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Tophatter Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in its engaging auction format and a diverse range of products that some users find enjoyable and affordable. Many appreciate the responsive customer service, which has been effective in addressing issues and facilitating refunds. However, significant concerns persist regarding product quality, with numerous complaints about receiving damaged or inferior items. Additionally, customers have reported frustrations with order cancellations and difficulties in the returns process. Overall, while the platform offers a fun shopping experience, it must improve product reliability and support to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I love a good bargain. I ordered two rings, paid very little for them. One ring came to me unmounted. I was disappointed, but contacted Tophatter, and received my money back immediately. I gave Tophatter another chance, and purchased another ring. The 2nd ring I got was just so pretty, lighter pink, almost a peach color on a silver mounted base.It sparkles beautifully in the sun. Wore it to work, lots of compliments. Highly recommend Tophatter to anyone who wants a true bargain, and great customer service!
I will recommend you guys to anybody you are fantastic. The only things that the arrivals take to lonThanks
Items I have purchased so far could have used a bit more description info.
I was surprised when I received merchandise.
Hi Peter! Thanks for responding to Tophatter's experience survey!
Thank you for sharing your experience with us! We will froward your suggestion to the team for review and consideration.
Kind regards,
Graciela
Top hatter is a site that no body can pass by, once persons see the merchandise and the chance to pay only so much for a specific item this will keep them coming back
Hi Keith! Thanks for responding to Tophatter's experience survey!
Thank you for the kind words. We’re happy your experience went smoothly and appreciate you being a key member of the community!
Kind regards,
Graciela
I have had a positive experience shopping and bidding on this web sight. I would tell everybody about Tophatter. I will definitely continue to shop there.
Hi Barbara,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
The site locks up constantly and the message appears "Tophatter not responding. I will not use this site again.
Hi Tricia,
Thank you for your review.
Please ensure you have the current update installed, all background apps are closed and a strong connection for a smooth auction experience. If the problem persists, please log into your account to contact our dedicated customer support team here: http://tinyurl.com/j8eo7hu. Thank you!
Warm Regards,
Felicia
I love my new ring!
Prettier than the picture! Love it an product worth more than I paid! Thank you
Hi Holly,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
Fun to bid and win, fast shipping, so far the items have been as shown. Enjoy the bidding wars and watching the new items appear.
Hi Lee,
We are delighted to have you as a valued member of the community. Thank you for writing your review.
It is wonderful to hear you have a fun time bidding on Tophatter.
Have a great time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
I find tophatter to be a great way to have fun.Its a great new experience bidding against others.If you find the product to expensive than u stop bidding its that easy!
Hi Rodney,
Thank you for your review.
It is fantastic to hear you're having a great time bidding to win on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Felicia
Since finding Tophatter I have also found some unbelieable items of very good quality that end up costing so much less than anywhere else. I enjoy the bidding, it adds greatly to the anticipation of the possible purchase and the thrill of forging ahead not knowing what will temp me next. Tophatter always ends giving me a happy face.
Hi Jon,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
I love the great prices! My only concern it that sometimes an item is shown in the picture, but not included in the description. Read CAREFULLY before ordering.
Hi Francis,
Thank you for your review.
Great suggestions!
In an auction format, it's up to each buyer to review the item description prior to bidding, taking note of all key details, to decide that the item is what's intended for purchase. Bidders decide how high they are willing to bid, and can stop bidding at any time.
Warm Regards,
Felicia
Enjoyable bidding on stuff. Would be nice if we could get a better description of the products. Some of the things I notice take 4-6 weeks I was surprised with amazon stuff getting in 2 days
Hi Larry,
Thank you for your review.
Tophatter has strict policies in place which require sellers to accurately represent their items. However, we understand that some items may not be as described and our team has been diligently working to improve seller performance and the overall buyer experience. To help us achieve our goal of ridding the auction of misleading products buyers have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
In terms of shipping on Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you for being a valued member of the Tophatter community.
Kind Regards,
Felicia
This is one of the best sites to get yourself a gift or that special someone. It also is a onestop auction with the lowest hammer drop prices around! Love, love, love this site!
Hi Catherine,
Thank you for taking the time to write your review! We greatly appreciate your support.
I'm glad you're able to purchase gifts for those people that are most important to you, friends and family members. We look forward to continuing to provide a variety of products at bargain prices.
Kind Regards,
Felicia
The 90 second auction is a fun experience which is affordable and a quick way to buy things you want or need.
Hi Charlene,
Thank you for writing your review.
I'm so happy to hear you're having a fun experience using Tophatter. We look forward to continuing to provide a fun place for you to shop.
Happy Bidding,
Felicia
Getting some really nice stuff at really good prices and some things dont take as long to ship as posted
Hi Brian,
Thank you for your review.
I'm glad to hear you're happy with the items and prices found on Tophatter. We look forward to continuing to provide great items at bargain pricing.
Have a wonderful time shopping on Tophatter.
Kind Regards,
Felicia
I love all items I received from tophatter even though one item I really really wanted I didn't receive I guess it got lost in tranist
Hi Mary,
Thank you for your review.
It is fantastic to hear you have been pleased with your purchases and are having a great time bidding to win on Tophatter.
I'm sorry to hear you haven't received one of your items.
On Tophatter we have an extended ship time of 30 days domestically and 60 days for all international shipments. If your item is not delivered within this time, please contact us and we'd be happy to help further. See full details here: https://tinyurl.com/ybho8k6y. Thank you
Kind Regards,
Felicia
It has been fun and rewarding nearly every thing is as discribed to me and do injoy the action
Will continue to visit TOPHATTER as time goes on and I have the money to play with My granddaughter also enjoys watching me bit
Hi Glenda,
Thank you for your review.
I'm glad to hear you're having a fulfilling time shopping on Tophatter.
We greatly appreciate your continued support and look forward to continuing to provide quality products at bargain prices
Warm Regards,
Felicia
Always super fast shipping, good quality, real good price and a lot of fun bidding and scrolling... Love it
Hi Kathy,
Thank you for your review.
I’m elated to hear you’re having a great time shopping on Tophatter. We look forward to continuing to provide a fun auction platform with a variety of quality items.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
Everything I got for the family and friends for the Christmas holiday was great and they loved their gifts. I even got myself/mom some things as well. Thus far there has been no issues with 99% of the items gotten and i'm still ordering. It's my go to spot when I need something from household to my car. Great site to be on. It's almost addictive.
Hi Diane,
Thank you for your review.
I’m so happy to hear you're able to find products you love for those most important to you, friends and family members. We look forward to continuing to provide a variety of quality products at bargain pricing.
Kind Regards,
Felicia
I've had more positive experiences with Tophatter than any other biding site. You don't have to pay for bids. Most of all, what I get is what's advertised and if there's a problem with what you received, no problem, just contact and return. Excellent...
Hi Lenora,
Thank you for your review.
I’m thrilled to hear you’re happy with the products on Tophatter. Thank you for shopping on the site we appreciate your support.
Have a wonderful time shopping on Tophatter.
Remember, at Tophatter, you can earn Store Credit by sharing our app with your friends. To learn more about, please go to the following link: https://tinyurl.com/yc8swt28
You can review the status of any referrals you have invited on the "Share & Earn": https://tophatter.com/users/share_and_earn page.
Happy Bidding!
Felicia
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Hi Irene! Thanks for responding to Tophatter's experience survey!
Thank you for your kind words and sharing your experience with us! We truly are delighted to have you as a valued member of the community.
Kind regards,
Graciela