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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
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Love it everything I bought was great. Received it in a timely manner will definitely buy on here again
Love it but it addicting and don't need keep shopping so much. Love site
Will share with everyone love everything I got. Great gifts
Druette,
We're super excited to know you are finding great deals on items of interest while shopping on Tophatter. Thank you for your support and being a key member of the Tophatter community!
Warm regards,
Felicia
Nothing actually works ripoff site have had 5 items not operate all too hard to resolve any issues take a very long time to deliver
Better then the other sites and you win more often. Easy to deal with. Fun to bid on items. You have to read the item description carefully.
My orders have been cancelled time & time again. I called my bank to check on my credit card & they had flagged it for suspicious vendors. Now tophatters has blocked me from buying anything. I even had a computer analysis done to see if I had a problem with my computer, nothing that would have caused my orders to be cancelled.
I love shopping. And at tophatter you can get what you want at one place. I can always find everything I need. Love the jewerly. Sometimes it takes a little time to get here, but it makes it. If you want to have fun shopping, go to tophatters. TY.
Donna,
Thank you for sharing your experience with us. We truly appreciate your support and are excited to have you as a valued member of the community.
Warm regards,
Felicia
I was credited back immediately. Thank you. I appreciate doing business with Top Hatter as I have been very satisfied with my purchases and I now know there is no problem if something does get damaged on route to me.
Brenda,
Thank you for sharing your great experience with us. We are grateful for your support and are delighted to have you as part of the community.
Warm regards,
Felicia
I successfully bid on three items. After the first winning bid, I received a message that the purchase was CANCELLED (by TopHatter, not me). This CANCELLATION was followed by two more successful bids, which were subsequently CANCELLED by TopHatter. As a result of "excessive cancellations", I was locked out for 24 hours. After the 24-hours, not my fault, I bid on another item, and WON. Again, it was CANCELLED, by TopHatter, and I was again locked out for another 24-hours. The CSR informed me that she had no ability, at her end, to override the CANCELLATIONS which were done by TopHatter. It was suggested that I try another method of payment, such as PayPal. This is ludicrous since I have had 27 prior successful transactions since May 9,2017, all without any problem.
Hi Keith,
I'm very sorry that you were affected by the cancellation block due to no fault of your own. Unfortunately, all cancellations are blocked temporarily no matter the reason. Please see our cancellation policy here: http://tinyurl.com/z6fpw8f
I reviewed your account and see that our processor did not approve some of your payments. The good news is there is no longer a block on your ability to bid on items and you can continue to make purchases. However, we cannot guarantee that all future payments will be approved by our processor.
Because we are not provided with details regarding the reason for declines, we have put together some tips which can hopefully help to avoid facing the same issue again with future purchases:
* If you have a large number of purchases in a short period of time, we suggest waiting to bid or pay for any additional unpaid orders until tomorrow, when your next payment may be successful.
* Be sure your items are shipping to the credit card billing address.
* If you were trying to pay using a prepaid or gift card from a major credit card company, these may be accepted as long as the cards are registered online with a billing and mailing address. To learn more, visit the website on the back of the card or call the toll-free number found there, then try paying for your next order after registering the card.
* Optionally, you could pay for future orders with PayPal.
Thank you for your patience and understanding,
Felicia
I enjoy the bidding process, but you have to be quick! The items have a good variety to choose from.
Susan,
Thank you for writing your review! We're happy to know you are enjoying the variety of items offered on Tophatter.
Have a pleasant day,
Felicia
Overall I have had a good experience ordering from Tophatter. Since sizes are mostly for Asian women it is sometimes hard to order the correct size for clothing.
Candyce,
Thank you for taking the time to write your review and share your experience with us. We appreciate your continued support.
Have a pleasant day,
Felicia
Bought angel necklace want to contact seller but can not find them can you get me in contact with misphotography? Quite important
Mary,
We no longer offer the ability for buyers and sellers to directly contact each other through an unstructured format. Instead, there are some options you can choose from if the item has not yet shipped.
There are options to send a support ticket to a seller before the item is shipped. These options include: request to change address, request a refund before shipment, change/select size, color.
If there is a problem with the item you can open a return request within 30 days from delivery. See full details on our return policy here: http://tinyurl.com/h7xokwj
Any additional account assistance can be offered by our dedicated customer support team here: http://tinyurl.com/j8eo7hu
Warm regards,
Felicia
I won a ring and had it appraised at a jewelry store they said it was worth 0. So I took it to a pawn shop to see if I could get anything for it and they laughed in my face said it was worth 0
Kim,
I'm terribly sorry to hear of your less than positive experiences. On Tophatter it is recommended that users fully read the item descriptions, taking note of all key details, to ensure the item is what's wanted. If you are unhappy with your purchase for any reason you can request to return the item within 30 days from delivery, as detailed in our FAQ: http://tinyurl.com/h7xokwj
By contacting Tophatter customer support assistance can be offered with opening your return request: http://tinyurl.com/j8eo7hu
Thank you for your understanding,
Felicia
Greatest products without having to leave home... can do my shopping any time of day... I absolutely love my shopping.
Vickie,
Thank you for taking the time to write your review. We are so pleased to hear you are enjoying shopping in Tophatter auctions.
We appreciate your continued support and being a valued member of the Tophatter community.
Warm regards,
Felicia
Purchased bracelet and a ring from tophatter. Their valution/price was usd $1,200 on bracelet. For insurance purposes took jewellery to be valued. Was advised not worth valuing them - expect some discrepancy in valuation to their pricing but not to find item completely worthless.
Ellen,
I'm very sorry to hear your item was not as described by the seller. Tophatter has very strict policies which require sellers to accurately describe or represent items for sale. Apparently, this was not the case with your transaction and you have my sincere apologies for that.
Please open a return request if it's within 30 days from delivery. Full details on our return policy can be found here: http://tinyurl.com/h7xokwj.
If you need further assistance, please contact our customer support team by email http://tinyurl.com/j8eo7hu
Thank you for your patience and understanding.
Warm regards,
Felicia
When a seller decides not to honor the bid because it's too low for the product, tophatter should back the buyer up by suspending the sellers account. My purchase said refunded combined shipping credit when there was not even a combined Shipment it was just a B. S. Excuse not to sell the item. Don't buy anything from Aaron!
Michael,
I'm truly sorry to hear the seller failed to honor your sale. Please note it is against Tophatter policy for a seller to issue a refund without the buyer's prior consent. Our system automatically penalizes the seller limiting their ability to schedule items for auction if this does occur. This automation limits the need for further action from the buyer.
Thank you for sharing your experience with us. We appreciate your feedback!
Have a pleasant day,
Felicia
Never using this site again, everything is cheap! I only likes one item out of about 30 things I purchased.
Donna,
I'm sorry to hear you've not been pleased with your purchases. With our easy return policy, you can return an item for any reason within 30 days from delivery date, as detailed in our FAQ http://tinyurl.com/h7xokwj.
Please confirm your order number and I'm happy to request a return on your behalf.
Kind regards,
Felicia
You can look for all sorts of things... its got plenty and some great prices! Auctions are fun too! Get things at a steal. ;) Love it! Will continue shopping there.
We're so glad to hear you are enjoying Tophatter auctions. Thank you for writing your review, we appreciate you being a valued member of the community.
Have a pleasant day!
Felicia
The first two items I ever bought from this site never showed up. USPS wrote that they delivered them in or at the mailbox. Three more items pending, The item delivered today has the same problem. I doubt that I'll see items four and five either. I will never waste another penny on Tophatter. Too much BS.
Joe,
I'm terribly sorry to hear you haven't been receiving your items. I reviewed your account details along with all tracking for your orders and see that each item has been delivered to your location by USPS.
When a package shows delivered, we recommend calling the local post office to ask the supervisor to attempt to locate the package using the tracking number. If the post office is unable to assist, you may file a complaint with the USPS at the following link: http://tinyurl.com/pll5os5
Thank you for your understanding,
Felicia
I and my husband order a few things from her over a month ago and still not received. And other things we order get here in no time flat coming from the same destination. While other things ordered got here well be for the delivery date, which is great.
Why does TopHatter refuse to pass on questions about a product to the seller?
They are giving themselves and the seller a bad name, when the problem might be easily resolved with contact.
Gift World, I hope you check SiteJabber also, whoever you are! If you are not a fraudulent seller, I am sure you would want all issues resolved.
The response received from Tophatter just confirms their stance on trying to get assistance from a seller. Surely it is in their interest and the seller's interest to have satisfied customers.
A buyer should expect problems to be resolved and the seller given the opportunity to answer the problem. By the way, the seller was Gift World, who may well be a respectable and reliable seller. I am sure they would be anxious to resolve the problem, if they knew about it! ( I have no other way of trying to get assistance).
By the way, I have purchased over 100 items from Tophatter. I still purchase, but avoid any technical items that may need contact with the seller to resolve issues.
If you are buying technical items, do not expect any assistance to resolve a problem.
NO supplier assistance is available, and the only option offered is the return of the goods. Instructions can be minimal, and incomplete, making it impossible to resolve what might be just a simple procedural problem. As the cost of returning the item is often prohibitive, it just leaves you frustrated and out of pocket.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Regina,
Thank you for taking the time to write your review! We truly appreciate you being a part of the Tophatter community!
Kind regards,
Felicia