I ordered a dress at the end of January and I just now received it. Being that it needed to be shipped in from China to the US, I expected it to take a little while. It was starting to make me nervous that it had taken so long, but luckily it showed up. The quality was to be expected and the sizing I lucked out on, so I am happy with it.
The biggest issue I have occurred when I initially purchased the dress. I used PayPal for it, and when it showed who I was sending the money to it said "Hassan." This raised a ton of red flags and made me terrified that this was a scam and that I may also receive possible hacks and other awful things to my account and computer. I lucked out and I received my dress in good condition, but I was expecting not to receive anything at all.
To the customer? Sure, order from them. Don't expect to get it tomorrow and don't purchase something you can't live without. There is a lot of cute items on the site, but needing to have them shipped from China makes it a gamble on the arrival and quality of the product.
To Twinkledeals? Please work on efficiency and the small things that could make your customers nervous. Maybe change your PayPal to seem more like an official business rather than the current "Hassan". If you are truly PayPal Verified, act like it. Maybe try and work with your presentation so people feel more secure using your service so that you don't lose customers and get negative feedback.
Dear Laura,
Thank you very much for your feedback.
We are aware that we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team