered one cheap dress and 2 bathing suits. I followed their sizing chart and I wear a small (US), but had to order a L for myself, which is fine. But everything fit! Yay! The quality stitching of the dress is good, I can't complain or mention anything. The material is a little thin though, you'd have to wear a chemise under it. But the bathing suits are actually really well sewn and good material. Another Yay! The only thing the color was a little different than on the picture for one bathing suit.

Overall, I'm happy with the quality and maybe I was the lucky one, but I will try this company again in the near future.

Looks exactly as on the picture. Good length too. A little thin. Otherwise nice! Size L, I wear a US small
Exactly as on the picture. Color is more maroon/burgundy. Picture was taken with a flash, so brighter than it is.
Exactly as on the picture
Date of experience: January 31, 2017
Canada
1 review
6 helpful votes
Follow Patricia F.
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I ordered mermaid tail blanket beginning of Nov 2016 for my daughter's birthday, never came, not for Christmas, and now probably not for Valentine's either. They took my money, said my email was not registered with them ( although I get advertisements every week) so could not make a complaint. Tried through facebook and a response was sent that it would be here for the first week in January and still no package. Very disappointed at how deceitful this company is.

Date of experience: January 29, 2017
Sandy Z. TwinkleDeals Rep
over a year old

Dear Patricia,

We are so sorry to hear that you haven't received your order.

We have checked your order.
We shipped out your order with unregistered mail and we can't track the shipping status.

We have sent you an email about your issue and offer you a best solution.
Please kindly check your email and give us a reply.

Thank you for your support.
Twinkledeals Team

Texas
1 review
1 helpful vote
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Total Rip off
December 5, 2015

I ordered from there and received part of my order. Still waiting on the rest to arrive. It's been over a month now. Submitted a ticket and no one has replied. That was 3 days ago. Total rip off. Don't order from twinkledeals!

Date of experience: December 5, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Demetrica,

We would like to start off by telling you that we are so sorry about your problem.

We are as disappointed as you are.

We have send detailed information to ticket T151***2621.

Thanks for your attention.

We are waiting for your reply.

Twinkledeals Customer Service

GB
1 review
9 helpful votes
Follow Ella M.
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I would have given no stars but you are unable to on this review. My money for my order was taken out of my account straight away and I never received the pink furry boots that I ordered. This was over 6 months ago. I have tried to contact the customer service team and have had no joy with the refund either.

This is simply not good enough and clearly seems like a scam site. Facebook need to remove them from their advertisers as they are not at all reputable.

I was not given a reference number, nor did I receive any emails about this purchase or the progress of the post for me to track. Feel truly silly for purchasing anything from them.

Date of experience: January 8, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Ella,
Thank you for taking your time to write your review.
I want to start by apologizing unreservedly to you for what has happened.
We are NOT a con. We really do not need to risk our reputation over a single order.
Could you please tell us your order number or ticket number so that we can deal with your problem?
Best Regards
Twinkledeals Customer Service

Tennessee
1 review
16 helpful votes
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This is a load of BS
February 15, 2016

I ordered a bathing suit, and here I am almost 30 days later waiting for it in the mail. I've tried emailing and calling but there is no response. I will NEVER order from this site again. I would rather pay a little more money and know that I'm getting what I paid than wait around like this and have to contact them about shipping and still not get any response.

Date of experience: February 15, 2016
Sandy Z. TwinkleDeals Rep
over a year old

Dear Kristin,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about this issue.
Please confirm the information when you submitted the ticket at https://support.twinkledeals.com/ticket/ticket/index.
And we had get in touch with you for the parcel status, please check at your support ticket.
Thank you for your cooperation.
Best Regards
Twinkledeals Customer Service

Overview

TwinkleDeals has a rating of 2.3 stars from 942 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 319th among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117