TophatterReviews 2,165

Hi Armand,

Thank you for your review. We want you to be pleased with all of your purchases on Tophatter and I'm sorry that hasn't been the case.

Tophatter is a Marketplace that connects buyers with sellers (https://tophatter.com/terms), and we rely on sellers to provide accurate information about every item; however, if you discover a listing has been misrepresented in any way, we offer excellent Buyer Protection (https :// tophatter. Com/topics/Buying/subtopics/Buyer%20Issues/questions/Is%20there%20Buyer%20Protection%3F) As part of our quality assurance process, our system detects and applies strong penalties to sellers with higher than average return rate, and individual items exceeding the rate will no longer be scheduled on our platform.

If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. To request a return, visit My Orders, click the item, then click Return Item.

For any problematic items, please contact our dedicated support team here http://tinyurl.com/j8eo7hu for help getting the issue resolved.

Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.

We truly are delighted to have you as a valued member of the community.

Kind Regards,
Angelique

Hi Herbertt,

Thank you for letting us know.

Please contact directly our Customer Support Team and provide them with the information so we can investigate. We can be reached via email here: http://tinyurl.com/j8eo7hu.

Please also be advised that you can delete your credit card information from the wallet whenever you’d like. Just go to the app menu and click your name then click Manage Credit Cards or visit this link and delete any card you want to remove. Please see link for more details: https://tinyurl.com/ycq9kvky.

Thanks again!

Regards,
Graciela

Hi Anna,

I'm sorry to hear our services didn't meet your expectations.

Tophatter will always process refunds for buyers upon receiving a valid tracking number from them indicating that the order has been returned to the seller. On our platform, refund without return or prepaid return labels are provided to U.S.-based buyers until the buyer hits a threshold for free returns. For internationally located buyers, we provide a refund without return or some store credit to offset some of the cost of returning the item at their own expense until the buyer hits the threshold.

The acceptable return threshold is continuously calculated as a percentage of the buyer's total purchases. Once this threshold has been met, the cost of returning the item to the seller with tracking will be at the buyer's expense. When this happens, it is explained in the email buyers receive when they request a return, that they are responsible for the return shipping cost, and the buyer is provided with the seller's return address to facilitate the successful return of the order.

Unfortunately, you've requested returns in excess of the threshold, and we are unable to provide more free returns at this time.

Thank you for understanding,
Graciela

Thanks for responding to Tophatter's experience survey, Bud!

We're sorry shipping times did not meet your expectations. There is an extended ship time of 60 days allowed for all international shipments. If your item has not been delivered to your location within this time, please contact our customer support team for review: http://tinyurl.com/j8eo7hu. See full details here: http://tinyurl.com/zfc5lpn.

Also, for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Please see details here: https://tinyurl.com/yc6sdknh.

Thank you,
Graciela