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The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Happy with things that have arrived, still waiting on things that were order ages ago
Everything ordered from tophatter arrived in good condition, was as pictured good service, great prices. Really satisfied with all transactions.
Nothing but Superb site. Easily will have you spend $20. X 5. = $100.
But I am working hard to un-hook myself.
I wish it would give more details on objects on the bid items.
Did get a couple of damaged items. Things happen no big deal. Is being taken care of. Thanks. On the other hand every thing else I have purchased was great looked good to. Am proud to own this jewelery. I brag about this jewelry often. Tell people about the Web site. Am extremely pleased. Will continue to buy more. I feel great wearing this jewelry. Have even given some away as gifts. Thank you again for your fine produts.
Sometimes it not you see on the screen. I wish you could say at the bottom of the picture what it is.
I have bought several rings and a stone has come out of both rings that had several stones I can no longer wear them, so l am not sure I would buy another one from this site. Also I bought a set of king size sheets that I am going to throw away. They appear to be seconds and have stained places. I washed them before I used them. Totally disappointed in these purchases.
Your billed for a product and you don't receive. I have ordered several items and not received. I have received a refund for 2 but the others no refund. You take people's money, you should deliver the items. You have lost a customer. No trust!
I really like Tophatter and the unique items they have but shipping is to expensive and there have been several occasions I have not received my order. Also the clothing size is terrible on some items. It's all Asian sizes and some sizes are not available on items I have wanted.
We, found it a great laugh, and the more you drink the funnier it gets.
Was happy with the 3 rings then the 4th ring wasn't even what I won, when I let them know all they could say was send it back, all I wanted was the right ring, now here I am with out the ring I was really wanting more then the other 3. So hope this don't happen to anyone else out there. The ring was coming from SGSMarket.
I never dealt with a company all frigging cheaply made China stuff. Nothing I bought was good and unfortunately I have more coming. Broken junk that I trashed. Complained to tophatter. Send it back. Heck I'm not paying to mail crap back where I paid high shipping cost upfront. EBAY EBAY EBAY
I ORDERED SEVERAL ITEMS FOR XMAS PRESENTS. NOT ONLY WERE THE ITEMS NOT WORTH THE ENVELOPE THEY WERE SHIPPED IN BUT THE DELIVERY TIME SUCKED. I WILL NEVER BID ON ANYTHING AGAIN.
It's easy and addicting! You never know what you're going to find! Fast paced so you're not waiting forever and check out is a breeze.
This was my first experience of on line auction buying, was amazed at how easy the whole deal was put together! No hassle, everything done so very professionally and totally worry free! I love the ring I won, have another purchase on its way, so very happy! Will be back again.
I've ordered several pieces now, one problem was rectified, other two not yet, but I've not reported them. Each jewelry piece is very pretty.
My review concerne is, I bought a gold, czbracelette. Received a few days ago alleays been happy with stuff, great quality. Tossed all receipts., packaging and e-mails. Went to wrap it today it didn't close correctly. Not happy, can you help me with exchange?
It was great to have a chance to purchase from Tophatter
Tophatter has many beautiful items to please anybody that likes to buy items in a bidding atmosphere both for themselves and as gifts. You might not win with your bids but there is always another chance on another day.
Answer: There is also the FEDERAL TRADE COMMISSION that can help with these types of problems
Answer: You have to read the descriptions. It will tell you if it's real or plated.
Answer: Do not deal with this company,,, all jewelery is crap n cheap
Answer: Tophatter will screw you over. Shop Amazon or overstock.
Answer: Good luck! Tophatter rippes off the sellers so they are not going to be very likely to return your money.
Answer: Justin you are absolutely correct. I find out the hard way. I had my own auction with nice AUTHENTIC designer items and cosmetics (Becca, Cargo, Smahbox, Too Faced, etc). I lost big time. $40 Cargo palette sold for $10; it cost me $15. Items that I started higher to cover my cost never sold. I still had to pay fees for the item being listed. A $200 Calvin Klein purse sold for $20; it cost me $80 wholesale. Run!
Answer: If you end up buying a few items from the same seller they can do a combined shipment but you rarely get the same buyer items since they only let the sellers sell 10 items a day. It is different for the sellers that have their own auctions.
Answer: You will notice the same names no matter the day, time etc. Bidding against you very often. Is it a coincidence? Personally I don't believe in coincidences.
Answer: Depends on what you are selling. Yes, a lot of items go unsold in the jewelry and accessories categories... as well as others. Coach and Michael Kors and other designer brands, not much goes unsold, because here's the catch - - you pay fees on the starting bid. TH wants everything to start at $1. So you get punished if you start higher as to not get screwed by a low purchase price. Say you buy a designer bag for $120. If you start that bag at $100, you're already paying over $10 in fees. **IF** you can manage to sell it for a profit, there are still the commission and bank fees. If you start it at $1, you're barely paying any listing fees but it might only sell for $80 (or less!). So, less fees, but you lost your ass on the item. It's messed up. Most sellers have put in their time to see if they can make a profit or to see if TH will change, but they all seem to end up leaving. I'm convinced the only ones who stay to sell there are the counterfeit or crappy quality sellers who are buying items for next to nothing, because that seems to be the only way to make a profit there these days. I would go the ebay route if you're looking to sell.
Answer: Yes! Sale of counterfeit items is prohibited. If you are concerned about the authenticity of an item purchased on the platform, you may return it for up to 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj.