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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I've just won an auction for what looks to be a very nice digital camera. I just paid a total of $18 including shipping. Please send me what I paid for, I really don't want to go thru hell once it gets here. Also, it's scheduled to me here by August 30th, WHY so long?
Anyway, I really hope I'll be able to give you a good review once I've gotten my purchase. I will be checking my credit card statements to make sure the 1st order I canceled actually returned the funds. I thought I was bu ying a camera the first time but only after paying did I read the fine print to find out the camera in the picture was not included. So I requested a refund immediately then went and found the camera that I just bought.
I've been reading these reviews and to be honest, I'm kind of scared about all of this right now. Please don't rip me off :(
I had ordered 2 items, but they didn't send me the items it was in the picture. They show good & sell plastics. Don't trust them. Robbers
Zahara,
I'm sorry to hear you received items that were not as described. With our easy return policy, you can request to return an item for any reason within 30 days from delivery.
See full details here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Ughh this sucks I seriously bought a 400$ alienware laptop its been like a year since that and I think its time to complain it has'nt been shipped yet
Please provide me with an accurate order number and I'd be happy to assist further.
Thank you,
Felicia
I've been into online sales for some time now and decided to tryout tophatter. I listed 50 different silver coins on the site which are real "unlike most of the junk on there". The coins were doing great so I thought I'd bump it up and start listing Gold nuggets. The Gold nuggets are real. I've put a lot of time and money into prospecting to get gold and someday hopefully make some money at it. The first two days I sold every auction that went up. Next thing I know tophatter decided I have to send them a receipt proving that they are real, which is impossible because I didn't buy them. I've gone back and forth with some know it all named Katie through emails for multiple days and it has gotten to the point where she has basically called me a liar. This site is not user friendly. If you're a buyer you will be ripped off and if you are the seller they don't want you around unless you are drop shipping a fake product. I can't prove it but the drop ship companies probably own tophatter and don't allow the little guy like me to get a piece of the pie. My advise is to stay away. There's better more honest ways to sell
Hi Will,
I'm sorry to hear you're having trouble with the sale of some of your items.
Please note on Tophatter every listing is subject to review. Tophatter Staff may require information such as proof of purchase, additional photos or further details pertaining to the listed item at any given time. When listings are reviewed many sellers are required to provide more information in order for the listing to be scheduled for auction.
We recommend having the gold nuggets tested for gold content/quality at your local jeweler. This way, the item(s) can be listed accurately and in-depth.
You can find our seller listing guidelines in our FAQ, here: https :// tophatter. Com/topics/Selling/subtopics/Listing%20Guidelines
Additionally, our dedicated seller support team is here to help via email and can be contacted here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
The sellers' listing price on the items are so fake and outrages. You can buy the stuff cheaper at the store or on eBay. I brought two items and found them cheaper at Walmart. I think the company (Top Hatter) should make sure their sellers are being honest about the prices and the description of their products. One of the item was a AB Gymnic Electronic Body Muscle Arm leg Waist Abdominal Massage Exercise Toning Belt Slim listed at selling for $198.00 Are you kidding? I found it for $3.00 and free shipping. Don't be deceived in thinking you are saving!
Hi Sammi,
We appreciate your feedback, thank you for sharing.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Warm regards,
Felicia
We ordered a few items from the site. The rings we got were all costume jewelry that you can get anywhere else for around the same price or even cheaper. The gold and silver we got are a waste of time to buy. And the coin we got was the wrong year. I got suckered once but it won't happen again.
Hi Samantha,
I'm very sorry that you've been dissatisfied with your orders. With our easy return policy, you can request to return the item for any reason within 30 days from delivery. See more details here: http://tinyurl.com/h7xokwj.
If you need assistance with your order, please reach out to our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Thank you,
Felicia
Returning your request to contact you over my repeated attempts to correct a problem. I am customer*******- Amy Lankford. Not a happy customer
I will NEVER buy again or recommend Tophatters to anyone. The items are absolute rubbish of very very poor quailty. It cost me $100 to have things returned using tracking but I still cannot get that money back or the cost of the items and the original postage I paid. One item is lost and no way will they refund me my money. I have repeatedly told them I have followed their instructions all to no avail. The company should be CLOSED DOWN. Australian's DONT BUY anything ELECTRICAL cause it doesnt fit with Australian standards. The trouble is you dont know where the item is coming from until it actually arrives. Most of the stuff is coming from China and is of very very poor quality. I am now out of pocket around $250 and have no items to account for the money. Not matter how many times I contact Tophatters, they will not listen or refund my money.
Hi Debbie,
I reviewed your account and support history and see that our staff has assisted with each inquiry regarding these orders.
Order #29369986 - was successfully delivered to your location on June 26,2017, per Australian Post tracking. Because the item shows to be delivered we are unable to require a refund for this order.
Order #29421540 - Cost of return is at the buyer's expense with a $9 credit issued to reimburse partial shipping cost for return on July 10,2017. The credit expires on August 9,2017. Return tracking is valid and a full refund has been processed today, July 20,2017. You will see your funds returned to your account within 3-5 business days.
Order #29111830 - Cost of return is at the buyer's expense with a $5 credit issued to reimburse partial shipping cost for return on July 11,2017. The credit expires on August 10,2017. Return tracking is valid and a full refund has been processed today, July 20,2017. Please allow 3-5 business days for your funds to show on your bank statement.
Order #29023134 - A credit was not issued for this return and cost of return is at the buyer's expense. The return tracking is valid and a full refund was processed today, July 20,2017. You will see your funds returned to your account within 3-5 business days.
Order #28956985 - The return tracking number provided for this order is resulting in an invalid status on several tracking websites used to verify. It would help greatly if you could send us a image of your receipt showing the tracking number or a printout from your local Post Office. Our customer support team can further assist at that time, please contact us here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
It was ok. I bid by accident when I was trying to look at the description. It was not expensive so I just figured it was my mistake I will take it. When I received it I happened to do a search because I was not familiar with the company name that made my item and then I saw that I could have got it on another online auction site with "buy it nows" less than half the price with free shipping.
Hi Marilyn,
I'm sorry to hear you accidentally won an item and unsatisfied with the cost. In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide what is a fair or reasonable price based on the value he or she places on the item. Bidders decide how high they are willing to bid, and can stop bidding at any time.
If you are unhappy with the item for any reason, a request to return can be open from your My Order page within 30 days from delivery. Full details can be viewed here: http://tinyurl.com/h7xokwj
Warm regards,
Felicia
Be warned! Don't get sucked in at all! They do not allow you to cancel and when you do you are blocked! I tried to get my account closed and my credit card information to be deleted and they have not done it! Bad business.
Mandy,
Tophatter has a cancellation policy which can be viewed in our FAQ here: http://tinyurl.com/z6fpw8f. Unfortunately, you've exceeded the cancellation limit and have been blocked from bidding for a year. However, the Buy Now option is available if you choose.
Removal of your personal information can be completed by signing into your account - Settings (on app) - Manage credit cards - Remove. For your convenience, I have removed your information on your behalf and canceled your account.
I hope you'll consider using Tophatter again in the future.
Warm regards,
Felicia
Some items you sell are of poor quality, others are worth the price and more.
I don't have time to send back items that are not what's advertised. I ordered online so I don't have to go out shopping
Tophatter is easy to use, great products with quick delivery! My jewellery box has really filled up since I found this site. Christmas shopping has already started!
I did quite a few orders. Four items didnt work. The jewelry was for the most part beautiful but not meant for constant wearing as the coatings wore off fast. The blue diamond necklace was the most disappointing. It was dull and no tag came with it confirming that contined diamonds and arrived in a little, plain plastic bag. Shipping was fast for the most part very fast.
Caroline,
Thank you for sharing your experience with us. With our easy return policy, you can return an item for any reason within 30 days from delivery. Please see full details here: http://tinyurl.com/h7xokwj.
Warm regards,
Felicia
I have purchased a few things from Tophatter, aside from the fact that buy the time you receive it you have forgotten you ordered it, the overall quality of everything is pure, cheap, junk that the Chinese are trying to get rid of. They put inflated values on items that are barely worth what you end up paying, and I actually get the sense that most of the bidders are fake to entice you to bid.
Michael,
On Tophatter you can request to return a item for any reason within 30 days from delivery. Please see full details here: http://tinyurl.com/h7xokwj.
Tophatter has very strict policies in place to make sure sellers are representing items correctly. If you have a question about a specific price you see please write our support directly so we can investigate; http://tinyurl.com/j8eo7hu.
Additionally, all bidders on Tophatter are real buyers intending on winning the item. Sellers or staff are not able to bid on items as this is referred to as Shill Bidding, is illegal and goes against Tophatters Morals and Values.
Warm regards,
Felicia
Very confusing returning things. Most had to be returned to China - items I paid about $5 for, but would cost $22 to return, so, I did not return them. Sizing was way off. A double extra large might fit a medium sized person.
I was billed for one item I did receive but had never ordered.
Hi Carla,
I'm terribly sorry to hear you've needed to return a few items. When the buyer and seller are located in different countries, we are unable to provide free return shipping labels for these cross-border transactions. In these cases, buyers may receive a store credit to offset some of the cost of returning the item at their own expense.
Please review our Return Policy in full detail here: http://tinyurl.com/h7xokwj
Thank you for your patience and understanding,
Felicia
Thoroughly the best, sent and received with quality and promptness. Very happy and will look for another bargain or two.
Free bids - pay if you win - fast turns on items - nice variety of interesting items - nice variety within each type of item - who could ask for more.
The things you sell are a fake and I'm not ordering anything else. Two rings you sent was smashed and can't wear them.
Hi Grace,
I'm sorry to hear you haven't been pleased with your purchases. We have very strict guidelines which require sellers to accurately represent their items. However, if you do receive an item that is not as described, you can request to return an item for any reason within 30 days from delivery, as explained here: http://tinyurl.com/h7xokwj.
Thank you for your understanding,
Felicia
Up till now very good. Only 1 item was wrong. In place of smart watch they sent 3 small batteries. Not impressed.
Easy as 1 2 3 best way to shop, fast and lots of choices, great delivery right to my mail box. **************
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amber,
I reviewed the details of your first order and because the order was canceled immediately after purchase the transaction is Voided. This means your pending payment will fall off of your bank statement without going through with the charge, so no worries there.
After review of your second order, this is unfortunately a purchase for the glass protector piece for the camera and not the camera itself. I'm very sorry about the confusion. Here is the title: "Cool Super Nice PULUZ Camera 2.5D Curved Edge 9H Surface Hardness Tempered Glass Screen Protector for Nikon D500/D600/D610/D7100/D7200/D750/D800"
You can receive a refund for this order by marking the unopened package as "Refused" once it's delivered to you. Be sure the package is not open, this is important. After you have completed this contact our customer support team to let us know. Once the tracking has updated to show the refused status a full refund will be processed.
Again, I'm terribly sorry for the confusion of the title of your item. I have reported the item and seller to our seller account managers for further review.
Our customer support can be reached via email here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia