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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Some items are cheaply made from China which is too far and expensive to return. Most of the items I purchased were satisfactory but some were not as good as pictured.
Love the jewelry never takes long to arrive. Good to let customers know that products have arrived. Have recommended this amp to many friends.
I enjoy browsing Tophatter. It's fun to watch the quick auctions pop, and with luck, you can get some good deals. Everything I've ordered has arrived, and been just as described.
Great idea, just love them. Gave one to a friend and she loved the fact that it was a pen as well as a pointer
Very BEAUTIFUL items without high mall prices... Superbowl rings without Super high prices... Very affordable...
I had a problem with one order and Tophatter handled quickly and very much to my satisfaction! I ordered a knife sharpener and it was really a cheapo and didn't work well at all. So Tophatter quickly refunded my money! So I am very happy! I love shopping at Tophatter! I tell all my friends about Tophatter!
Nice fun site, lots of nice things...
Have recommended it to all my friends!
A great run bidding site. I only had to return 2 items (out of 72 orders won) and it was very smoothly handled. Very impressive. I love this site and love the quality items I have recrived.
I LOVE TOPHATTER. Shopped 'til I dropped & spent $800 in just 3 days. Bought beautiful jewelry for Twin & I. Well, enough to share with my best buddies, too. Loved every minute of it. It's almost addictive. It's GREAT. Can't beat the experience, the fun, the pure joy of finding the best buys ever! Amazing jewelry and SO AFFORDABLE. THANKS.
For the most part, i am satisfied with my purchases, with a couple of areas of dissatisfaction. First of all, i ordered a lot of items from you and they came individually packaged until one time where supposedly, the shipper put two orders in the same envelope and shipped them. Everything I had received up until then, came individually packaged. Since I paid for individual shipping on every item, i did not expect two items in the same package. From the shippers standpoint, it was a good move, and if I had known in advance that this was happening, i would have been looking for a package containing two items. I did not expect it, so when the package arrived, i opened the top, turned it upside down and shook the package, and one item came out, the other, if in there, must have been stuck and since I did not realize it was there, i discarded the (I thought)empty package. I feel I should have been told to look for two items in the package, via e-mail.it is understandable that the shipper would do this, but should not have charged me for individual shipping, then combining two orders, unknown to me. It's not like there was any added weight to it. Secondly, some of the items are extremely small.
I have purchased many items from Tophatter and have been more than satisfied with most of them. I will continue to make purchases when I see something that I like. No worries!
I purchased a couple of items and received them on time. Thank you Tophatter! HAVEN'T had any problems with my products.
I bid and won a rare, extra large Coach bag What I received was a little coin purse - y problem is with MereJen Hardy of Paradise, Texas and I really hate that I live in Texas and would like to think that all Texans are honest and up standing but this lady is a scam artist and I am sorry to say I fell for the bid. Be very careful bidders
I ordered an item back on May 15th and i still have not received it.The only response I get from Top Hatter is check with the post office Everything else I ordered arrived but not the very first item. I am very disappointed as I have been recommending this site to all my friends. I don't know how to trust them if they're just going to take my money and not give me any product.
Hi Caroline,
Please provide me with a valid order number and I'm happy to look into this for you.
Thank you!
Felicia
Most of my items are very nice thank you. One of the items did not work the one that is supposed to light up the bathtub for kids it doesn't work no big deal though thank you. Cost more to ship it back then I paid for it.
I didn't do my research until after I purchased the merchandise. Everything I purshased cost me more than the actual price. Felt like a dummy. Its a scam!
Linda,
I'm sorry to hear that you didn't find great deals while shopping on Tophatter. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Thank you for your understanding,
Felicia
Everything that I have been lucky enough to win on auction has arrived on time, been well packaged and much better than I expected.
Christine,
Thank you for writing your review! We appreciate your support and are pleased to have you as a member of the Tophatter community.
Warm regards,
Felicia
WHERE ARE MY ORDERS, NONE HAVE BEEN DELIVERED, I HAVE GONE TO PayPal resolution center! Have emailed you people but reply I receive is that I don't have any orders, check with paypal
Hi Roy,
I reviewed your account thoroughly and have provided details below for your convenience:
First, I am not seeing any support history from your registered email address. In the future, if you have an issue with an order, please contact our customer support team via email: http://tinyurl.com/j8eo7hu
You have purchased four (4) items from Tophatter and per tracking all of these items were delivered to your location successfully.
1. Order#26604511 --won April 29,2017, shipped May 1,2017, delivered May 15,2017. Positive feedback was given on May 15th- (stixc left a 5 star rating for Liu Wenfeng, with the comment Perfect gift, daughter has not taken it off her arm).
A PayPal dispute was open for non-receipt on June 4,2017.
2. Order#26606055 --won April 29,2017, shipped April 30,2017, delivered May 12,2017. Positive feedback was given on May 15th- (stixc left a 5 star rating for BestForU, with the comment Great item, as advertised, wife loves it).
A PayPal dispute was open for non-receipt on June 4,2017.
3. Order#26698885 --won May 1,2017, shipped May 1,2017, delivered May 10,2017. Positive feedback was given on May 13th- (stixc left a 5 star rating for GLK Enterprises, Inc., with the comment Great product, looks good, size a bit big but ok).
A PayPal dispute was open for non-receipt on June 4,2017.
4. Order#26809366 --won May 2,2017, shipped May 3,2017, delivered May 15,2017. Positive feedback was given on May 19th- (stixc left a 5 star rating for BUBU STORE, with the comment great product, as advertised, quick delivery).
A PayPal dispute was open for non-receipt on June 4,2017.
Unfortunately, since these items prove to be delivered to you, we are unable to require refunds from the sellers. Additionally, since you've opened disputes with PayPal, please continue to follow up with your claim(s) on PayPal directly.
Kind regards,
Felicia
I am very disappointed by this site, the majority of my purchases are jewelry described in gold, but on receipt of my parcels all these jewelry are wrong and do not correspond to the description. It's the scam
Hi Soraya,
Thank you for taking the time to let us know. I'm terribly sorry to hear you have been disappointed with your purchased items. Please know we offer a easy return policy that allows you to request a return on an item for any reason within 30 days from delivery.
See full details on our return policy here: http://tinyurl.com/h7xokwj
If you need assistance opening a case, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Kind regards,
Felicia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Judy,
I'm sorry to hear you received an incorrect item. You may request to return the item within 30 days from delivery for any reason. Please see full details on how to open your return request here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia