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Tophatter
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TophatterReviews 2,165

3.4
tophatter.com

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Tophatter Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
282
value
283
shipping
286
returns
209
quality
283

We monitor reviews for authenticity

Australia
1 review
4 helpful votes
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Still waiting
December 29, 2016

Happy with things that have arrived, still waiting on things that were order ages ago

Date of experience: December 27, 2016
Arizona
1 review
1 helpful vote
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Tophatter review
December 29, 2016

Everything ordered from tophatter arrived in good condition, was as pictured good service, great prices. Really satisfied with all transactions.

Date of experience: December 27, 2016
Tennessee
1 review
2 helpful votes
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Dangerous!
December 29, 2016

Nothing but Superb site. Easily will have you spend $20. X 5. = $100.

But I am working hard to un-hook myself.

Date of experience: December 27, 2016
Canada
1 review
3 helpful votes
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It was not quite what I expected.
December 29, 2016

I wish it would give more details on objects on the bid items.

Date of experience: December 27, 2016
California
1 review
0 helpful votes
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Well worth your money.
December 29, 2016

Did get a couple of damaged items. Things happen no big deal. Is being taken care of. Thanks. On the other hand every thing else I have purchased was great looked good to. Am proud to own this jewelery. I brag about this jewelry often. Tell people about the Web site. Am extremely pleased. Will continue to buy more. I feel great wearing this jewelry. Have even given some away as gifts. Thank you again for your fine produts.

Date of experience: December 27, 2016
Texas
1 review
1 helpful vote
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Not always happy
December 29, 2016

Sometimes it not you see on the screen. I wish you could say at the bottom of the picture what it is.

Date of experience: December 27, 2016
North Carolina
1 review
0 helpful votes
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Rings bought
February 17, 2021

I have bought several rings and a stone has come out of both rings that had several stones I can no longer wear them, so l am not sure I would buy another one from this site. Also I bought a set of king size sheets that I am going to throw away. They appear to be seconds and have stained places. I washed them before I used them. Totally disappointed in these purchases.

Date of experience: December 27, 2016
Canada
1 review
5 helpful votes
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Dishonest
December 29, 2016

Your billed for a product and you don't receive. I have ordered several items and not received. I have received a refund for 2 but the others no refund. You take people's money, you should deliver the items. You have lost a customer. No trust!

Date of experience: December 27, 2016
Ohio
1 review
1 helpful vote
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Phone watches
December 29, 2016

They were great got in a timely manner great Christmas presents

Date of experience: December 27, 2016
Massachusetts
1 review
0 helpful votes
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Shipping to expensive
December 29, 2016

I really like Tophatter and the unique items they have but shipping is to expensive and there have been several occasions I have not received my order. Also the clothing size is terrible on some items. It's all Asian sizes and some sizes are not available on items I have wanted.

Date of experience: December 27, 2016
GB
1 review
2 helpful votes
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Jibber jabber
December 29, 2016

We, found it a great laugh, and the more you drink the funnier it gets.

Date of experience: December 27, 2016
Kansas
1 review
0 helpful votes
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Was happy with the 3 rings then the 4th ring wasn't even what I won, when I let them know all they could say was send it back, all I wanted was the right ring, now here I am with out the ring I was really wanting more then the other 3. So hope this don't happen to anyone else out there. The ring was coming from SGSMarket.

Date of experience: December 22, 2016
Arkansas
1 review
8 helpful votes
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I never dealt with a company all frigging cheaply made China stuff. Nothing I bought was good and unfortunately I have more coming. Broken junk that I trashed. Complained to tophatter. Send it back. Heck I'm not paying to mail crap back where I paid high shipping cost upfront. EBAY EBAY EBAY

Date of experience: December 22, 2016
California
1 review
5 helpful votes
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ABSOLUTE CRAP
December 16, 2016

I ORDERED SEVERAL ITEMS FOR XMAS PRESENTS. NOT ONLY WERE THE ITEMS NOT WORTH THE ENVELOPE THEY WERE SHIPPED IN BUT THE DELIVERY TIME SUCKED. I WILL NEVER BID ON ANYTHING AGAIN.

Date of experience: December 14, 2016
Nevada
1 review
1 helpful vote
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Easy shopping
December 17, 2016

It's easy and addicting! You never know what you're going to find! Fast paced so you're not waiting forever and check out is a breeze.

Date of experience: December 14, 2016
New Zealand
1 review
1 helpful vote
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First time
December 12, 2016

This was my first experience of on line auction buying, was amazed at how easy the whole deal was put together! No hassle, everything done so very professionally and totally worry free! I love the ring I won, have another purchase on its way, so very happy! Will be back again.

Date of experience: December 11, 2016
Arizona
2 reviews
0 helpful votes
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What a great find!
December 14, 2016

I've ordered several pieces now, one problem was rectified, other two not yet, but I've not reported them. Each jewelry piece is very pretty.

Date of experience: December 11, 2016
New Jersey
1 review
0 helpful votes
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Need to tell me item from that date?
December 14, 2016

My review concerne is, I bought a gold, czbracelette. Received a few days ago alleays been happy with stuff, great quality. Tossed all receipts., packaging and e-mails. Went to wrap it today it didn't close correctly. Not happy, can you help me with exchange?

Date of experience: December 11, 2016
Minnesota
2 reviews
0 helpful votes
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Online purfhases and its mpact
December 13, 2016

It was great to have a chance to purchase from Tophatter

Date of experience: December 11, 2016
Kentucky
1 review
0 helpful votes
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Terrific Buys
December 13, 2016

Tophatter has many beautiful items to please anybody that likes to buy items in a bidding atmosphere both for themselves and as gifts. You might not win with your bids but there is always another chance on another day.

Date of experience: December 11, 2016