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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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It was so easy to use this sight and it was fast and the service was great. I could not say any thing bad. Love, Love, Love this sight.
MY EXPERIENCE HAS BEEN VERY VALUABLE, EXCITING & ENJOYABLE - THERE ARE SOOO MANY GREAT CHOICES OF TERRIFIC ITEMS TO CHOOSE FROM! THE SELLERS ARE VERY OBLIGING WITH ANY RETURNS & CREDIT/REFUNDS IF YOU ARE NOT SATISFIED WITH YOUR PURCHASES - I LOVE VIEWING ALL OF THE AVAILABLE ITEMS UP FOR BIDDING AND I HAVE PURCHASED SOOO MANY GREAT DEALS OF GREAT QUALITY!
I ordered a lot of rings watches An bracelets
All is pretty good the clothing items are confusing to order because it's all made very tiny also ordered some underwear which fit very good
Hi Lisa,
We're excited to know you have been pleased with your purchases and are enjoying shopping on Tophatter! Thank you for writing your review!
Kind regards,
Felicia
The products are a very good value for the money, also they stand behind the products. I'm very pleased with Tophatter and would recommend them to anyone.
Hi Don,
We appreciate your support of Tophatter and thank you for writing your review!
Kind regards,
Felicia
Its fun... awesome... sometimes when I bid on something, the item changes and I get a whole complete item that I didn't bid on... love your sight...
Catherine,
Thank you for taking the time to write your review! We really appreciate your support!
Kind regards,
Felicia
So much fun. What went wrong for me was my desk computer wouldn't download the site, my iPad was to sensitive and bid on 2 items I didn't bid on making Tophatter barring me from bidding. The item I did buy was simple and easy and delivered on time. I sure miss the site.
Hi Deborah,
I reviewed your account and don't see any restrictions on your ability to bid. Your account was canceled, so I've reinstated it so you can continue bidding.
Please note, however, we do have a cancellation policy that can be reviewed here: http://tinyurl.com/z6fpw8f.
Welcome back!
Kind regards,
Felicia
VERY EFFICIENT A DAILY MY VISIT THIS SITE EVERYDAY NEW PRODUCTS WE THINK YOU'LL LOVE EACH DAY TOPHATTER IS #1 LIKE
Thank you for your support, Larry, and writing your review! We're glad to have you as a member of the Tophatter community.
Regards,
Felicia
My innitiall experience was outstanding. However, when I was blocked, I have been unable to get back into the site. After many attempts to contact and get the situation resolved, no luck. The items were as expected. The companies providing products were fast. I had one problem with an item I did not bid on, but got it resolved. Luckly, the company was located not far from where I live and got it resolved. I really enjoyed the site, but ended up not very customer friendly. Have found another AUCTION site that gladly accepts my money and belives their CUSTOMERS if they have a problem.
Hi George,
Thank you for taking the time to write your review and share some of your experiences with us.
I reviewed your account and see all issues have been resolved. Becuase of this, I have reinstated your account and you're all set to get back to bidding.
If we can help with anything else, please don't hesitate to reach out to our customer support team here: http://tinyurl.com/j8eo7hu
Thank you, have a pleasant day!
Felicia
I ordered 5 items during the period of March-May 2017. I am still awaiting my orders. Lately I tried to log into my account, and all of a sudden I must reset my password. I keep on getting the message the a new password has been send to me, but I never receive the password on my e-mail. I need urgent intervention.
Hi Dorothea,
Please send me a private message with your Tophatter registered email and order numbers, I'm happy to look into this further for you.
Kind regards,
Felicia
These people are liars and thieves they should be closed down. The item worth $1 and they charge you 10 shipping. Or they tell you the item used to be sold for $200 you can find it on eBay for $10. They send you damaged items and they always find away to avoid return. They send you different color or different size of item you purchased
Hi Joe,
I'm sorry to hear you've had less than positive experiences with some of your purchases, thank you for sharing them with us.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price (MSRP) you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Shipping prices are specified by the Seller as only the Seller can account for all their costs in sending an item. The shipping costs are displayed prior to bidding.
To review all the item details prior to bidding click the picture to find everything the seller has provided including shipping cost, brand, condition, material, colors, and sizes where applicable. In an auction format it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item.
Additionally, with our easy return policy, you can return an item for any reason within 30 days from the delivery date. Please review these details in our FAQ: http://tinyurl.com/h7xokwj
Thank you for your patience and understanding.
Felicia
PEOPLE NEED TO OPEN THERE EYES ON THIS WEBSITE. THEY SAY THAT THE PRODUCTS ARE 98% OFF. YOU HAVE A SMARTWATCH THAT THEY SAY THE ACTUAL PRICE IS 900$ AND PEOPLE ARE HAPPY WHEN THEY GET IT FOR 20$. WHEN ON THE OTHER THE PRODUCT REALLY COST 15$. I'M SHOCKED HOW SOCIETY IS SO DUMB. ENJOY YOUR BIDDING SCAM
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Regards,
Felicia
I don't like when I buy something, you keep getting charge for it. Through someone else! Everything else is great! You also over charge for shipping. Which is not a good quality about your company. You need to let people know that they are going to be getting charged every month for a product that they did not want to get every month.
You have to keep going back to see what they have to offer. I have found some items excellent quality and a few not quite what I expected. But mostly very satisfied.
Tophatter is a great site to find a bargain, great for gifts and all those things you didn't know you wanted or needed, I love it, I have only had to return 2 items and the process is easy, great site.
I have enjoyed the watches and leggings i have purchused all arrived in one piece and perfect condition. I also find the site very addictive but i wouldnt have it any other way
Thank you
The discovery of Poshmark has saved me tons of money plus allowed me to make friends along the way! It is almost like becoming part of a huge family! Love Poshmark!
It's fun and a great experience and the prices are great as well thank you I love how they are different things and great prices these items are very good and $#*! out
Nodded on a item I won will see what happens. My concern is a lot of items I see on this site is also items I see on Wish and the Home sites that I used to buy items from.
TOPHATTER will believe the SELLER, in particular (ZNU) IF THEY SHIP YOU A SEALED EMPTY PACKAGE. DON'T BUY FROM ZNU.
Rick, a private message was sent on April 2,2017. I also responded to your email inquiry sent through our customer support channel on the same date. Please respond to one or both of my messages, so I can help resolve your request.
Thank you,
Felicia
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Hi Vicki,
Thank you for your continued support and writing such a thorough review! It's a pleasure having you as a member of the Tophatter community!
Kind regards,
Felicia